We have state at this hotel more than a dozen times in the past decade. Our most recent stay was this first (and last) since the renovation to a "boutique hotel" which included turning part of the lobby into why appeared to be a decent lounge...
We were on the fifth floor when we were awoken by what seemed to be a party in the next room. I called the front desk and they said they would look into it.
30 minutes later no change so sent my husband to investigate. Upon leaving the room he discovered that it wasn't a party on out floor it was from the lounge on the first floor. When he went to the lobby it seemed as though the entire hotel was there complaining. Still nothing was done.
20 minutes later I called again and the front desk clerk again told me he would "send someone to check it out". At which point I informed him that I knew it was from the lounge and for $200 a night this was unacceptable. He apologized and told me "we have ear plugs down here if need be"!
Upon check out the next day I spoke with a lovely receptionist that seemed extremely sympathetic and even went in the back to (I assume) speak to a manager. When she returned she simply apologized and seemed very defeated.
If any attempt by the management had been made to in some way rectify the situation or compensate us for the extreme noise level from 10pm until 2 am I would have gladly accepted and returned for a future stay but apparently retaining twit client base is not a priority.
Maybe with the money they could sound proof a bit better for their new lounge.
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- Also Known As:
- Harborside Hotel Boston
- Harborside Inn Boston