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“Not a happy experience”

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Paradise Point Resort & Spa
Ranked #147 of 278 Hotels in San Diego
GreenLeadersSilver level
Washington DC, District of Columbia
Level 6 Contributor
129 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Not a happy experience”
Reviewed 25 February 2014

We checked in very late on a Saturday night and were given a lovely, spacious room. Check in was smooth and painless. Parking is at your door and wifi is free, although sometimes slow.
On Sunday night about 7 pm we returned to our room but couldn't get in. When we called the front desk we were told that we had only reserved for one night and they had checked us out. Not true, our reservation was for 5 nights. The manager then explained that our room had an 'engineering issue' and if we could pack up our stuff, the hotel staff could help us move to a different room. Well, no, but we worked an mutually agreeable time to do so. I'm not sure what the 'engineering issue' was, but at 10 pm housekeeping (not engineering) was tripping over us to get in to clean as we were leaving for our new room! And the new room we were given was much smaller than our original one and because it was dark, unlit and hidden behind vegetation, we would never have found it without help! I'm not buying an 'engineering issue' story!
Room was made-up everyday, although not until late in the afternoon.
The grounds are lovely and lush. But unless you intend to stay on the property your entire visit, you need a car or a good bus schedule or a hefty cab budget. The map of the property doesn't follow the signage, so it's difficult to locate places and rooms.
Baleen Restaurant is the 'fancy' restaurant at the resort, reportedly very good, but closed for reno. And construction causes multiple issues in getting around as they blocked the street and an area of the parking lot.
Other food options are pizza, coffee or grill. Breakfast is served at the grill and has a couple of cereal options, a pancake option and lots of egg options (Very limited if you're allergic to eggs!) Lunch/Dinner menu has some variety, but service is slow and generally indifferent. Not at the level of quality you expect from a fine resort.
Room service is available, but add $5 delivery and 20% tip to already overpriced resort food! (Charge one or the other, but not both!)
There is a pool, and an 'adult' pool, but the weather wasn't conducive to swimming. Also a mini golf course. The fitness center is good, overlooks the bigger pool, but isn't well stocked with wipes for the equipment. I assume this should be covered by the 'resort fee.'
No facility should charge a 'resort fee.' If you need to increase the price of the rooms, do it. But don't call yourself a resort and add an extra mandatory fee.
Overall, it wasn't our best experience. If this hadn't been the conference venue, we probably would have checked out when they suggested we had!
Bottom line: Sorry, not for us! We will look for a less pretentious and more up-to-date, more service oriented facility next time in San Diego.

Stayed February 2014, travelled on business
Helpful?
3 Thank SHVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadisePointGM, General Manager at Paradise Point Resort & Spa, responded to this review, 17 March 2014
Thank you for the detailed TripAdvisor review. We regret hearing about the issues you encountered during your stay; our sincere apologies for the inconvenience and disappointment you experienced as a result. Your comments are greatly appreciated and have been shared with the appropriate departments in an effort to make improvements in each respective area. We hope you were still able to enjoy the remainder of your time in San Diego and that you’ll consider giving our resort a second chance.

Best,
David Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Amarillo, Texas
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed 24 February 2014

I visited Paradise Point for a business conference in Feb. 2014. I was somewhat hesitant because I had seen some poor reviews. I must say, it was a very good experience. The property is beautiful! My room was clean and nicely decorated. The bed was comfortable. Food was somewhat pricey for my taste, but that is to be expected at a resort. The staff was very accommodating! Walls were a little thin and I could hear the guests in the bungalow next door. I did not have a vehicle, but if I did, I would have been able to park right in front of it. When we ordered a cab to take us back to the airport, staff asked if we wanted the $23 flat rate cab. We say YES because we had paid $28 for the cab from the airport to their facility. The room service food I ordered was delicious, but my colleague did not enjoy her breakfast. They do add and automatic $5 delivery fee plus 20% gratuity for overpriced food when you used room service. Although I did not find time to roam around the beach area on the facility, I overheard several other attendees to the conference say they had a wonderful time on the beach making a bonfire and purchasing smore kits from the onsite store!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerri_Gr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rancho Palos Verdes
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 February 2014

A beautiful resort on the San Diego Bay. Everything was wonderful from the moment we checked! Excellent service, spacious and updated rooms, lush grounds and friendly service! We can't wait to come back!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Schenasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 6 Contributor
170 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 21 February 2014 via mobile

You drive onto the campus, and it is beautiful. Lush, with pretty fountains and a fun, interesting lobby. Heading to your room, you discover the architecture looks like an old Holiday Inn. We upgraded to the honeymoon suite, so our room was very pleasant. Our friends upgraded as well, but were not as pleased with their rooms. Something about them just isn't right. One of the selling points on our room was the jacuzzi tub. Because of that, wouldn't you expect housekeeping to make sure and clean it each say? I would, but I know they didn't because there was sand in it after they serviced the room. Very disappointing. Also, what ever happened to turn down services? This place calls itself a resort, and we are in one of their best rooms, and they don't do that. The resort is on the bay. No waves, but the skullers get out early in the morning. They are cool to watch, but a problem if you want to sleep in because their coach is on a loud speaker yelling at them. We had a fire pit in front of our room, which was cool, but all the beaches are public, so anyone can (and will) use the pits. It wasn't a problem, but they were about 20 feet from our glass doors onto the patio. For my money, I prefer something on Coronado. You can walk to all kinds of fantastic places. Here- you are on a campus that you need either a car or cab to get somewhere That may not be a bad thing for you, but something I would have liked to have know, especially since they had their nice restaurant closed for renovations.

PS- pools are very okay. Not dreamy as I had hoped.

Stayed February 2014, travelled as a couple
Helpful?
2 Thank austinteri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadisePointGM, General Manager at Paradise Point Resort & Spa, responded to this review, 27 February 2014
Austinteri, we appreciate you writing a review on your recent stay and regret hearing that our resort did not live up to your expectations. Please accept our apology for housekeeping’s oversight regarding the jetted tub in your room; we have shared your comment with them to ensure it is not overlooked in the future. We are also sorry for the impact the local rowing teams and beach goers had on your stay. Nevertheless, we still feel our Mission Bay location is superior to that of Coronado, which is considerably farther from the airport and top attractions, and the popular beaches are much more crowded and public. Our hope is that these characteristics in addition to Paradise Point’s unique lush grounds and bayfront accommodations will bring you back in the future.

Best,
David Hall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 February 2014

When you hear you get what you pay for, this is truly it. We live in San Diego and when we want to get away for a day or two and really don't want to drive we always head to our own secret paradise. Love everything about Paradise Point, staff, amenities, food and in the summertime they have family entertainment (movies). Never disappointed. We'll keep coming back year after year.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank padaln81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 February 2014 via mobile

We visited the resort for our babymoon. We had high expectations as it was rated a four star resort with a price tag to match. The location was beautiful - on an island with great views and beaches. The room we had booked wasn't available when we arrived so we were given a different room and moved the next morning. Lots of little things like no towels at the main pool and none arrived for more than an hour after calling the front desk. No service at the pool even though it was packed with people. Faster to call a cab through Uber even though they are sitting right in front of the lobby. Called the pizza restaurant for room delivery and waited on hold for almost 10 minutes before giving up. Loved San Diego and can't wait to go back - just not to this hotel.

Stayed February 2014, travelled as a couple
Helpful?
3 Thank hollypyatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 February 2014

We had a very pleasant stay here for three nights. The junior suite was comfortable, convenient, and spacious. The staff was very friendly and helpful, especially Juan who helped us out with parking. We enjoyed the pool and fitness center. It was a short stroll to the water to paddleboard. The resort was quiet and featured a relaxing, tropical feel.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ctj925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadisePointGM, General Manager at Paradise Point Resort & Spa, responded to this review, 20 February 2014
Ctj925, thank you for the review of Paradise Point! We’re delighted to hear that our friendly team members like Juan went above and beyond to make your stay more comfortable. We hope your recent vacation is the first of many spent at our island resort, as it would be our pleasure to have you as our guest again in the future.

Best,
David Hall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradise Point Resort & Spa

Property: Paradise Point Resort & Spa
Address: 1404 Vacation Road, San Diego, CA 92109-7905
Phone Number:
Region: United States > California > San Diego > Mission Bay Park
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 On the Beach Hotel in San Diego
#25 Spa Hotel in San Diego
#33 Green Hotel in San Diego
#43 Luxury Hotel in San Diego
#49 Business Hotel in San Diego
#56 Family Hotel in San Diego
#60 Romantic Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Paradise Point Resort & Spa 4*
Number of rooms: 462
Official Description (provided by the hotel):
Tucked away on gentle Mission Bay, this luxurious 44-acre island resort features comfortable, California bungalow-style rooms amidst lush, tropical gardens and lagoons. Here at this AAA Four-Diamond San Diego hotel, you can explore one mile of beach, five swimming pools, and enjoy various amenities including tennis courts, an 18-hole putting course, beach cruisers, bonfire pits, and a private marina equipped with sailboats, jet skis, and kayaks. Dine at one of two waterfront venues, then relax and refresh at the plush spa with a treatment from Hawaii, Fiji, Thailand, or Bali. Secluded yet centrally located, the hotel is minutes from top attractions including SeaWorld, Old Town, the San Diego Zoo, and Gaslamp District. ... more   less 
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Also Known As:
Paradise Point Hotel San Diego
Paradise Point Resort And Spa
Paradise Point San Diego

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