We stayed the 3rd week in June of 2014. Reason for travel was my daughter's college orientation. I made reservations by phone in May. When I checked in they said my reservation was for May, same days, and they charged me as a no show. At first they said they had no rooms, then said they did but I was going to have to pay well over $100 more than my reservation had quoted. They said there were a couple conventions in town and it would be impossible to find a room anywhere else. I question as to whether the reservation error was legit but just changed in order to book rooms at a much higher rate after realizing there were conventions. We were able to negotiate down a bit and using "Four Square" app got free parking and wifi. The night manager while ended up being accommodating, was annoying as he was on the defense the whole time and just kept telling us to "hold on" while he did various things on his computer with my credit card and license in hand, then lectured us. He was trying to be helpful but it came off as condescending. It would have been better had he told us "let me try this" or "I am checking on this". Instead he left us standing there for minutes on end watching him go from office to computer, with my card and license. I was feeling a bit uneasy about that. They never took responsibility for the Hotel messing up my reservation. Just got us a room and charged us more. I did not get an email confirmation sent to me so I recommend that in the future. The girl working with him (I believe his name was Mark but I am not positive on that) had zero personality, not a smile when she addressed you. She was miserable. This even before we realized the reservation error. She needs to be more presentable. I get a feeling that they are on the defense immediately because they must get so many complaints. But like I said, once we got our room we were quite pleased. We didn't stay there to be pampered, we just needed a place to rest our heads. The area is safe too. You have to pay for parking, but it seemed safe.
In the end we got a room. It was big, and clean. It must have been their prime room. Second floor, I believe room 208, facing the street. While a lot of people claim it is noisy we didn't have that problem. With the air conditioner on we didn't hear a thing. The beds and pillows were very comfy. While yes it is a bit dated. Who cares. It was CLEAN!! It is also very conveniently located as well. I am curious to know what kind of room we would have gotten had the reservation been correct.
- Official Description (provided by the hotel):
- Centrally located in downtown Boston, The Midtown Hotel blends convenience and comfort with affordability. This moderately priced limited service hotel, nestled in the heart of Boston’s Back Bay. Just steps away from The Prudential Center, Copley Place and the Hynes Convention Center this downtown hotel is near three subway stops on both the green and orange lines. Nearby Fenway Park, The Museum of Fine Arts, Symphony Hall, and the elegant restaurants and boutique shops of Newbury Street make Boston an exciting city to visit and The Midtown Hotel the place to stay. ... more less
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- Also Known As:
- Midtown Hotel Boston
- Midtown Boston
- Midtown Motel Boston