We were booked at the Sheraton for 3 nights over Easter weekend but they gave away our rooms and sent us on to the Colonnade. Their loss was our gain as we had a wonderful experience in a hotel we have obviously overlooked during the many times we have visited Boston. Now we know exactly where to book in the future!
We arrived quite late on Friday evening, We had the extreme pleasure of being checked in by the lovely Nuala Creedon. Her professionalism showed while she dealt with fairly disgruntled clients. Yes, us!! Nothing flustered her as she found us 2 rooms on the 11th floor - until we mentioned that one room was to be for three people. They had no doubles left (something the Sheraton KNEW when they sent us there) but Nuala promised to have housekeeping bring us everything they had to make our son comfortable...albeit on the floor. She also offered to have us moved to a double room the next morning and made notes so the morning staff would be prepared.
Housekeeping brought up extra blankets, duvets, sheets and pillows - not to mention extra bath robes and our son did sleep on the floor that night but may not have suffered too much.
After settling in we went down to the restaurant, Brasserie Jo, for a bite to eat and a night cap. They had a small late night menu and while I really wanted clam chowder it was not on the menu. I merely asked and yes, it was available. It may have been the best CHOWDAH I've ever had! It was served with a delicious loaf of warm French bread. (See separate review of restaurant.)
The next morning we were able to secure a double room and how lovely it was. Also larger than our previous King room. The bathroom was also much bigger. The room was very modern and comfortable with lovely bedding. I will also mention that I loved the Colonnade for the fact the windows open! We are fresh air freaks and while the outside temp wasn't very warm it made the room comfortable for sleeping.
Loved the Keurig in the room and the hotel offered a nice selection of coffee.
The room was immaculate and included a good sized safe in the closet. We consider that a must when traveling.
The staff was very warm and accommodating and always friendly to chat with. We really felt they could not have done more to make our stay so pleasant.
A special shout out to Norman at the door - he called and arranged for a van cab for 5 of us (and all our luggage!) to get to South Station for our train home. He was very warm and personable.
So, the Sheraton's loss was definitely our gain! The people who work there could not have been nicer and we totally look forward to visiting them again in the future.
- Official Description (provided by the hotel):
- The Colonnade Hotel has provided thoughtful hospitality to Boston visitors and residents for more than 40 years. A dynamic Back Bay landmark whose opening launched the neighborhood's renaissance in the early seventies, The Colonnade is home to the city's only outdoor Roof Top Pool and the award-winning Parisian-style restaurant, Brasserie JO. The property boasts 285 sophisticated guest rooms, including nine luxury suites. Ideally located, The Colonnade is in close proximity to Newbury Street, The Shops at Prudential Center, Hynes Convention Center, Northeastern and many of Boston's finest museums, galleries, and iconic sites including Symphony Hall and Fenway Park. The Colonnade Hotel is a member of the Preferred Hotel's LIFESTYLE collection. Preferred Hotels represents over 650 of the world's finest luxury hotels and resorts with an extensive global collection in more than 85 countries. ... more less
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- Also Known As:
- Colonnade Hotel Boston