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“No kudos for Colonnade Hotel”
2 of 5 bubbles Review of Colonnade Hotel

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Colonnade Hotel
Ranked #21 of 83 Hotels in Boston
Certificate of Excellence
Chicago, Illinois
1 review
“No kudos for Colonnade Hotel”
2 of 5 bubbles Reviewed 8 September 2011

I'll start with the good part: It's a very clean hotel. As for the rest of the hotel experience? Mediocre to crummy. My first bad impression: Three hotel employees, including the bell captain on duty, watched us enter the hotel while struggling with three large suitcases. None offered to assist us (the guests) until I remarked: "Some help here?". Throughout our stay, room service dishes littered the halls (I finally called the desk and asked if two trays outside our door could be picked up after being there a full day); the air conditioning did not work--we set it at 66 degrees--but since there was only one vent located in , of all places, the dresser cabinet, there was virtually no air circulating in the room; the parking garage was packed for a wedding one night so there was no room for staying guests' cars; the auto valet drove the cars at breakneck speed down the garage ramp as people walked through and, oh yeah, the desk clerk failed to correctly load the "in-and-out" swipe card used to gain entry or exit from the parking garage. Small stuff but it piles up--sort of like those room service trays. This could be a nice place but the staff needs to be managed better--especially at the hefty rate the Colonnade is charging. You've been warned.

  • Stayed September 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank robert r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColonnadeBoston, Manager at Colonnade Hotel, responded to this review, 13 September 2011
We're sorry for your negative experience and wish to apologize for your arrival experience, the room service trays, and the parking valet and swipe card issues. There is no excuse for any of these things to occur. In particular, we strive to provide genuine and friendly service that anticipates the guest’s needs. In this case, we failed to deliver on our promise. We hope that you will contact us directly in order that we might resolve this to your satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,083 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (616)
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English first
County Antrim, N. Ireland
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 7 September 2011

A very nice hotel, but lacking a wow factor. We found all staff pleasant and helpful, although we didn't use the restaurant. A large,comfortable, well equipped room, with plenty of storage, and spotlessly clean. A subway station is just outside the front door and taxis are always on standby. A sightseeing bus has a stop at the front door. A leasurely 15 minute walk will get you to Copley Square. A shopping mall is directly opposite the hotel with a food hall, and more importantly.... a "cheesecake factory".
A relaxing rooftop pool and bar are available to guests, but finding a seat can be difficult. The pool bar is small, and the waiting staff seem easily confused with orders.
I would happily return to this hotel

Room Tip: The subway is convenient and cheap, and staff are on hand to assist with ticketing machines
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  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
2 reviews
5 of 5 bubbles Reviewed 6 September 2011

This hotel is second to NONE. We were greeted by an outstanding doorman. All of the staff attended to us like I've never seen before. And the hotel is gorgeous. I thought the decor "made" the hotel. I now know service makes the hotel.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Angela O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 5 September 2011

2 reasons why this hotel is more like a Holiday Inn than a Sheraton/Hilton type hotel:

#1 no valet parking and when i leave i have to pack my own bags in adjacent lot. If you have a family as i do, this is a pain.

#2 Checked in on last Friday of August. Booked room 1 month in advance. Room was described to be 350 sq ft as per hotel website. the actual room was more like 200sq ft. Although manager helped to move us into a 350 sq ft room, his comment was that some rooms are percieved smaller. Not sure what he meant by that but it irritated me because it puts onus on client. I challenge him to measure the two rooms, if the variance is not as i described then let me eat humble pie.

signed
Danny from Toronto, Canada

Room Tip: insist on city view room as they are 350sq ft
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  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank danny l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ColonnadeBoston, Manager at Colonnade Hotel, responded to this review, 13 September 2011
We're sorry you didn't feel our hotel measured up to your expectations. While we would not compare our hotel to any of the chain hotels that you mentioned, we do believe they are all fine hotels in their own right. The hotel’s on-site parking lot is not adjacent to the hotel but within the hotel itself. The hotel’s parking garage is conveniently located on floors 2-3-4 and guests may use their key card for in-out privileges. While we do have valet parking available, our guest feedback over the years has continued to support that most of our guests prefer the self park option. Guests appreciate the accessibility to their vehicle and that there is no wait.

While not all of our guest rooms are exactly the same size, the physical shape of the room does impact the perception of size. We do not have a guest room in our hotel that is 200 sq. ft. However, we are happy that our staff was able to move you to a guest room that was satisfactory.
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Hamilton, Illinois
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 29 August 2011

nice older, highly refurbished hotel. Upscale, in Backbay area. Across from Pru, near Copley Square, Newbury St, awesome roomtop pool, nice french restaurant, subway entrance right in front of hotel; safe enough for teenagers to go across street and shop in Prudential bldg. Very clean, experienced staff. Stayed 6 yrs in a row

  • Stayed September 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank IllinoisRiverRat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk, Virginia
1 review
5 of 5 bubbles Reviewed 29 August 2011

The service at this Hotel is excelent and wonderful. The employees shows great hospitality. Would defintely recommend this Hotel for others to stay. And whenever in area again will be my first choice pick. The rooms with the front view are great you can see most everything from the front. The rooms are clean on a daily base, that's what I love about it the most.

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Brenda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
1 review
5 of 5 bubbles Reviewed 28 August 2011

My honey and I recently traveled to Boston for a visit with family. I can't say enough about how great our stay was at the Colonnade. First of all, it's a beautiful hotel, including the lobby with great art, the well maintained and appointed fitness center, the lovely room, and the rooftop pool. We had our nephews come over one afternoon for burgers and a swim. Another terrific feature is the location, which is steps away from the Prudential stop on the green line in Bay Back, which is a great neighborhood. But the best part of all was the classic (but not stuffy) old world service. For example, when we were about to take a walk, the bell captain made sure we had umbrellas because it looked like it was about to rain. The entire staff was friendly, warm, and made sure we were always comfortable. We loved staying here and won't hesitate to come back next time we're in the area.

  • Stayed August 2011, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Colonnade Hotel

Property: Colonnade Hotel
Address: 120 Huntington Avenue, Back Bay, Boston, MA 02116-5730
Region: United States > Massachusetts > Boston > Back Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Boston
#14 Luxury Hotel in Boston
#16 Family Hotel in Boston
#21 Romantic Hotel in Boston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Colonnade Hotel 4*
Number of rooms: 285
Official Description (provided by the hotel):
The Colonnade Hotel has provided thoughtful hospitality to Boston visitors and residents for more than 40 years. A dynamic Back Bay landmark whose opening launched the neighborhood's renaissance in the early seventies, The Colonnade is home to the city's only outdoor Roof Top Pool and the award-winning Parisian-style restaurant, Brasserie JO. The property boasts 285 sophisticated guest rooms, including nine luxury suites. Ideally located, The Colonnade is in close proximity to Newbury Street, The Shops at Prudential Center, Hynes Convention Center, Northeastern and many of Boston's finest museums, galleries, and iconic sites including Symphony Hall and Fenway Park. The Colonnade Hotel is a member of the Preferred Hotel's LIFESTYLE collection. Preferred Hotels represents over 650 of the world's finest luxury hotels and resorts with an extensive global collection in more than 85 countries. ... more   less 
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Also Known As:
Colonnade Hotel Boston

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