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“Great place” 5 of 5 bubbles
Review of Hilton San Diego Resort & Spa

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Hilton San Diego Resort & Spa
Ranked #92 of 279 Hotels in San Diego
GreenLeadersSilver level
Hawaii
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Great place”
5 of 5 bubbles Reviewed 29 January 2012

This Hotel is sweet. Great location. Great breakfast Buffett!
Staff friendly. Housekeeper Rosarita deserves a special mention as she went above and beyond to accommodate. She make me a raving fan! All the staff was extremely friendly and helpful.
Great area to walk bike, run etc. workout room is dark but has everything you need and can be accessed. 24 hours.
Try it They have transportation all over to the sites you will want to see

Room Tip: Some rooms can be dark. Just ask for a brighter location. Your gonna want to enjoy the sun!
See more room tips
  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank lulaHawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonmissionbay, Guest Relations Manager at Hilton San Diego Resort & Spa, responded to this review, 6 February 2012
Aloha luluHawaii.

This post is exactly what makes our job worth it. Housekeeper Rosarita is a real gem and we appreciate your mention.

With that said, we hope that you return to use all of the amenity choices....including the sunshine that you rave about.

Sincerely.

mjs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,979 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (676)
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English first
Edmonton, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 27 January 2012

We booked this hotel through Priceline and got a great rate. We were told about the $32/day parking rate when we called to request a specific type of room. For some reason we were not charged for the parking when we checked out which was a great surprise. The hotel is right off the I5 on Mission Bay, and is literally 5 minutes from Sea World. There is a free shuttle to Sea World that the hotel offers and we took advantage of it to save on the $17 parking fee at Sea World. The room was a nice size and included a fridge and a large flat screen tv, however the tv signal is still not High Def. The room was clean and the beds were comfortable. The pool area is great, and the pool is heated. The only complaint I have is there was no wifi in the room, there was an Ethernet cable for internet but it was useless with an ipad. There is free wifi in the lobby, pool and conference area and the connection speed was good. The staffs were friendly and accommodating. I would recommend this hotel for families looking to be near Sea World.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Luckster777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campbell River, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 23 January 2012

This was our first time in San Diego and we booked this place directly through Hilton on a December "sale" rate.

Pros:
Beautiful location right on Mission Bay
Pool and grounds are well maintained
Central to many attractions (minutes from Seaworld)
Staff was friendly
Room was clean
There was a 'mini fridge' in the room for keeping a few drinks cold
There is an in-room small safe

Cons:
PARKING!... OMG $32/night!... no joke (for that rate there should be valet parking in a locked area...which there is not...it is simply self-parking in an unlocked area....)
Only one (nice but expensive) restaurant on site and no other options within walking distance.
Older resort is showing its age.
Very limited TV channels
No WiFi in room. WiFi was available in the lobby only.

Overall, our experience here was good. Kids liked the pool and hot tub. The hidden parking fee is a big detractor. $32/night is ridiculous and they can charge this because there are no other options nearby. Mission Bay Park has lots of parking, but there is a 'no parking' bylaw from 2am - 4am preventing anyone from over-nighting there. The fact that there is no WiFi available in the rooms kind of sucks too... It is 2012 afterall.

It was "off season", so the grounds were very quiet, which was nice, and the staff was very good.

We really only needed a place to lay our heads, so next time we come to San Diego, I am not sure that we would return to this place, especially if they don't correct the cost of the parking.

That being said, it was a nice place to relax after a busy day at the surrounding attractions.

Stayed January 2012, travelled with family
Helpful?
2 Thank mbear78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonmissionbay, Guest Relations Manager at Hilton San Diego Resort & Spa, responded to this review, 14 February 2012
Dear mbear78

We hope you truly enjoyed the San Diego experience from Canada. The parking fee challenge typically happens when guests are not told in advance. We hope that the travel site, confirmation letter and arrival process helped communicate the fee. In regard to other issues, we strive to improve our hotel several times a year. This includes our newly refurbished conference center and upcoming upgrades to technology: including Wi-Fi, TV channels, etc.

Please come back soon.

Sincerely.

mjs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livermore, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 January 2012

Setting up for our annual meeting was so easy with the help of Maribel and the staff. The hotel accommodated our specific needs and was on top of everything. Great staff on hand and wonderful to work with.

  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hiltonmissionbay, Guest Relations Manager at Hilton San Diego Resort & Spa, responded to this review, 6 February 2012
Thank you RP.

We feel the same about Maribel. Thank you for mentioning her great service. We will definately pass this along.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 12 January 2012

I would recommend this resort to anyone, especially couples and families. My spouse and I spent two nights at this resort. It completely met our expectations. We choose a bay view room in the tower building overlooking the bay and pool area. Although the room itself was a bit on the smaller side it was nice and perfect for the two of us. The room was very clean, had a private balcony, fridge, nice bathroom and tasty in room coffee. The staff was friendly and very accommodating. The pool area was gorgeous with private poolside cabanas. We had a perfect stay and can't wait to come back.

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank eap123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut
Level Contributor
106 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 bubbles Reviewed 12 January 2012

We stayed at this hotel for $80/night through Priceline, and for this price we can say it is a decent place. There are positives and negatives to the hotel. The negatives include the fact that *everything* is very pricey, so if you have already paid resort prices for the room, they will continue to overcharge you every chance they get. Parking - $30/night. Room service - ridiculous - for example if one person wanted to get cereal and coffee for breakfast, it would cost about $15, and about $20 after tax and service fees (20% tip is already included in the check). We didn't even try to eat at the fancy restaurant on-site, although it did look very nice. But for $30 an entree, we could get a nice meal outside the hotel for both of us and enjoy our night out. That brings me to another negative - the fact that the hotel is in a remote area, and having a rental car was necessary unless we only wanted to stay on the resort, or pay expensive shuttle prices to get anywhere.

Another problem with the hotel was that the room was not exactly what I would consider a resort level of quality. The "view" was of the parking lot, but I was OK with that, as we did get a balcony and just being able to step outside into the sunny weather was nice. Another issue is that the bathroom did not have enough ventilation. The fan was very weak, and (at the risk of the manager implying that I'm being dishonest, as with another reviewer), YES, there was mold. There was a moderate amount of mold on the ceiling above the shower. It did not bother my health, however it is a problem, and if the rest of the bathrooms have such a lack of ventilation, I can only imagine how big the problem is throughout the hotel.

The positives of the resort include that all the staff we encountered were great, including the service staff, front desk staff, and shuttle drivers. Everyone was helpful, the grounds were beautiful, and the pool and jacuzzi area were very nice. The location was convenient (only if you have a car), as it is close to the Old Town, Mission Bay, etc. It was great for taking walks, and they offer a variety of water sports and rentals at the resort. We had a nice time, but again I would warn against the high prices for every little extra at this hotel.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank explorergurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Jolla, California
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 bubbles Reviewed 10 January 2012

I wrote a scathing review about a horrible experience at this poorly run, dirty, "bait and switch" hotel. When I went to check out the review, it disappeared. Wow. There was a reply by a hotel executive that white washed my complaint. I checked in, via Sniqueaway, had paid the two night stay up front, and checked out 15 minutes later after seeing the room that was offered. Lost my money, but it was worth more NOT to stay than to stay. I was not given the room I was promised. A true bait and switch scam. I am not so sure that the employees of this hotel are writing all of the superlative reviews. Either that or this hotel is attracting people who need to get out more.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
15 Thank Busytraveler067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton San Diego Resort & Spa

Property: Hilton San Diego Resort & Spa
Address: 1775 East Mission Bay Drive, San Diego, CA 92109-6801
Phone Number:
Region: United States > California > San Diego > Mission Bay Park
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in San Diego
#22 Spa Hotel in San Diego
#28 Green Hotel in San Diego
#33 Luxury Hotel in San Diego
#62 Business Hotel in San Diego
#66 Family Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton San Diego Resort & Spa 4*
Number of rooms: 357
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, TravelUp, Odigeo, Southall Travel, Agoda, Ebookers, Hotel.de and HRS so you can book your Hilton San Diego Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Diego Hotel San Diego
Hilton San Diego Resort And Spa
Hilton Hotel San Diego

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