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“A+ all the way around!”

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Courtyard San Diego Airport/Liberty Station
Ranked #26 of 279 Hotels in San Diego
Certificate of Excellence
Franklin, North Carolina
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A+ all the way around!”
Reviewed 21 August 2014

We had booked this hotel for a 3-day training so I can comment on the conference side and the hotel side. First of all, Heidi and Nalani are absolutely top notch as far as customer service goes. Both of them have been incredible making sure our group is accommodated. Geronimo had our room setup just exactly the way we asked for it to be. It's difficult sometimes to find hotels that go the extra mile for customers even though customers is why they are in the industry. Our group enjoyed the facilities and the hotel. The restaurant had excellent food and amazing customer service. Thank you for making our experience pleasant. We'll be back for sure!

Room Tip: Ask for a view of the bay/pool. There is a nice balcony to enjoy the view.
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  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Lori C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick B, General Manager at Courtyard San Diego Airport/Liberty Station, responded to this review, 25 August 2014
Hello there Lori!

Thanks for letting folks know about your experience with our meeting facilities. We have a top notch team that love what they do, and it shows in our repeat business. Most groups that try us, come back year after year, and it's folks like Heidi, Nalani, and Geronimo that insure they do.

We also have a wonderful culinary team led by Chef Mar, that rivals 5 star hotels. The food here is wonderful.

Thanks again, and I wish you the very best!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Bothell, Washington
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 August 2014

This hotel is perfectly situated in a park-like waterfront setting with several galleries, brew pubs, restaurants and even a Trader Joe's within walking distance. Downtown San Diego is an easy 10 minute drive south, while the recreational playground of Mission Bay is 10 minutes north. The service we received here was outstanding -- everyone from the front desk staff to the restaurant servers treated us with warmth and efficiency. The area surrounding the pool is nice for relaxing and there are comfy lounging chairs under a covered, shaded area as well. This is the perfect hotel for relaxation or to serve as a 'jumping off point' for day trips.

Room Tip: It's worth the extra money to upgrade to a waterview, balcony room.
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Diana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick B, General Manager at Courtyard San Diego Airport/Liberty Station, responded to this review, 25 August 2014
Hello Diana!

Thanks for posting such a nice review on your stay with us. I'm super glad that you had a chance to relax and take in Liberty Station. It's a great alternative to the downtown area as it offers a more relaxed stay in my opinion.

I'm also thrilled that you felt the warmth of our hospitality. We have a great culture here, and I'm glad you enjoyed our associates.

Thanks, and we look forward to seeing you again!
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Maplewood, New Jersey
Level Contributor
114 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 August 2014 via mobile

I'll start by saying I've reviewed this hotel before, so I'll try not to be too redundant. This time we were staying only one night on our way to Hawaii, but it couldn't have been better! Excellent shuttle service, friendly staff everywhere. We spent the day relaxing by having lunch at nearby Liberty Station, hanging out at the pool, and having dinner at Oggi's (local sports bar / pizza place right across the parking lot). Something new on this trip was the breakfast buffet on the morning of our next flight - and it was excellent too, particularly the great service from waitress Lisa B. (Great sense of humor, really should be in a NJ diner!) and omelette / waffle chef Armando. Too bad for them that SD has so many great breakfast places! Shuttle to the airport, and can't imagine a better place to stay for this type of layover. We'll be back there in a week for a couple more nights on the return trip, to enjoy SD a little more! Thanks for another excellent stay!

Stayed August 2014, travelled as a couple
Helpful?
1 Thank drkunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick B, General Manager at Courtyard San Diego Airport/Liberty Station, responded to this review, 19 August 2014
I don't think this was too redundant at all! LOL. Sounds like you had the perfect day before the tough stop in Hawaii (jealous)!

Thanks so much for recognizing Lisa. You see her name quite a bit on these reviews. She loves the hospitality business, and is one of our best. Armando is fairly new here, but has quickly become a valuable part of our team, so this is his first shout-out, and we will make sure he gets recognized.

Seriously, thanks for the repeat business and for this review. We look forward to your next visit!
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palm desert
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2014

What a nightmare we had at this hotel: Even having a reservation doesn't mean this hotel will hold a room for you. We booked a room 3 weeks prior to arrival with my family. email from Marriot confirmed reservation. See photo:
Upon arrival at 10:45 pm we were told they "over book the hotel" so no more rooms. We were then shuttled downtown and took an hour(driver got lost). They put us in a different hotel and a tiny room. No cribs in room as promised and took another hour before cribs got delivered.. I had to pay myself to take a cab back to the airport the next day as Marriot Liberty Station would not pick us back up....
I like Marriott Hotels but if your checking in late at this hotel(Liberty Station) you could end up not having a room even with a reservation...beware....
I am even a Silver Elite member...which means.... really nothing....well they did have to pay for the tiny hotel room but ONLY because im a silver elite...but that and a cup of coffee still makes it super inconvenient and doesn't make up for the lousy customer service...or my 25 dollar taxi ride back to the airport...will not EVER be staying here at Liberty Station..

Room Tip: Another other hotel room
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
4 Thank wyattnoah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duncan M, Manager at Courtyard San Diego Airport/Liberty Station, responded to this review, 20 August 2014
I would like to apologize for not being able to accommodate you at the Courtyard Liberty Station on the night of 8/13. I agree that it is inconvenient and something we try very hard to avoid. Unfortunately we had some guests that failed to depart which resulted in us being oversold.

When this happens it is our policy to cover the cost of the room for the evening,(regardless of Marriott status) which we did. In addition we also purchased 6000 Marriott points for your account which is double what would have been earned during your stay. Upon discovering that you had to paid for taxi fare we purchased an extra 4000 Marriott points to offset that cost.

We pride ourselves on customer service and when things go wrong try hard to make it right. I'm truly sorry that you feel that we failed in this regard.

Again, I hope you will except my sincere apologies.

Sincerely,

Duncan MacDonald
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NH
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 August 2014 via mobile

The hotel was very clean. The rooms were big and beds were very comfortable. It is located in a great location. The front desk and driver of the shuttle to the airport were very friendly and helpful. I would definitely stay at this Courtyard again.

Stayed August 2014, travelled with friends
Helpful?
1 Thank kimmieNh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick B, General Manager at Courtyard San Diego Airport/Liberty Station, responded to this review, 14 August 2014
Hello Kimmie!

I loved the title of your review..."very friendly". That's what we are all about, serving our guests and having a fun, energetic culture. We spend a lot of time having fun with each other which helps create the environment we need to have in order to make fantastic guest memories. We are in the business of hospitality, and although we have failures once in a while, we succeed much more than not.

Thanks again, and we appreciate your business and review....please tell a few hundred of your closest friends...we need the business!
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Fresno, California
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 August 2014

First time in SD. Have friends who live there and they advised to stay away from certain areas. All of them were ok with the Liberty Station area. This hotel is newer, and it shows. Clean, modern rooms with comfy mattresses and modern amenities (like MULTIPLE power points). Despite there being a wedding party there at the same time as our visit, it was a quiet, drama-free stay. The hotel is in a development with restaurants and a Starbucks walking distances away (about a block). Easy to get to location, easy to get to other locations from here. About 15 minutes from the zoo and Pacific Beach. The staff is great and very accommodating. They have a restaurant in the lobby that has a breakfast buffet. Ample free parking - just watch out for ants. On our first morning, the car next to us was covered in them, and we noticed a few ants in our car a day later. Nothing crazy - it happens every once in a while when you visit the great outdoors, I just wasn't expecting it here since everything else was so trouble free.

Room Tip: Ask for a high floor room.
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  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Caliguy227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick B, General Manager at Courtyard San Diego Airport/Liberty Station, responded to this review, 11 August 2014
Thanks for the great review and for staying with us!

Sounds like we hit the nail on the head with your stay, that's wonderful to hear. Our hotel is filled with hospitality kings and queens that love what we do...provide great guest memories.

Glad you liked San Diego and Liberty Station! I love coming to work in this beautiful area...very calming. I used to work in the downtown area, and although it's also very cool, it can be very busy...and expensive (parking rates are $35+ per night...OURS IS FREE!)

Very sorry about those dang ants. We put up signs everywhere, but they pay no mind to them! Seriously, between the rain we just had and the trees getting trimmed, it stirred them up for a few days, but they are gone finally!

Just a reminder, our Courtyard has a Starbucks in the hotel! No need to walk anywhere!

Thanks again, and we hope you return soon. Thanks for taking the time to write the review!

All the best!
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Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 August 2014 via mobile

We only stayed here 1 night, but we have no complaints. The hotel is nice and the room was large and clean. We enjoyed walking along the water in the morning - there is a great walking/running trail. It was quiet even though there were some functions going on. The location was not that far from attractions, just a quick drive. Overall, we would definitely stay here again!

Stayed August 2014
Helpful?
Thank nhconants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rick B, General Manager at Courtyard San Diego Airport/Liberty Station, responded to this review, 11 August 2014
We appreciate you. Thanks for the nice review and for the business. We are very glad you enjoyed the hotel and the area and we hope to see you back with us soon!

All the very best!
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Additional Information about Courtyard San Diego Airport/Liberty Station

Property: Courtyard San Diego Airport/Liberty Station
Address: 2592 Laning Rd, San Diego, CA 92106-6418
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in San Diego
#12 Business Hotel in San Diego
#14 Romantic Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard San Diego Airport/Liberty Station 3*
Number of rooms: 200
Official Description (provided by the hotel):
The brand-new waterfront Courtyard by Marriott San Diego Airport/Liberty Station is nestled along the water just minutes from Downtown, SeaWorld, San Diego Zoo, and the historic Gaslamp district. The hotel is adjacent to a beautiful 46-acre waterfront park with miles of waterfront trails. A fresh-stylish on-site restaurant, bar and deli offer multiple dining options with indoor and outdoor seating. Experience a modern destination combined with the rich history that can be found in Liberty Station. ... more   less 
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Also Known As:
Courtyard By Marriott San Diego Airport/Liberty Station Hotel San Diego
Courtyard San Diego Airport
San Diego Courtyard

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