We stayed here 5 nights for the San Diego Marathon. Overnight parking was $39/per day. We pre-paid $40 for the pool party then was told at the door:- it was free for the hotel guests but since we already paid it was not refundable! Many other pre-paid hotel guests standing there next to us rolled our eyes wondered why they didn't make that clear on their website? we all mistakenly pre-paid and now was told non-refundable? When we checked out we were charged an additional $125 housekeeping fee. Asked the front office person what's the housekeeping fee for, he said "because we found some wine spilled on the bed sheets, and we couldn't get rid of the stains,we had to charge you".
We travelled the world, I ran at least 5 international Marathons a year, so far have never been charged for spilling wine on the sheets! It was obviously an accident we wouldn't have intentionally spilling wine on the sheets just to cause damage. The charge was not communicated or explained to us prior to checked out, the additional $125 just sneakily added to the total bill. I asked the check out staff if the hotel expects us to pay for the damaged sheets at least I should have the rights to own the damaged items. Where are the stained sheets? He said "we didn't keep them. we only have pictures" I said "how do you expecting to charge your guests for $125 without any communication and without the damaged items you claimed we stained?" He went away and spoke to the manager and came back informed us that they would waive/remove the charge from the bill.
Seriously if Kimpton Hotels wish to charge for stained sheets, as a courtesy it should be communicated to all hotel guests in writing when guests checking in:- something like the "no smoking in the room" and + "There will be a charge for spilling wine, juice or ketchup on the sheets or napkins, etc" and perhaps charge another additional fee and recommending the hotel guests to pre-purchase a "plastic cover" for the bed to protect the bed sheets getting stained!
Come on! Accidents happen, it was not nice to find hidden charges like this. This will be our last visit to the Kimpton Hotels. We will not recommend this hotel for the above unpleasant experience.
- Official Description (provided by the hotel):
- Move into luxury and sophisticated, art-filled style at Kimpton Hotel Palomar San Diego. In the center of downtown arts and culture, surrounded by award-winning theaters and nightlife and just steps from San Diego's Gaslamp Quarter, our boutique Kimpton Hotel is a top choice for both work and play. ... more less
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- Also Known As:
- Se Hotel San Diego
- San Diego Se Hotel