The Custom House, quite simply, is a very special place.
My wife and I have visited regularly now for over a decade. Thanksgiving week was our third visit this year.
The rooms are spacious and quite comfortable. There's a master bedroom, a bathroom, and a combination livingroom/dining room with limited kitchen facilities (including a microwave, a small refrigerator, a toaster, etc. along with glasses, cups, dishes, utensils, etc.). The couch in the livingroom turns into sleeping accommodations for two, so the unit sleeps four.
The location really can't be beat. It's easy to get to and from via I-93 (the Big Dig) and access to the "T" is just steps away. It's even just a couple of stops away from Logan International on the T. The Custom House is adjacent to the Fanueil Hall/Qunicy Market area and close to the Haymarket Square area (a wonderful outdoor market that's open on Fridays and Saturdays) as well as being close to the North End and its restaurants and bakeries.
The views from the various rooms are exceptional as are the views from the observation deck at the top of the building.
All that being said, what makes the Custom House really special is its staff. They are marvelous--always welcoming and friendly and helpful. And there are many thoughtful and compelling amenities as well--things they don't have to do, but do to make the Custom House experience special. Many hotels make USA TODAY available. The Custom House delivers it to each door. On Sundays they make the Boston Globe available (while supplies last) at the front desk. They bake cookies at the front desk late each afternoon (and they're good!). During the late fall and winter, hot cider is available in the lobby--a very nice touch. Complimentary coffee is available in the Counting Room each morning, plus there's a slate of excellent entertainers available many nights, also in the Counting Room. The concierge staff is excellent, providing the sorts of services one would expect (but all too often doesn't get), but also offering orientations to the Boston area and beyond as well as tours of the facility itself.
Another example of a nice touch. Just before Thanksgiving, a truly beautiful Christmas tree was placed in the center of the round lobby. It's just spectacular--perfect for the location, very tastefully done.
It's hard to beat the quality of the experience the Custom House offers.
- Official Description (provided by the hotel):
- Marriott's Custom House is located in the heart of historic downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with king sized beds with sofa beds. The resort offers modern day amenities, such as Free Wi-Fi internet access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more less
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- Also Known As:
- Marriott`s Custom House Hotel Boston
- Marriotts Custom Hotel
- Marriotts Custom Resort
- Marriott Boston
- Boston Marriott