We just returned from that hotel and it was HELL. Our room – although clean – was extremely loud. We arranged to stay at that hotel because our friends from Europe booked themselves a room at that place and since we wanted to visit with them we decided to stay at the same place. We got to our room about 8 pm and thought the windows were open because it was so noisy! A construction crew was working outside our window drilling with pneumatic jackhammers and digging with a forklift truck. They finally finished up around 12:30 am, only to our dismay to return at 1:30 to resume working. They continued to work until 3:20 am! At 6 am another crew started work there as well. We got two hours of sleep. Repeated calls to the local police and complaints with the hotel’s front desk went nowhere, although the staff was aware of the noise situation and told us that others had complained the night before and that they themselves called 911 the previous night to complain about it. The front desk did offer us the only other available room, but it was a smoking room and it really stank! Due to no sleep, we canceled the rest of our planned stay in Boston and decided to return home on the next available flight. Upon check-out the manager had apparently just left, but we insisted that the front desk contact him and they were finally able to reach him on his mobile phone. He claimed to be “sorry” for what had happened but was not willing to take any responsibility for this miserable experience because it was not in his "control," and he declined to compensate us even part of the room rate. We will follow-up with the owner as well as file a complaint with Better Business Bureau. Apparently, the crews are working on the "Big Dig" project in Boston, which has been ongoing for several years now, and they had been working at this particular location for three days, which the hotel staff was well aware of – even at the time we made the reservation. At a minimum, we believe the hotel was responsible for informing its guests upon making reservations that although it had rooms available, they are next to the construction project, which would allow the guest to make an informed decision.
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- Also Known As:
- Harborside Hotel Boston
- Harborside Inn Boston