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“Great value but be aware...”

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Best Western Plus Tupelo Inn & Suites
Ranked #2 of 26 Hotels in Tupelo
Certificate of Excellence
Tupelo, Mississippi
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great value but be aware...”
Reviewed 16 February 2014 via mobile

This hotel has clean rooms and friendly staff. The breakfast is very nice. We've stayed here a few times on our way through town. We have also recommended it to friends. I would have typically given it five stars.

However we were disappointed on our most recent visit to find that the "suite" that we had booked online was no more than a single room with a sofa. This is in contrast to our prior visits when we had two separate rooms. Both are called suites online. There is no discernible difference on the website that we can see, so it is kind of a crap shoot which room you actually get. Traveling with children, we might choose a property that isn't as nice but has the space and separation we prefer. There should be a different designation and description for the smaller rooms so that guests know what they are booking. As it stands, it has an air of bait and switch. Also, we've never stayed in a non-suite room so I'd hate to think they were any smaller than the "suite" we had. That was somewhat small itself.

I would say that the small rooms are still a great value but the lack of transparency is a strong negative for us.

Stayed February 2014
Helpful?
2 Thank Jen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Thomaston, Georgia
Level 6 Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 15 February 2014

We were driving from Georgia to Branson the week of Thanksgiving and decided to drive until we were ready to stop for the night. Tupelo was the place. We did a quick search for hotels and came across the Best Western Plus. We loved staying here so much that we decided to stay there again on our return trip home. Everything was clean!! which is a big PLUS for us! The price was reasonable ($90) for two queen beds. The continental breakfast was fresh and there were a variety of foods to suite pretty much any taste. The staff putting it out was very friendly. The lady even searched through some unopened boxes to find my son (age 5) some Fruit Loops. Everyone working there was smiling and greeted us with 'hello.' A BIG plus for us was the indoor heated pool...which was very nice. It was clean, warm, and had a relaxing atmosphere. After being cramped up in a car for many hours, it was great for energy release for my son. It is centrally located to several shops, restaurants, and a movie theater. The check in and check out was great- efficient and friendly. They even have a small store that sells some needed but forgotten items for a reasonable price. The room has Wi-Fi, a nice flat screen TV, a fridge with adequate counter and desk space and comfy beds for a hotel. We had no complaints and would highly recommend staying here!! Jason was quite the nice employee! He remembered us from the first stay on our way back home.

Room Tip: Someone mentioned avoiding rooms by the side entrance on the first floor- we were two doors down and...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Richarda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sand Springs, Oklahoma
2 reviews
Reviewed 6 February 2014

This is a very nice motel, the desk personnel were friendly, the rooms were very clean and it is located close to restaurants, shopping and a movie theater. I would recommend this motel for business or pleasure.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank dmitch54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia O, General Manager at Best Western Plus Tupelo Inn & Suites, responded to this review, 10 February 2014
Thank you for taking the time to give our hotel a review. You are right, our hotel is located near shopping, restaurants, and entertainment.
I will be sure to let my front desk staff know you mentioned how friendly they were to you as well!!
We hope you will come visit us again soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 3 February 2014

We spent one night at this spotless new facility. It exceeded our expectations in every way. It was the cleanest place I've seen in a very long time--we thought the place was a week old and were amazed to hear it's been open a year. What a great value for the price! Don't miss the breakfast.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Patti W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia O, General Manager at Best Western Plus Tupelo Inn & Suites, responded to this review, 10 February 2014
WOW!!!! Thank you so much!!
When my staff and I saw your review, it made our day!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sanibel Island, Florida
Level 6 Contributor
150 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 27 January 2014

This was our eighth stay in Tupelo, which is a good stopping point on our winter trip South. It was our first stay at the Best Western. We found it far superior to the other hotels we have tried in Tupelo.

Every inch of the hotel was immaculately clean. The modern decor of the lobby, breakfast area and rooms was interesting and attractive. Even the hallways and stairs were bright and pleasant, with a fresh new smell. Our room was quiet and spacious, with a wonderfully comfortable bed, and all the amenities we could want. There was a lovely heated indoor pool and a very nice fitness room. Everything in the hotel was in excellent working condition, from the room lighting to the exercise equipment. The complimentary breakfast was delicious, with many choices. The staff was very friendly, helpful and efficient.

We left the Best Western feeling happy and rested, just wishing we were staying longer than one night. We will definitely stay here from now on when we stop in Tupelo.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjh04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia O, General Manager at Best Western Plus Tupelo Inn & Suites, responded to this review, 10 February 2014
I was delighted to see a Tripadvisor Senior Contributor give us such an excellent review!! Thank you for pointing out some of the amenities our hotel has to offer, including the heated indoor pool, fitness center, and free breakfast.
I will be sure to pass your praises along to my staff on how clean the hotel was!!
We hope you will visit us again soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flossmoor, IL, United States
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 January 2014

We had a clean, comfortable room. The evening manager was interested in and handled immediately a problem that we had with an odor on natural gas in the hallway outside of our room. On a prior stay in Tupelo, we paid more for a much worse experience.

  • Stayed January 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia O, General Manager at Best Western Plus Tupelo Inn & Suites, responded to this review, 16 January 2014
Thank you so much for your kind words about our hotel. After you reported smelling a gas smell to our night manager, we have investigated and found it was coming from the housekeeping dryers. This issue has been taken care of by our maintenance person. We do hope you will visit us again the next time you are in Tupelo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marion, United States
1 review
Reviewed 9 January 2014

Will for sure stay again when we are in the area. Excellent in every way from the check in, indoor pool, nights sleep, breakfast to check out. Chili's right next door who could ask for more along with a great motel.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alicia O, General Manager at Best Western Plus Tupelo Inn & Suites, responded to this review, 16 January 2014
Wow, thank you so much for giving our property such an excellent review!! I am so glad you got to enjoy our indoor heated salt water pool and free hot breakfast. Being our property is located near several restaurants, it gives our guest a good selection of dining options.
We hope to see you again soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Tupelo Inn & Suites

Property: Best Western Plus Tupelo Inn & Suites
Address: 3158 N Gloster Street, Tupelo, MS 38804-9744
Phone Number:
Region: United States > Mississippi > Tupelo
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 26 Hotels in Tupelo
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Tupelo Inn & Suites 2.5*
Number of rooms: 72
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