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The first girl that attempted to check us in should have stayed home you could tell she didnt care for her job at least that dayshe stated she would call when room ready and didnt the next girl when we went back 2 hr later was nice checked us in however our rooms air didnt work the whole weekend had turned down to 50 stayed 80 told desk 3 times each time hearing nothing about it nor being offered different room this was our second year in nov staying not sure we will next nov ! there was 6 in our part 3 differ rooms 4 last yr but im sure we didnt matter because if we did i would have gotten called when rooms. were ready and i would have heard abolut air or been offered a differ room!
Dear Susan P,
At the Ramada Topeka Downtown Hotel and Convention, we take great pride in our customer service. Anything less than exceptional customer service is unacceptable. It saddens me to hear you received poor customer service from one of our team members. I will make sure to coach that employee on how she handled your situation to make sure it doesn’t happen again. Thank you for bringing it to our attention. I also would like to apologize that we didn’t get you’re A/C issues corrected after the first call. We appreciate your repeat business and I sure wish we didn’t drop the ball during your last stay. I hope we can make it up to you during your next visit.