We fly out of Boston frequently and usually go with the Hampton Inn for Park & Fly, but I was looking for a better deal, so I tried the Courtyard. The bed in the first room I was given was really dirty, so I asked to be moved. The second room was, if anything, even worse, with the same dirty, stick bed skirt and used dental floss on the bathroom floor, but I was too tired to move again. I did call to inform the staff of the housekeeping problem. They were not particularly gracious. I responded to a customer satisfaction survey by email, and the manager apologized and credited my rewards account with 5,000 points. I was prepared to forget and forgive, until my experience with the shuttle service when I returned. I called as I was getting off the plane for a pickup, assuring the desk that yes, I had my bag, and I'd be at the curb in 10 minutes, which I was. And there I waited for at least another 20 minutes for the van. The van driver explained that he was delayed by other pickups. I pointed out that I was at terminal A, the first stop, and the van was empty. In all, it took 40 minutes from the time I called to the time I arrived at my car. By then, it was after 1:00am. I checked into the Hampton Inn across the road. The room was clean and the staff were nice.
- Official Description (provided by the hotel):
- Courtyard by Marriott Boston Logan Airport is the perfect choice of Logan Airport hotels, and an ideal destination when visiting and exploring Greater Boston. Conveniently located just 1 mile from Logan International Airport, Courtyard by Marriott Boston Logan Airport offers 24-hour complimentary shuttle service to and from the airport, local train station, and Boston restaurants near our hotel. When you stay at Courtyard by Marriott Boston Logan Airport, you will enjoy luxurious accommodations and amenities featuring our newly renovated guest rooms, fitness center and business center. For shopping, entertainment, and a fine-dining experience, Faneuil Hall is close by and cannot be missed. We invite you to come stay with us in our Boston airport hotel's guest rooms or guest suites, so that you can visit the Museum of Science, attend an event at the Boston Convention and Exhibition Center, and have a thoroughly enjoyable stay in Boston. ... more less
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- Also Known As:
- Courtyard By Marriott Boston Logan Airport Hotel Boston
- Courtyard Boston Logan Airport