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“Fine location for a conference/meeting”

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The Westin San Diego
Ranked #60 of 279 Hotels in San Diego
Certificate of Excellence
New York City, New York
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Fine location for a conference/meeting”
4 of 5 bubbles Reviewed 13 March 2014

Just returned from 3 nights attending a conference here. The hotel has been recently refurbished and is still working out some kinks. We had problems with the AC and the lock on our room door but they were promptly addressed and repaired. Our room was on the small side but we did not spend much time in it.

The swimming pool on the 3rd floor is surrounded by a large deck and is heated. It was a nice escape in the middle of the day.

The conference facilities were excellent.

The hotel location is very central- many attractions are just a walk away.

Nice touch- free airport shuttle.

Only negative- parking is $40 per day. We were able to find a public lot just a few blocks away however with in and out priveledges for just $15.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fheller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa T, General Manager at The Westin San Diego, responded to this review, 21 March 2014
Dear fheller,

I am so happy to read you enjoyed your conference experience and stay at the Westin San Diego. We are one of the few hotels in downtown with an outdoor pool and our sun deck is a great place to relax and enjoy San Diego’s great weather. We have completed our $15 million transformation and the final product leaves you feeling better than when you arrive; exactly what Westin is all about. Our complimentary shuttle to and from the airport provides an arrival and departure experience that is uncomplicated. The Westin San Diego only offers valet parking, however, there are many options in the area to choose from. Our pricing is competitive within the downtown market and valet vs nearby self-parking offers in and out privileges which makes coming and going from the hotel convenient. Thank you for your review and we look forward to hosting you and your conference again in the future!

Be Well,
Alyssa Turowski
General Manager
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865 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (208)
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English first
Irvine, California
1 review
5 of 5 bubbles Reviewed 9 March 2014

My girlfriend and I were headed out to a restaurant and instead of the doorman getting us a cab, he drove us there in the Westin van. Although the restaurant was only a few blocks away, we were amazed by the service! Thank you Darren B. Our experience at the Westin was above and beyond our expectations.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kyle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa T, General Manager at The Westin San Diego, responded to this review, 12 March 2014
Dear Kyle P,

I am delighted to hear that Darren exceeded your expectations. We know that it is the personal touches that separate our service from the rest and thank you for recognizing Darren. From arrival to departure, we are here to make your stay stress-free. Our location makes it easy to walk to the Gaslamp, Little Italy, the harbor and Seaport village. We are also only two blocks away from the train and trolley station. I hope that you choose the Westin San Diego the next time you are in San Diego.

Kind Regards,
Alyssa Turowski
General Manager
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Oklahoma City, Oklahoma
Level Contributor
145 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 9 March 2014 via mobile

Recently had an enjoyable 3 night stay at the Westin. It is definitely a business meeting destination, but is well located in downtown San Diego. I do not recommend it for family vacations. The service from all was very good as were the meals. The rooms have different shapes, but are comfortable. The shower has a rain forest shower head plus a wand on a hose. The lighting in the bathroom is excellent. So if you are on a business trip you will enjoy.

Stayed March 2014, travelled on business
Helpful?
Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa T, General Manager at The Westin San Diego, responded to this review, 12 March 2014
Dear Jim F,

We are a great choice for business and leisure. Our location makes it easy to get to all of downtown San Diego’s attractions. The Midway, Children’s Museum and the World Famous San Diego Zoo are only minutes from the hotel. I am pleased to hear that you enjoyed our Westin Heavenly Bath. Our showerhead, the drench, is there to help renew and relax your senses during your stay. Our signature heavenly mirrors in our newly remodeled bathrooms guarantee you put your best face forward. I look forward to seeing you again the next time you travel to San Diego.

Remain Well,
Alyssa Turowski
General Manager
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Corvallis, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 4 March 2014

One of the worst hotel experiences in recent memory. The room had no hot water and the water pressure overall was sub-par, particularly in the sink. The ice machine on the floor never worked even after they said they would fix it. The food at lunch was horrible. The staffing at the front desk was minimal with long wait time and they were clueless about how to fix anything

Room Tip: Stay somewhere else
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pathoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa T, General Manager at The Westin San Diego, responded to this review, 12 March 2014
Pathoman - it is extremely disappointing to hear of your experience. We hold ourselves to the highest possible standards and I trust you understand this is not up to our expectations. I am glad we were able to offer another room as an option for your stay but clearly we fell short. Please feel free to reach out to me directly to discuss further. We would love to welcome you back and make your next stay flawless.
Kind Regards,
Alyssa Turowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

Our franchise held it's annual meeting there so I was there for 4 nights and found the accommodations excellent and the staff the best I've ever found in a whole lot of years of travel.

We needed a lot of setup for our convention to support video capture and sound feeds. I cannot say enough good things about the speed, efficiency, friendliness, responsiveness and knowledge of the staff. They had everything you could want in the was of cables, risers, etc., and knew how to get them to work with our gear.

Fantastic support. If I ran a convention, I'd take it here just for that. But that's not all. The lighting in the ballrooms was very even and not some florescent green unmatchable color (important to photographers and videographers) but was near 3000K and easy to match with standard lighting setups.

More amazing, we needed to know what temperature their lighting was to arrange the proper lighting kit and darned if they didn't dig around an find out for us! That friends, is exceptional service.

Hotel staff was uniformly courteous, helpful, friendly and careful with our equipment. This place is great!

Restaurant is good with an excellent menu if you find yourself eating there.

So, what's not to love? Not much that I found. Stay here for a great experience.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuckshutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa T, General Manager at The Westin San Diego, responded to this review, 6 March 2014
Dear Stuckshutter,

I am pleased to hear that we could meet all your conventions needs from the meeting space to the food choices. Our $15 million transformation enabled us to take the signature Westin design and combine it with modern conveniences. I am pleased to hear that we met all your needs for your set up to lighting needs. Here at Westin San Diego, we strive to exceed all our guests expectations and ensure they leave feeling better than when they arrived. We look forward to hosting more events with you and your colleagues in the future.

Kind Regards,
Alyssa Turowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 March 2014

My husband, son and I spent one night at the San Diego Weston - Downtown this past week. We saw no evidence of construction, with the exception of one entrance area. Our refurbished rooms were lovely. As usual, the Heavenly Beds were very comfortable. We liked the new decor in the rooms, but not the dim lighting in the sitting and desk area. The bathroom lighting was excellent as was the bedside lighting. Every member of the staff we had the good fortune of meeting provided friendly, professional service. It was obvious that they had customer service in mind. We would not hesitate to return.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Route6A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa T, General Manager at The Westin San Diego, responded to this review, 6 March 2014
Dear Route6a,

I am happy to announce that our $15 million transformation is complete as of 2/21/2014. At the Westin San Diego, you can always count on great service. We pride ourselves on the personalized customer service each and every team member provides. I am pleased you found the Westin signature Heavenly bed to be comfortable. Did you know you can purchase the exact same bed through Pottery Barn, Nordstrom’s or online at Westin-athome.com. I look forward to welcoming you back the next time you are in San Diego.

Kind Regards,
Alyssa Turowski
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ewa Beach, Hawaii
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 March 2014 via mobile

Great location for downtown San Diego. Right on Broadway where you can catch a buss to just about anywhere, walk to trolley or Amtrac, and Horton Plaza. Government buildings all right there.
Room while not large was pleasant and modern. Staff friendly and efficient. Only down side is that the restaurant staff doesn't seem to expect any customers. However, bar staff was great for drinks and food.

Stayed March 2014, travelled as a couple
Helpful?
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alyssa T, General Manager at The Westin San Diego, responded to this review, 6 March 2014
Dear Gregory M,

We are the perfect choice when traveling to San Diego. Our hotel is only two blocks away from the train and trolley station, we are walking distance to great shops and dining and conveniently located between several great neighborhoods - Gaslamp Quarter, Little Italy, the Harbor and Sea Port Village. We are one of the few hotels in the downtown area that offer a complimentary shuttle to and from the airport. We definitely strive to make travel easy for our guests. Thank you for recognizing the efforts of our bar staff. I will be sure to share your feedback with the entire Food and Beverage team.
Thank you for your review on Trip Advisor – come see us again on your next trip to San Diego.

Kind Regards,
Alyssa Turowski
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin San Diego

Property: The Westin San Diego
Address: 400 West Broadway, San Diego, CA 92101-3504
Phone Number:
Region: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Spa Hotel in San Diego
#21 Luxury Hotel in San Diego
#23 Business Hotel in San Diego
#32 Romantic Hotel in San Diego
#39 Family Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Westin San Diego 4*
Number of rooms: 436
Official Description (provided by the hotel):
The Westin San Diego Hotelprovides a retreat to one of downtown San Diego's landmark hotels. Experience The Westin San Diego's $15 million dollar transformation, introducing the brand's new modern design. The hotel now has a distinctly upscale, contemporary feel, inspired by soothing elements of nature. With a complete revitalization of guestrooms, restaurant, lobby, public areas, San Diego meeting space, two new Legal War Rooms, Tangent and a new Westin Fitness Studio, the newly refurbished urban retreat will transform every aspect of a stay into a revitalizing experience. The Westin San Diego is located a few blocks from the famous Gaslamp Quarter and just minutes from all of San Diego's major attractions: Sea World, San Diego Zoo, Old Town and more. Enjoy Westin San Diego Hotel's panoramic views of the San Diego Bay, Coronado Island and the downtown cityscape from your guestroom. Stay connected with complimentary Internet access in the lobby and complimentary shuttle service to/from the San Diego airport. ... more   less 
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Also Known As:
Westin San Diego Hotel San Diego
San Diego Westin
Wyndham San Diego Hotel

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