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“Great location in Boston”

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Hilton Boston Downtown / Faneuil Hall
Ranked #48 of 86 Hotels in Boston
GreenLeadersBronze level
Reviewed 21 August 2014

I've spend 3 nights at this hotel which is very well located only a few steps from the Farneuil hall and Quincy Market. The staff is very professional and helpful. The breakfast buffet is kind of average but quite expensive with about 25$ for the quality that you get. The valet parking facility for about 45$ is also quite expensive if you think that I've approximately the same amount for 2 nights parking at the Boston Harbor Hotel that same week. I was also mission some slippers in the room which I was used to get at any other Hilton hotel all over the world...

  • Stayed: August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank pgerwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,347 - 1,353 of 2,098 reviews

Reviewed 19 August 2014

Nice, large rooms for downtown Boston with a great walking distance to the freedom trail and other historic sites in Boston. Hotel is very clean and has all the typical amenities you expect with Hilton.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mindy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014 via mobile

Got a nice upgrade to a huge sweet and the staff is human friendly and pet friendly, but a Hilton in downtown boston that stops room service at 11pm is just wrong....,................................................................

Stayed: August 2014
1  Thank Sergei B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

We usually stay at the Hilton BackBay but decided to stay here since it was closer to Long Wharf and Quincy Market. So very glad we did. We had a one bedroom suite on the 11th floor and it was exceptional. Room was large and very well kept. The staff is very friendly and helpful. Will definitely stay here again.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Gail G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonDowntown, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this reviewResponded 20 August 2014

Dear Gail G,
Thank you for choosing to stay with us and taking the time to write a lovely review. We are so happy you enjoyed your stay and that our team members were able to assist you. We look forward to seeing you again soon.
Best regards,

Ed Mroz
General Manager
emroz@hiltonbostondowntown.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

Stayed at this establishment for a one night staycation. Good hotel well situated for Quincy Market, the aquarium area and the greenway. Rooms are smaller than what I've experienced but this is prime real estate so to be expected. Thank goodness for my Hilton membership as I ended up on the highest floor to escape much of the noise. Even then, street noise was audible. My room had a slight view of the harbor which was nice. The bar downstairs had very loud music so very pleased to be on the high floor. Again, this is the city so to be expected.

Staff were very efficient and accommodating - in keeping with Hilton service. Well done!

Stayed: August 2014, travelled as a couple
2  Thank Stewart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonDowntown, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this reviewResponded 20 August 2014

Dear MMJBSC,
Thank you for choosing us for your staycation and for being a HHonors member, we appreciate your loyalty! We are happy we were able to provide an escape from everyday routine and that you enjoyed the proximity to Quincy Market and the Aquarium.
We hope to see you again soon,

Ed Mroz
General Manager
emroz@hiltonbostondowntown.com

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Reviewed 16 August 2014

Love the hotel - clean, updated, quiet, well situated close to South Station, eateries and city centre. Walking distance to many attractions including Stop 1 on the trolley tours.
Constructive feedback 1. A spark of enthusiasm could have emerged when I said this was a return visit. I stayed here in 2008 and Australia is a long way away, 2. The staff look as they are all doing their duty, which is a good thing, however, a few smiles and acknowledgement that we are their clients would be appreciated and remembered.
Efficiency is a good asset - efficiency and friendliness is even better.
Would still return to Boston and this hotel. Very comfortable, quiet and close to amenities.

Room Tip: Loved it all. Had a room facing Broad Street and that wonderful clock.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
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1  Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

This was the last of 4 hotels we stayed at during our summer trip to New England. It is very well located downtown Boston...minutes walk from the Long Wharf and Aquarium, about a block away from Faneuil Hall. We were given an ample corner room on a high floor which had a partial view of the Harbor. The room was very clean, and service was very good. On the negative, the room service breakfast seemed a bit expensive ($20 omelet?...we walked to the nearby Panera just down the street), and some of the wallpaper needs to be replaced (water damage near the windows).

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank SFBeachgoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonBostonDowntown, General Manager at Hilton Boston Downtown / Faneuil Hall, responded to this reviewResponded 20 August 2014

Dear SFBeachgoer,
Thank you for staying with us and taking the time to review your stay. We are delighted to hear you were pleased with our location, cleanliness, and service as we take great pride in those three things. We are happy to hear you were able to find an alternative to the room service for breakfast, there are many options within walking distance that our Concierge can recommend for our guests who chose to dine outside of the hotel. It concerns me to hear about the wallpaper damage and I will relay the message to our Engineering department so we can resolve these kinds of concerns with our guestrooms.

We hope to see you again soon,

Ed Mroz
General Manager
emroz@hiltonbostondowntown.com

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Additional Information about Hilton Boston Downtown / Faneuil Hall

Address: 89 Broad Street, Boston, MA 02110-3509
Phone Number:
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#33 Green Hotel in Boston
#35 Luxury Hotel in Boston
#48 Romantic Hotel in Boston
#52 Business Hotel in Boston
Price Range: £115 - £310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Boston Downtown / Faneuil Hall 4*
Number of rooms: 403
Official Description (provided by the hotel):
Built in 1928 as Boston, Massachusetts' first Art Deco skyscraper, the Hilton Boston Downtown/Faneuil Hall hotel is the ideal blend of historic charm and modern flair. The hotel is centrally located downtown just two blocks from the Harbor and near many attractions, dining and shopping options. The Hilton is a premier 4-Diamond full-service hotel with 403 deluxe guestrooms & suites. It features Fin Point Oyster Bar & Grille serving subtly sophisticated regional cuisine, and a comfortable bar and lounge. The Hilton also features a brand new, state-of-the-art fitness center and over 10,000 sq. Ft of meeting space. At the Hilton Boston Downtown/Faneuil Hall our team is committed to make your stay a memorable one. ... more   less 
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Also Known As:
Hilton Boston Downtown / Financial District Hotel Boston
Hilton Hotel Boston
Hilton Boston Financial District

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