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“Location, amenities, service”

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Seaport Boston Hotel
Ranked #2 of 84 Hotels in Boston
Certificate of Excellence
GreenLeadersGold level
Reviewed 23 January 2013

The hotel is only a couple hundred feet from the T and another couple of football fields from the Boston Convention & Exhibition Center. We went to the Auto Show and walked as far inside the BCEC to get to the show as we did to get from the hotel to the BCEC. The World Trade Center is across the street.

We had only a few requests for service and all were met right away: a room upgrade (the increment over Hotwire, allowing us to keep the Hotwire savings on a suite), early check-in, a crib for a few hours the second day, fresh towels at the pool, moving our luggage to our car the day of checkout and rapid retrieval of our car when we finally left.... None of these things are at all remarkable, but any of them might have been fumbled or refused but all were handled well.

Also, they quite clearly say "no tipping." Didn't hurt service at all. Did automatically add 18% to a bar bill with only three people. Didn't cost me anything over what I would have tipped anyway but I do not like automatic tips with small groups.

The room and the public areas were in excellent repair. We'll be back, next time with our little 3½ lb. dog -- no fee for pets!

Room Tip: We lucked into a top floor corner Executive Suite which had a "city view" but which, becau...
  • Stayed: January 2013, travelled as a couple
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Thank Robbadob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaportGM, General Manager at Seaport Boston Hotel, responded to this reviewResponded 29 January 2013

Thank you for selecting Seaport for your Boston visit. I am pleased to hear that your requests were handled smoothly. Our service inclusive policy is distinctive in today’s travel environment but we find that most guests appreciate it once they become familiar. We look forward to welcoming you, and your dog, back soon.

Kind regards,

James M. Carmody
Vice President and General Manager

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3,855 - 3,861 of 4,866 reviews

Reviewed 22 January 2013

Stayed here for the first time this past weekend because we wanted a convenient location for the RV/Camping Expo and Auto Show. The hotel is very nice, the staff was very pleasant (we didn't need anything out of the ordinary so can't comment on more than the basic friendliness).

We selected a premier double, which gave us a nice two-double bed room further away from the ice machine/elevator. We didn't select a harbor view but asked about an upgrade when we got there. Apparently because we paid the non-refundable rate, they weren't interested in upgrading us (the hotel was obviously very empty).

The room was really nice, but maybe a bit crowded. There is a very large counter/table/workspace on the wall opposite the beds which cuts down on the room just a bit. It was nice to have extra space to store things but an extra foot between the beds and this counter/table would have been nicer. The beds were very comfortable. There is a huge choice of pillows (Pillow Library) that you can select from (I guess you just call down and have someone swap out the ones that you have for the ones you want - we thought what they had was pretty nice to start with).

The bathroom was very spacious, lots of counter space to spread out your toiletries (there are three of us so it is always welcome to have a larger vanity). Nice touches like a makeup towel (for removing makeup), a curved shower curtain rod (for more space in the shower), two comfortable bath robes (a third would have been nice - we told them there were three of us checking in), and lots of little odds-n-ends ( shoe polishing pad, needle/thread, q-tips, etc).

The room had a doorbell with integrated do-not-disturb/make-up-room lights - don't have to worry about someone taking the placard that you typically leave on door handles.

There was a huge flat screen tv - a Samsung that looked to be about 46", and a Bose alarm/sound system.

We did not use the dining room but did have room service twice and both times the food was great. The cheese/fruit plate was the best that we have ever had and it is one of our staples when we travel (a nice snack after a long day of visiting places) and there was plenty to go around. The burgers were great as well as the sea scallops that we had for dinner. The prices were in range of what we would have expected for a hotel of this price range. The no-tipping system is quite nice, and the room servers re-iterated it when they brought our food.

We were busy visiting the RV Expo and Auto Show so didn't have a lot of time to explore the hotel. We did use the pool early Sunday morning and that was probably the only disappointing thing about the whole place (that we know of). It is a lapping pool associated with the attached fitness club and they leave the lane buoys in so it is not as much fun to be playing with kids in the pool with this setup. There also is no step entry into the pool, you have to use the small ladders typically associated with older pools. The deck was also quite slippery (as the tile did not seem to have any grip to it) - there were lots of people slipping and sliding around, from kids to adults. Since the fitness club is attached to (or part of) the hotel, you can use the full facilities just by showing your room key (you can trade it in for a locker key if you wish to use the locker rooms, which are locked). There are very nice lockers, showers and a steam room in each locker room.

Parking is quite expensive ($33/self, $44/valet) but that is probably fairly normal for that area. The one nice thing was that we checked in Sat around 1pm and they said we could park (and go in/out) until Sun midnight. This was nice as we could leave our car in the garage after we checked out and still explore the city a bit more without paying any more for parking. The T station is about 100' from the plaza-level entrance so getting anywhere is very easy.

Room Tip: Premier rooms are away from the ice machine/elevator, but even without a harbor view we still had a...
  • Stayed: January 2013, travelled with family
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Thank AllThreeOfUs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2013

Spent a girls' weekend here. Enjoyed our stay very much. We liked the location, parking and the rooms. We got two adjoining rooms for the five of us. We enjoyed using the fitness area, steam room and pool (although the pool was filled with young kids until 5PM). Massage from the spa was AWESOME. Facial from the spa was decent but we were charged more than the price indicated on the menu of services. There was a bakery and a Starbucks right in the hotel...convenient. The whole hotel has a "no tipping" policy which was very different.

  • Stayed: January 2013, travelled with friends
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Thank LBT17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2013

Our experience at the Seaport was fabulous. The building and the rooms are in extremely good condition and cleanliness. If you attend a meeting at the Boston Convention Center this is the place to stay.
We would be happy to visit the Seaport againg due to the hotel quality and staff kindness. A plus: Bose audio system in the room.

  • Stayed: October 2012, travelled as a couple
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Thank MMiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2013

Stayed at the Seaport Boston Dec. 26-29. Check in took some time as the first night was booked under my name and the other nights under my husband's name. Area is not very busy..or wasn't for the time of year we were there. It's across the street from the silver T line.which connects to the other lines a few stops away. Got a room on a high floor overlooking the new convention center. Didn't want to pay extra $25 for harbor view. Room was spacious, bed was very comfortable, plush robes and towels, Gilchrist and Soames toiletries, large, incredibly vivid flat screen tv that pulls away from wall and very comfortable roll away bed. Delicious buffet breakfast at Aura (a little pricey but so many choices!) and yummy dinner at more casual Tamo. Waitress at Tamo disappeared for awhile. Starbucks is in the lobby as well. One of the negatives was housekeeping. They never came after our first day. They thought we had checked out...as reservations were separate after first night. But still, the name was the same and wouldn't they clean for a new reservation? Then they didn't come the second day. They said I hadn't turned on the housekeeping light (a cool modern push button device in the room). I made sure to do that after the fiasco the first day. Also, the heating unit made noise every time it kicked in. Sounded like water running thru pipes. I did not mention this to staff. They don't allow tipping and we were wondering if that needs to be changed. No tips..not such great service? 15 minute walk to Childrens Museum. Some fancy restaurants in area but didn't get to check them out.
Pool is nice sized. Part of health club in the building. Very nice hotel but not sure I would return.

  • Stayed: December 2012, travelled with family
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Thank NYMosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SeaportGM, General Manager at Seaport Boston Hotel, responded to this reviewResponded 29 January 2013

Thank you for taking the time to provide a review. While it is terrific to hear about the highlights of your visit, I am disappointed to hear about the challenges you experienced, and I am in the process of following up with our Housekeeping director as well as with our Engineering team. The neighborhood has been a bit quiet the past few weeks but I assure you, this is unusual - there is much to see and do, especially in the weeks (and the warmer months!) ahead.

Kind regards,

James M. Carmody
Vice President and General Manager

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Reviewed 13 January 2013

just stayed over the weekend for the first time at the seaport world trade center. I reserved a harbor view room on the 12th floor. From the time we checked in until we checked out everything was great. friendly helpful staff, beautiful well maintained rooms and the location is close to everything from dining to the airport. I would stay there again. I don't like having to pay $33- dollars to park in the garage but all the hotels do it.

Room Tip: spend the extra and get a harbor view room its beautiful.
  • Stayed: January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank sealift42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2013

The Seaport was a pleasure to stay in. So modern, the staff were so friendly & helpful. So comfortable from the rooms to just sitting around the lobby to having a drink in the bar. Loved the Starbucks coffee bar!! Loved our stay there & would highly recommend it.

Stayed: May 2012, travelled as a couple
Thank EvelynC845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Seaport Boston Hotel

Address: 1 Seaport Lane, Boston, MA 02210
Phone Number:
Region: United States > Massachusetts > Boston > Seaport District / South Boston Waterfront , South Boston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Boston
#1 Business Hotel in Boston
#1 Luxury Hotel in Boston
#2 Family Hotel in Boston
#4 Best Value Hotel in Boston
#6 Green Hotel in Boston
Price Range: £129 - £349 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seaport Boston Hotel 4*
Number of rooms: 428
Official Description (provided by the hotel):
Located in Boston's bustling Seaport District with dozens of Boston's most popular restaurants and attractions within walking distance, the Seaport Hotel Boston offers business and leisure travelers newly renovated guest rooms and a variety of upscale amenities including complimentary wireless Internet access, one of Boston's most luxurious fitness facilities, an indoor pool, complimentary bicycles and beautiful city and harbor views. Seaport Boston is proud to be one of the Boston's greenest hotels. The hotel is five minutes from Logan Airport by taxi, water taxi and the MBTA and offers weekday shuttle service into downtown Boston. Nearby attractions include the Boston Convention & Exhibition Center, the Institute for Contemporary Art, the Boston Children's Museum, Boston's pedestrian friendly Harborwalk and the Blue Hills Bank Pavilion. ... more   less 
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Also Known As:
Seaport Hotel Boston
Boston Seaport Hotel

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