We checked in very late on a Saturday night and were given a lovely, spacious room. Check in was smooth and painless. Parking is at your door and wifi is free, although sometimes slow.
On Sunday night about 7 pm we returned to our room but couldn't get in. When we called the front desk we were told that we had only reserved for one night and they had checked us out. Not true, our reservation was for 5 nights. The manager then explained that our room had an 'engineering issue' and if we could pack up our stuff, the hotel staff could help us move to a different room. Well, no, but we worked an mutually agreeable time to do so. I'm not sure what the 'engineering issue' was, but at 10 pm housekeeping (not engineering) was tripping over us to get in to clean as we were leaving for our new room! And the new room we were given was much smaller than our original one and because it was dark, unlit and hidden behind vegetation, we would never have found it without help! I'm not buying an 'engineering issue' story!
Room was made-up everyday, although not until late in the afternoon.
The grounds are lovely and lush. But unless you intend to stay on the property your entire visit, you need a car or a good bus schedule or a hefty cab budget. The map of the property doesn't follow the signage, so it's difficult to locate places and rooms.
Baleen Restaurant is the 'fancy' restaurant at the resort, reportedly very good, but closed for reno. And construction causes multiple issues in getting around as they blocked the street and an area of the parking lot.
Other food options are pizza, coffee or grill. Breakfast is served at the grill and has a couple of cereal options, a pancake option and lots of egg options (Very limited if you're allergic to eggs!) Lunch/Dinner menu has some variety, but service is slow and generally indifferent. Not at the level of quality you expect from a fine resort.
Room service is available, but add $5 delivery and 20% tip to already overpriced resort food! (Charge one or the other, but not both!)
There is a pool, and an 'adult' pool, but the weather wasn't conducive to swimming. Also a mini golf course. The fitness center is good, overlooks the bigger pool, but isn't well stocked with wipes for the equipment. I assume this should be covered by the 'resort fee.'
No facility should charge a 'resort fee.' If you need to increase the price of the rooms, do it. But don't call yourself a resort and add an extra mandatory fee.
Overall, it wasn't our best experience. If this hadn't been the conference venue, we probably would have checked out when they suggested we had!
Bottom line: Sorry, not for us! We will look for a less pretentious and more up-to-date, more service oriented facility next time in San Diego.
- Official Description (provided by the hotel):
- Tucked away on gentle Mission Bay, this luxurious 44-acre island resort features comfortable, California bungalow-style rooms amidst lush, tropical gardens and lagoons. Here at this AAA Four-Diamond San Diego hotel, you can explore one mile of beach, five swimming pools, and enjoy various amenities including tennis courts, an 18-hole putting course, beach cruisers, bonfire pits, and a private marina equipped with sailboats, jet skis, and kayaks. Dine at one of two waterfront venues, then relax and refresh at the plush spa with a treatment from Hawaii, Fiji, Thailand, or Bali. Secluded yet centrally located, the hotel is minutes from top attractions including SeaWorld, Old Town, the San Diego Zoo, and Gaslamp District. ... more less
- Reservation Options:
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- Also Known As:
- Paradise Point Hotel San Diego
- Paradise Point Resort And Spa
- Paradise Point San Diego