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“Check in and front desk problems!” 2 of 5 bubbles
Review of DoubleTree by Hilton Hotel San Diego - Mission Valley

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DoubleTree by Hilton Hotel San Diego - Mission Valley
Ranked #71 of 279 Hotels in San Diego
Certificate of Excellence
GreenLeadersBronze level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Check in and front desk problems!”
2 of 5 bubbles Reviewed 25 June 2014

The check in process was bad. Last time we came here, we had problems with open water bottles and missing items in the room. Other than those issues, the rest of the stay was fine. On Friday we got to the hotel around 235pm. I was informed very rudely that we would not be able to check in. The girl at the front desk then pre-checked us in. I decided to make sure that the requests we had requested were in. Each time I brought something up she made it sound like a chore. Asking questions like, "Well does it have to be....?" I waited for a phone call I was supposed to get while walking around the mall down the street. No call so we decided to come back. Again greeted (fake like) by the same rude girl from earlier. The whole process just seemed like a chore for her. When I requested my complimentary cookie we got another look like I was asking something outside her job scope and the cookies were hard! I purchased a tin of the cookies and they were much better. Granted I paid for them, but the cookies you get should be of equal value. I think I will not be coming back here buy rather try the Hotel Circle location or the Hampton Inn.

Room Tip: Make sure you ask for a room with a balcony.
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  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Jessie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at DoubleTree by Hilton Hotel San Diego - Mission Valley, responded to this review, 26 June 2014
We apologize for the poor level of service and amenities you received while staying at our hotel. We understand your frustrations and we will be addressing the issues you had with our staff. We hope the next time you are in the area you would consider staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,111 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
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English first
Los Angeles, California
1 review
5 of 5 bubbles Reviewed 24 June 2014

We were treated very kindly by the entire staff. From the moment we walked in to the moment we left. Everyone made sure we had what we needed for our stay. The gentleman at the bar was marvelous and super attentive. We look forward to our next visit.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 143evelync
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at DoubleTree by Hilton Hotel San Diego - Mission Valley, responded to this review, 26 June 2014
Thank you for the wonderful review! We are thrilled you enjoyed your time with us. We will share your kind words with our staff. See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, United States
1 review
4 of 5 bubbles Reviewed 24 June 2014

I attended a convention there in June 2014. I stayed for 3 nights. The staff was friendly. We were not the only group in the hotel but everyone was trying to check out at the same time on Sunday morning. It was busy but the staff was professional. The only issue was trying to leave the parking garage.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at DoubleTree by Hilton Hotel San Diego - Mission Valley, responded to this review, 26 June 2014
Thank you for sharing your recent stay. We are happy you stayed with us for your recent convention. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 23 June 2014

My stay was for a three day convention. My only complaint was that the only place available for lunch in the hotel was the bar. The food and service at the bar was great, but seating for groups were limited. My room was great and "loved" the large bath towels.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at DoubleTree by Hilton Hotel San Diego - Mission Valley, responded to this review, 26 June 2014
Thank you for sharing your experience with us. We are thrilled you enjoyed your guest room and amenities. We look forward to your next stay with us. :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Forest, California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

The Hotel was clean and the staff was helpful. The Trolley (very modern train) was just steps out of the hotel door. The train was cheap and could get you to all the hot spots in town without any parking hassles.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank AlaskanTraveler18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at DoubleTree by Hilton Hotel San Diego - Mission Valley, responded to this review, 24 June 2014
Thank you for taking the time to share your experience! We are happy you found our location and trolley convenient. We look forward to having you as a guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
menifee, United States
1 review
3 of 5 bubbles Reviewed 22 June 2014

there was a lot to be desired from your staff at the front desk, the maid svc was excellent and so were your bell hops. our room was not ready and my wife is handicapped your front desk folks did not seem to care very much. on checkout the young man taking care of me was to pre-occupied with the lady standing next to me rather than directly looking at me and dealing with me. I thought Hilton was better than this

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ernest L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at DoubleTree by Hilton Hotel San Diego - Mission Valley, responded to this review, 24 June 2014
Thank you for sharing your experience. The comfort of our guests is our top priority. We appreciate your feedback back and will be sharing it with our staff. We hope to welcome you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, United States
1 review
5 of 5 bubbles Reviewed 19 June 2014

My wife and I usually stay at the DoubleTree on Hotel Circle when we visit San Diego, but this time we (mistakenly) booked at the Mission Valley property. The staff was exceptional and took great care of us. The service in the bar was terrific (until they wouldn't change the music). This is now our "go to" hotel when staying in San Diego.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samira M, Public Relations Manager at DoubleTree by Hilton Hotel San Diego - Mission Valley, responded to this review, 24 June 2014
Thank you for sharing your stay! We are thrilled you enjoyed your time at our hotel and we will be your San Diego hotel when you visit. See you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel San Diego - Mission Valley

Property: DoubleTree by Hilton Hotel San Diego - Mission Valley
Address: 7450 Hazard Center Dr, San Diego, CA 92108-4539
Phone Number:
Region: United States > California > San Diego > Mission Valley / Hotel Circle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in San Diego
#36 Green Hotel in San Diego
#56 Business Hotel in San Diego
#62 Romantic Hotel in San Diego
#65 Family Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:4 star — DoubleTree by Hilton Hotel San Diego - Mission Valley 4*
Number of rooms: 300
Official Description (provided by the hotel):
The stylish DoubleTree by Hilton San Diego Mission Valley is the premier hotel in Mission Valley and is centrally located between Hotel Circle and Qualcomm Stadium, home of the San Diego Chargers. Boasting beautiful newly renovated guestrooms with a California casual design paying homage to the nearby world famous beaches. The renovation included new beds and mattresses, new carpet and vinyl wall coverings, a unified and highly functional desk, dresser & hospitality unit, new chairs and drapery, new lighting and colorful art from a local photographer, 37” flat screen TV’s, and new exterior double pane windows and balcony doors to soundproof any highway noise. Each oversized guest room is amply appointed for the business or leisure traveler.Relax by our sparkling outdoor pool and whirlpool surrounded by tropical palms. Also enjoy our indoor lap pool and sauna and 24-hour Precor Fitness Center with cardio and resistance training. Tennis courts are also available. Start your day off right with a delicious breakfast in Fountain Café featuring a Mediterranean-influenced atmosphere. Also dine in Windows Lounge overlooking the pool patio where you can grab lunch, dinner or just a cocktail while catching your favorite game on one of our many flat screen TV’s. Our hotel is also perfect for your next meeting or private function, with 17,889 square feet of banquet space. Our friendly, accommodating team looks forward to welcoming you with our signature, warm DoubleTree by Hilton Chocolate Chip Walnut Cookie at check in. ... more   less 
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Also Known As:
Doubletree Hotel San Diego
Doubletree San Diego
San Diego Doubletree
Doubletree Mission Valley

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