We arrived after my in laws on a Friday evening. My inlaws booked the room and prior to arrival called us and let us know that the room had been taken care of and to ask for Sarah when we arrived. My husband went inside to check in and Sarah was unavailable. The girl at the front desk (Kristin?) asked my husband for his credit card and my husband informed her that the room should have been taken care of. She said the credit card was only for incidentals and the amount would fall off in 5 days. He reluctantly handed over the card and a $150 hold was immediately placed on our card. We assumed that it would fall off in 5 days. We then unpacked our children and belongings and headed to our room. The lobby was as expected and the staff friendly as we entered the hotel. Our room was on the second floor and we took the elevator up without incident and everything was as expected for a Marriott chain. We arrived to our room and was immediately disappointed as I picked the Courtyard for several reasons but one major was I wanted to ensure my 2 yr old could roam freely(without shoes) and I would not worry about the floor being 'gross'. The room was clean but VERY dated and the bathroom toilet didn't flush properly, the a/c was running on high when it was in the 40's and had been snowing earlier that day. The beds were comfortable but if you moved all the bedding moved with you as there were no fitted sheets. The pillows were very comfortable and there were plenty which is a huge plus in my book. We were up by 6am as we had an event to attend and met my inlaws in the lobby for breakfast. We got a few coffees, 3 bagels and a yogurt for $20+ due to the fact our $120+ rooms did not come with the breakfast buffet and we weren't wanting to pay $75+ for breakfast for our family of 5 plus the parents. Overall our experience was mediocre and I do prefer other chains. When we arrived home and I checked our credit card I found the $150 hold removed but the $120+ room charged had been applied to it. I called and was told more than likely it was a lack of communication on the staffs end. We were credited the amount back and offered a discount for a return visit. I was pleased that we were not dismissed but disappointed with the hassle. Will continue to stay at my preferred hotel chain but may consider staying at the Courtyard again.
- Official Description (provided by the hotel):
- It's a new stay at Courtyard by Marriott Topeka Hotel, the first choice of hotels in Topeka for today's traveler. Your food and beverage destination for refreshing breakfast choices in the morning, and a variety of dinner and cocktail options in the evening. The Bistro, added Fall 2011, also offers specialty beverages made with Starbucks® coffee to help you get a jump on the day.Innovative amenities, with free Wi-Fi and up-to-the-minute news and weather via our GoBoard®. 24hr fitness center, 24hr business center, and indoor pool and spa. ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Topeka Hotel Topeka
- Topeka Marriott
- Topeka Courtyard