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“Proximity”

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Hilton Boston Downtown / Faneuil Hall
Ranked #50 of 83 Hotels in Boston
Certificate of Excellence
GreenLeadersBronze level
Singapore, Singapore
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Proximity”
Reviewed 19 June 2014

I like the location of the hotel. Walking distance to Quincy Market and found a AnF outlet there......
The hotel staff were helpful and suggested several ways for us to know the city and places to go. The room was good and clean. Though it can be very quiet at night since it is located at the so-called financial district. Felt great in the morning, dressed simple while watching the crowd moving along for work.....made me feel I am really on my leave, taking a break from work......

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Teresalen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonDowntown, Administrative Assistant at Hilton Boston Downtown / Faneuil Hall, responded to this review, 12 August 2014
Dear Teresalen,

Thank you for sharing your experience. We are happy to hear you enjoyed your stay and that our team members were able to provide you with some helpful suggestions to better navigate the city.

We hope to see you again in the near future!

Sincerely,

Maggie Newman
Sales/HR Administrative Assistant
mnewman@hiltonbostondowntown.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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English first
Midlothian, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2014

Very beautiful clean hotel near Faniuel Hall and Quincy Market shopping. Courteous staff who were very helpful with all requests. Very nice bar atmosphere. Enjoyed our stay and felt secure. Many nearby attractions.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Ricky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 16 June 2014
Dear Ricky H,

Thank you for staying with us and for sharing your kind remarks. We're glad our team, location and comfort helped you make the most of your time in Boston. We hope to see you back again soon.

Regards,

Brian Martens
Hotel Manager
bmartens@hiltonbostondowntown.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 13 June 2014

The staff was very condescending and didn't seem eager to help since I am only a Silver HHonors member. The AC didn't work and was not properly fixed and the staff never cleaned room. The staff tried to nickle and dime my wife at every opportunity and they had no desire to listen to their problems. I expected better and a Hilton and will never stay at one again.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Johnathan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 16 June 2014
Dear Jonathan D,

Thank you for your candid feedback. We are deeply sorry for the room concerns. Even more so, we are very disheartened that we failed to properly convey our appreciation for you as a Silver HHonors member. Our Silver HHonors members have demonstrated a preference for Hilton Hotels, and we are extremely grateful for that. I am glad that we had a chance to speak about these issues and find a way to demonstrate our committment to your satisfaction. We look forward to providing the service you expect on your next Hilton visit. If I can assist any further on this stay or future travel plans, please do not hesitate to contact me.

Sincerely,
Brian Martens
Hotel Manager
bmartens@hiltonbostondowntown.com
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Albuquerque, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2014

My husband, two small children, and I stayed here for six nights and were very comfortable. The room was big, quiet, and very clean. We were able to get a rollaway bed for a reasonable flat rate, and that made a huge difference in how well we slept the whole time we were here. The hotel is centrally located, and we walked almost everywhere we wanted to go--it's very near some nice open spaces, playgrounds, fountains, and a beautiful carousel. It's not cheap, but for a special family vacation, it was well worth it.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian_D_Martens, Manager at Hilton Boston Downtown / Faneuil Hall, responded to this review, 16 June 2014
Dear Sarah S,

Thank you for staying with us and for taking the time to comment on your stay. We are delighted to hear how you and your family enjoyed the Greenway, a wonderful and often overlooked nearby attraction. We hope to see you on your next trip to Boston.

Best regards,
Brian Martens
Hotel Manager
bmartens@hiltonbostondowntown.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
621 reviews
233 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 13 June 2014

Within walking distance to most of downtown Boston. Checkin was very easy and the staff was great. I had a nice size room that had a good work space and plenty of light. The workout room was ok but if the weather is good you can make a run around the harbor on the boardwalk less than .25 miles away. The breakfast was average at best a very limited buffet for $20

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Biztravr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2014

The location was excellent, right in the middle of everything. The suite we stayed in was very clean with updated furnishing. We were surprised by the quiet considering we were in the downtown area. Many places to eat around the hotel. Exceeded our expectations.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Susanna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level Contributor
233 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 9 June 2014 via mobile

Even though there is no special lounge or services for loyal customers, the services are high standards and from this hotel you can access all the different places you want to visit.
The only downside was the food both restaurant and room service but it is really dismal versus the quality of the stay!

Stayed August 2013, travelled with family
Helpful?
2 Thank Serge_De_Bock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Boston Downtown / Faneuil Hall

Property: Hilton Boston Downtown / Faneuil Hall
Address: 89 Broad Street, Boston, MA 02110-3509
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Green Hotel in Boston
#37 Family Hotel in Boston
#37 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Official Description (provided by the hotel):
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features a full-service restaurant serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 
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Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District

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