I stayed 3 nights at the Westin while attending a conference that was held at the hotel. At >$300/night my expectations were somewhat higher than for a cheaper hotel. The Westin delivered standard hotel amenities and several irritations all of which added up to nothing better than an average experience.
It started with the shuttle from the airport. i called on arrival and was told it would take around 10-15 minutes for the shuttle to get back to the airport. After more than 30 minutes I called again to be told that at least 2 shuttles had been to the airport since my first call which was just not true. My guess is that they had filled up at the 1st terminal and had not bothered calling at he 2nd. It was 40 minutes from my first call until the arrival of a shuttle at the terminal where I was waiting.
My room and the public spaces were pretty standard for a hotel in this class. All was as would be expected except for a trendy but impractical shower arrangement. A mixture of a raindrop shower and another head positioned so that the water flew straight out exactly at face height without any way to alter the direction of the spray. I would have been happier with a bucket and ladle. That aside the bed was comfortable and the room was quiet.
The desk had no convenient power outlet. The nearest one seemed to be by the side of the bed about 10 ft away. The wifi tariff can only be described as extortionate. For a hotel costing that much a night there is no excuse for adding that sort of extra charge particularly at an outrageous rate.
The hotel has a very spacious gym but fairly sparse equipment. There are a few treadmills and elliptical machines but only one (recumbent) bike. The equipment is in good repair and modern.
The restaurant is okay but not really good. There is a breakfast buffet with a reasonable selection but the eggs are cooked with a type of oil that makes them taste nasty. I asked for an omelet cooked with butter which seemed to cause some confusion initially but to give them their due it ended up looking and tasting very good. Now if they can just ditch that oil completely....
Finally, a little kudos where it is due. I lost a special pen with sentimental value in one of the meeting rooms and after reporting it to the receptionist at check out someone from hotel security called and left a message on my cell phone saying that they had received a report of the loss and would let me know if it was found. It hasn't turned up but I appreciated the call very much.
It isn't likely that I will stay at the Westin again. It was much too expensive for an average hotel and that wifi charge was the final straw.
- Official Description (provided by the hotel):
- The Westin San Diego Hotelprovides a retreat to one of downtown San Diego's landmark hotels. Experience The Westin San Diego's $15 million dollar transformation, introducing the brand's new modern design. The hotel now has a distinctly upscale, contemporary feel, inspired by soothing elements of nature. With a complete revitalization of guestrooms, restaurant, lobby, public areas, San Diego meeting space, two new Legal War Rooms, Tangent and a new Westin Fitness Studio, the newly refurbished urban retreat will transform every aspect of a stay into a revitalizing experience. The Westin San Diego is located a few blocks from the famous Gaslamp Quarter and just minutes from all of San Diego's major attractions: Sea World, San Diego Zoo, Old Town and more. Enjoy Westin San Diego Hotel's panoramic views of the San Diego Bay, Coronado Island and the downtown cityscape from your guestroom. Stay connected with complimentary Internet access in the lobby and complimentary shuttle service to/from the San Diego airport. ... more less
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- Also Known As:
- Westin San Diego Hotel San Diego
- San Diego Westin
- Wyndham San Diego Hotel