At first sight, Westfield Horton plaza looked innovative and attractive with its brightly coloured multi-level outdoor design. The mall was deserted until lunchtime, when people came to use the food court. Choices for food were limited to low quality fast food. The shops were empty except for Macy's which had a sale on. However, to get to it from Broadway, I had to cross the Horton Plaza which was home to many down and outs sleeping rough, talking to themselves or shouting at tourists. Apart from the spectacular Irving Gill water fountain and other water displays, there was little to cheer the visitor.