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Ramada Topeka Downtown Hotel and Convention Center
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Reviews (1,589)
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Reviewed 19 November 2013

The first girl that attempted to check us in should have stayed home you could tell she didnt care for her job at least that dayshe stated she would call when room ready and didnt the next girl when we went back 2 hr later was nice checked us in however our rooms air didnt work the whole weekend had turned down to 50 stayed 80 told desk 3 times each time hearing nothing about it nor being offered different room this was our second year in nov staying not sure we will next nov ! there was 6 in our part 3 differ rooms 4 last yr but im sure we didnt matter because if we did i would have gotten called when rooms. were ready and i would have heard abolut air or been offered a differ room!

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Susan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TopekaRamadaGM, General Manager at Ramada Topeka Downtown Hotel and Convention Center, responded to this reviewResponded 22 November 2013

Dear Susan P,

At the Ramada Topeka Downtown Hotel and Convention, we take great pride in our customer service. Anything less than exceptional customer service is unacceptable. It saddens me to hear you received poor customer service from one of our team members. I will make sure to coach that employee on how she handled your situation to make sure it doesn’t happen again. Thank you for bringing it to our attention. I also would like to apologize that we didn’t get you’re A/C issues corrected after the first call. We appreciate your repeat business and I sure wish we didn’t drop the ball during your last stay. I hope we can make it up to you during your next visit.

Sincerely,

Rodger Fry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2013

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
TopekaRamadaGM, General Manager at Ramada Topeka Downtown Hotel and Convention Center, responded to this reviewResponded 22 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 November 2013

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
TopekaRamadaGM, General Manager at Ramada Topeka Downtown Hotel and Convention Center, responded to this reviewResponded 18 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 November 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
TopekaRamadaGM, General Manager at Ramada Topeka Downtown Hotel and Convention Center, responded to this reviewResponded 22 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 13 November 2013

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
TopekaRamadaGM, General Manager at Ramada Topeka Downtown Hotel and Convention Center, responded to this reviewResponded 22 November 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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