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“Marriott Customs House- Boston” 5 of 5 bubbles
Review of Marriott Vacation Club Pulse at Custom House, Boston

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Marriott Vacation Club Pulse at Custom House, Boston
Ranked #1 of 83 Hotels in Boston
Certificate of Excellence
Los Angeles, CA
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Marriott Customs House- Boston”
5 of 5 bubbles Reviewed 12 June 2014

Stayed for a week in June and absolutely loved. Everyone on the staff from house keeping to the front desk were friendly and helpful to the extreme. The location by Fanuil Hall Marketplace, Long Wharf, and North End is hard to beat. From Logan Airport its the 2nd stop on the subway which is just across the street making getting around very easy. We bought the 7 day pass which gave us access to the subway, buses, and a harbor ferry that goes from the Long Wharf over to the U.S.S. Constitution. The view from the 26th floor observation deck of Boston and the harbor is spectacular. We were fortunate enough to be there for the once a year banding of the Perigrine falcon chicks for the Fish and Wildlife service. The nest for the falcons is located on the top of the building with cameras so you can observe them. If you have a chance to stay here do not pass it up.

Room Tip: Try for a high floor facing the harbor, avoid low floors facing the Black Rose Irish pub (sometimes...
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  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BamaMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 2 July 2014
Thank you for your TripAdvisor Review! We are happy to hear you enjoyed the observation deck as it is one of our most popular amenities. Thank you again for your review and we hope your next visit will be just as spectacular, if not, more.
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775 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (228)
Date | Rating
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English first
Port Saint Joe, Florida, United States
Level Contributor
189 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

We have been visiting here for years. Normally come in the Fall for a couple of weeks but this year we are trying June for two weeks with a return visit in the Fall for two weeks. It is truly like going home, without the relatives, everyone is friendly and nice. Most of the staff stay on for years because they love the historic Custom House as much as we do. If you are lucky enough to get an "03" villa you will have a terrific Harbour view. Within walking or subway distance from everything so you really don't need a car.

Room Tip: As with most hotels try to get an upper floor.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marcia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 2 July 2014
Hi Marcia. Thank you for your review of Marriott’s Custom House. We are happy to hear your experience was like home and are looking forward to seeing you again in the fall! Thank you again and we will see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marana, Arizona
Level Contributor
214 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

My wife and I absolutely love the Custom House. We've been staying there for well over a decade and during just about every time of the year. The location really can't be beat (although it is a bit more of a challenge for the next two years because the Government Center stop on the MBTA is closed and so although the Aquarium stop on the Blue Line is just a few steps away, you often need to make transfers to get where you want to go that are less convenient than they had been).

The staff is welcoming, friendly, and exceptionally helpful. There are many nice amenities including excellent entertainment in the evenings in the historic Counting Room (where customs were collected accounting, at one time, for 20% of the revenue of the United States). Each of the rooms is essentially a suite with a master bedroom, bathroom and a living room/dining room/kitchen. But because of its location, the "kitchen" is small--there's a small sink, a small refrigerator and a microwave (along with glasses, dishes and utensils). However, many people would not expect to cook at all. There is continental breakfast available in the Counting Room (the coffee and tea are free throughout the day) and there are innumerable restaurants within a few blocks of the Custom House including restaurants in the famous North End and in the Fanueil Hall Marketplace which is just steps away. There are excellent views of the harbor and of the Marketplace and North End and beyond from many rooms and the observation deck on the 26th floor is a gem. The staff offers excellent tours of the building itself that include attention to its long and storied history.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fredonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 2 July 2014
Thank you for your TripAdvisor review of Marriott’s Custom House. We are happy you enjoyed learning about the history of the building. Your feedback is greatly appreciated and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

My husband booked a room for me at the Custom House while I was working in Boston, and it was such a treat! The room has 2 floors, a comfortable queen-sized bed on the upper loft, dining area and kitchen bar with an elegant sitting room on the lower floor. Beautiful drapes adorn the tall windows overlooking the city. Also enjoyed the movie about Boston and its history in their cozy 6-person theater. You could even put your feet up on an overstuffed ottoman and watch the show! The observation deck was unfortunately closed because of ice on the deck, but I was able to gaze at the city and nearby Charlestown from the windows.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MyRNA27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Thank you for your five-star review. We are happy Marriott’s Custom House made your stay in Boston such a treat! We apologize the observation deck was closed due to ice, however we hope you will be able to experience the unforgettable view next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 30 May 2014

I have stayed in the one bed apartments with fab views out over Boston Harbour. It is truly a 5* experience. The concierge is truly fantastic and no request is too small or too big. The location is next to Quincy Market and the Freedom Trail. There is history and great sites as well as comfort and freedom In your own space. Will be back next year.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kr1129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Thank you for your Tripadvisor review! We appreciate your feedback and look forward to see you next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rancho Santa Fe, California
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

My husband & teenage daughter & I stayed here for a week over spring break & loved it. Great location with may dining options right across the street at Quincey Market, as well as a good breakfast at a reasonable price available in the dining room. The location is ideal with incredible views & the "T" nearby. Actually, most everything is within walking distance. The concierge service was wonderfully helpful & so friendly, in fact everyone at the hotel was incredibly helpful & friendly. We stayed here by using our timeshare & had a suite on the 14th floor that included a living room with pull out sofa, kitchenette, one bathroom & a very pretty bedroom. Being from California it was cool to stay someplace that felt quintessentially Bostonian. You must go up to the observatory & experience the views, they are breathtaking! The clock tower can be seen from so many different locals that you can never really get lost & for those of of us who might be somewhat directionally challenged this is a really good thing! We would love to come back to the Custom House & visit Boston, our new favorite city (!) again, very soon! Oh, btw, don't miss out on the complimentary fresh baked cookies in the late afternoon - a nice treat after a long day of sightseeing!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paula R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Hi Paula! Thank you for your review of Marriott’s Custom House. We are happy to hear that Boston is your new favorite city and look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northborough, Massachusetts
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 28 May 2014

There is no better place to stay in the City of Boston than the Marriott Custom House. Marriott does it right, and the staff there does it right also. Always the customer first. When you arrive you always get first class treatment at check in and the concierge is always there to accommodate any of your needs in and around downtown Boston and the surrounding areas. The view is spectacular and every room is a one bedroom suite with first class accommodations. This is not a hotel, it is a home away from home where you don't have to clean up.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank larrybc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryan N, Corporate Customer Care Manager at Marriott Vacation Club Pulse at Custom House, Boston, responded to this review, 3 July 2014
Thank you for your five-star Tripadvisor review! We appreciate your positive comments regarding Marriott’s Custom House and are happy our staff was able to accommodate you in your travels. We look forward to your next stay with us in Boston!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott Vacation Club Pulse at Custom House, Boston

Property: Marriott Vacation Club Pulse at Custom House, Boston
Address: 3 McKinley Sq, Boston, MA 02109-2609
Region: United States > Massachusetts > Boston > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Boston
#10 Romantic Hotel in Boston
#27 Business Hotel in Boston
Price Range (Based on Average Rates): ££££
Hotel Class:3.5 star — Marriott Vacation Club Pulse at Custom House, Boston 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Marriott's Custom House is located in the heart of historic Downtown Boston. Our Vacation Club Resort offers 84 beautiful villas, all with King Sized Beds with Sofabeds. The Resort offers modern day amenities, such as Free Wi-Fi Internet Access, cocktail lounge with live entertainment on select nights, Boston's only Kid's Zone, and much more in one of Boston's most historic and recognizable buildings. Book your stay today! **Please Note: Marriott's Custom House is a Timeshare Facility** ... more   less 
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Also Known As:
Marriott`s Custom House Hotel Boston
Marriotts Custom Hotel
Marriotts Custom Resort
Marriott Boston
Boston Marriott

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