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“Historic property in a great location”

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Marriott Vacation Club Pulse at Custom House, Boston
Ranked #1 of 83 Hotels in Boston
Certificate of Excellence
Boston, Massachusetts
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Historic property in a great location”
5 of 5 bubbles Reviewed 26 May 2014

I have stayed here at least five times and have enjoyed it very time. Built in 1849 to serve as the custom house in Boston and recently converted to One bedroom apartments by Marriott . Although not a full service hotel they do have a small breakfast area and bar area with limited hours. Guests do get access to the Marriott Long Wharf facilities across the street .

The building stands adjacent to The Faneuil Hall and Quincy Market and one block from the waterfront and Aquarium. It is a very short walk to the North End and dozens of very good restaurants .

The rooms are large with very high ceilings , a separate sitting area and dining area. There is not a full kitchen but a microwave ,fridge and sink did us just fine.

Room Tip: Rooms on the East view the ocean. Rooms on the North view Quincy market which is loud when the bars...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Hi Gary. Thank you for your five-star review of Marriott’s Custom House. As an avid Custom House visitor such as yourself, we are happy to learn you continue to enjoy our services. Thank you again for your review and we look forward to seeing you again soon!
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784 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
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English first
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

Came here to visit with friends before a long trip back overseas. Was relaxing, rejuvenating and a great surounding to unwind. Not sure if I would make a reservation here again as I like to try a lot of places but I would recommend it to others.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank K22016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Thank you for your five-star review of Marriott’s Custom House. We are happy you enjoyed your stay and that your travels brought you to the beautiful city of Boston. We hope your next travel excursion is just as rejuvenating!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 May 2014

I never write reviews, but the service I got at Marriott's Custom House in Boston was unbeliveable, and I have to share. My husband, 3 month old daughter and I stayed here for my birthday on Sunday, May 4th. The entrance of the hotel is not very "grand" but once you get in the front doors, it is very tastefully decorated and clean. The front desk upgraded us to a beautiful room on the 8th floor because it was my birthday. They also presented me with a card and bottle of wine upon check in as a gift. This was amazingly generous of them, but the shining star of our weekend was Kathy the weekend Concierge! She was so nice and helpful and went so far as to give us her own personal $50ift card for the Chart House (Restaruaunt Company) for a Birththday and baby gift!She also made our reservations at the Chart House and arranged for VIP treatment there. We got special accomodations at the restaurant for our daughter Tyler. AND OUR NAME WAS PRINTED ON THE MENU!

I have to say the room accomodations at the Custom House are comparable to the Ritz Carlton, but the service is what makes me believe this place surpasses the Ritz by a mile! Thank you Kathy! You made my birthday so special, and we appreciate it so much. It was the perfect way to end my maternity leave too! Tyler (your birthday buddy says hi too)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Jillian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Hi Jillian! Thank you for sharing your vacation experience with us. We are delighted our team was able to exceed you your highest expectations. Your feedback is very important to us and will be shared with the resort. Thank you again for your review, and we hope to see you and your family soon!
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Toronto, Canada
Level Contributor
204 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
5 of 5 bubbles Reviewed 15 May 2014

The few days we spent here last September were picture-perfect. This hotel boasts a prime location, stunning observation deck, sheltered second floor terrace, in-house bar and great fitness/entertainment facilities. Our room included a kitchenette and loft-style bedroom that literally elevated the entire experience and infused the space with a palatial feel. It was a truly wonderful space to come back to after long days of exploring the city.

We loved the beautiful lobby with the cut-out ceiling and multiple entrances. First impressions are everything, and the Marriott's Custom House doesn't mess around - for this self-proclaimed architecture nerd, it was love at first sight. It also helped that they had a tasty plate of cookies out each night for guests to enjoy :)

One night there was a guitarist entertaining guests in a stunning room on the second floor. He told stories and romanced us with his incredible talent. He chatted with us afterwards and was an exceptionally kind and pleasant person - another Mariott Win!

We used the different doors in the lobby to start our adventures in a different direction every morning - exploring the older sections, the waterfront, the Aquarium, Chinatown, Boston common - it was wonderful how much was acessible on foot! I really can't say enough good things about our time there. Everyone needs to experience a sunrise or sunsest from that observation deck. <3

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank WeddingGirldotca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Thank you for your five-star review! We are happy Marriott’s Custom House provided a strategic starting point for each day’s activities. We hope you may enjoy more sunrises and sunsets with us soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roma
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Custom House is a special place to go.
Apartments are smaller than usual, compared to other Marriott Vacation Clubs, but the location, facing Boston Bay, is just unique!
The view from our apartment was unbeatable, and if you climb up to the top floor, you can have a 360° view of Boston.
I would certainly go there again!!

Room Tip: If street noise bothers you at night, suggest you ask for a high floor room.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Ric64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Thank you for your TripAdvisor review! The view is indeed beautiful, especially on the top floor observation deck. We hope you visit us again soon at Marriott’s Custom House!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
153 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 13 May 2014 via mobile

This was my 6th trip to Boston and we've stayed in a different hotel each trip. No more. We will be regulars at Martiotts Custom House! This is the best location and the most beautiful building! The room we stayed in was a suite and was huge. The front desk was friendly and accommodating. There is a fitness center 25 floors up. The views from the roof are incredible. We lived everything about it and can't wait to come back!

  • Stayed May 2014
    • Value
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Helpful?
1 Thank runsuerun60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Thank you for your five-star Tripadvisor review! We are thrilled to learn you have found your favorite Marriott Vacation Cub resort. See you next time at Marriott’s Custom House!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sacramento
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

We loved this place. We stayed at this hotel for 4 nights in April 2014. The building is very historic and the staff were friendly. We stayed in room 1105 and I would recommend it. The décor was very classy and clean with enough room for a family of 4 . It had a small kitchenette with a microwave. No dinner plates though! No dishwasher either! No washing machine and dryer- you have to use the machines provided on the 25th floor. The master king bed was very comfortable, the sofa bed however was not, the mattress was thin and you could feel the springs. This needs to be replaced. We do not like doona/comforters on the beds as they make us feel too hot, so the hotel was nice enough to provide us with blankets. We are not sure if the thermostat was working as the room got hot and cold without us even touching it. The room had good storage options. The shower in the bath tub had good water pressure, but be aware there is no fan in the bathroom. There is a night light in the bathroom which was a nice touch for people traveling with kids. The curtains in the room were very glamorous & heavy but they did not meet when closed so morning came very early in this room. We were pleasantly surprised that they changed the towels everyday, usually you have to ask or pay for this service. The staff were great and the hotel activities were fun. Much to my daughters delight, they have cookies at the front desk in the afternoons. We went to a few of the entertainment shows they had in the counting room, they were really good and I highly recommend them.. The view from the 26th floor is amazing, 360 degree of the Boston skyline. There is a sky camera on a nest of falcons up there, really cool. The hotel is situation right in the heart of things with many restaurants to visit. We would come back for sure.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vivnoaln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Thank you for your TripAdvisor review. The view from the observation deck is certainly amazing! We appreciate your feedback and will share your comments with resort management. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott Vacation Club Pulse at Custom House, Boston

Property: Marriott Vacation Club Pulse at Custom House, Boston
Address: 3 McKinley Square, Boston, MA 02109-2609
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Boston
#10 Romantic Hotel in Boston
#27 Business Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Marriott Vacation Club Pulse at Custom House, Boston 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Marriott's Custom House is located in the heart of historic downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with king sized beds with sofa beds. The resort offers modern day amenities, such as Free Wi-Fi internet access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 
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Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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