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“Best location in Mission Bay!”

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Paradise Point Resort & Spa
Ranked #150 of 286 Hotels in San Diego
GreenLeadersSilver level
Reviewed 19 August 2014 via mobile

Love the hotel!
Great family spot.
Check out the fireworks by the campfire at the beach!!
All service providers are very friendly. We love visiting this location. It's quiet beautiful grounds and close drive to Pacific Beach and la Jolla.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Stacey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,345 - 3,351 of 5,790 reviews

Reviewed 19 August 2014 via mobile

Stayed at Paradise for 5 nights in mid-august 2014. This is a very nice hotel but not quite worthy of a 5 star hotel. We enjoyed our stay quite a bit.

The hotel's decor and layout are great. This is a 1 story hotel where all the rooms are like cottages. The rooms surround a central lagoon that is tropical and lovely. It is 'stocked' with ducks and tropical birds and it is great to sit and watch them in the lagoon. The hotel occupies 1/2 of an island in the middle of mission bay. Many of the rooms open up to a beach. From the most interior room you're no more than a 5 minute walk to the beach. We did not actually sit out on the beach during the day but we did take sunset walks on the beach. At night the hotel lights fire pits on the beach that you can sit around and make s'mores. The hotel is only a 5-7 minute drive to the Pacific Ocean.

The room was comfortable having 2 double beds. However the pillows are UNACCEPTABLY soft and not conducive to a good nights sleep. The bedroom had a nice tropical decor but the bathroom could use an upgrade. The housekeeping staff only did a so-so job of cleaning the room every day. We asked them to change our sheets each day and we know they didn't. Other than this, the staff was very responsive on the few occasions we had a request.

The hotel has 5 pool areas. The main pool is big and fun and it is good that they have waitstaff offering food and drinks right there. The waitstaff at the pool is very responsive which is good because it can get quite busy there. The pool got crowded most days although it was not overly crowded. I do wish the staff did a better job at cleaning the pool area during the day as it tends to get a little cluttered. Our days out at the pool were fun and relaxing. We only made it to 2 of the other 4 pools. They are smaller and quieter. One evening we took a swim in the pool near the lagoon and enjoyed it a lot although did notice it was very cluttered and unkept after people using it all day.

The restaurants are very good. Went to Tidal- the fine dining restaurant and it was really good. I have reviewed it separately. It is definitely worth a visit. There is also Barefoot Bar and Grill- the casual restaurant We had breakfast, lunch, and dinner there several times. All meals were good and enjoyed. All requests to modify dishes were pleasantly accommodated. Breakfast for 2 adults and 2 kids was about $45 and dinner or lunch about $70. Not inexpensive but good quality. Both restaurants have terrific views of the bay. Tidal clearly stands out in quality of food and servers.

The hotel has a dock where you can rent boats. We did this and enjoyed going around the bay for an hour on a motor boat although it was very pricey at $145.

We had stayed at a sister hotel- Terranea- in the LA suburbs and it was amazing (i reviewed it a few years ago when I was there). I expected this hotel to be comparable. Paradise doesn't measure up for the reasons previously mentioned. We enjoyed our stay at PAradise quite a bit but I do think there is room to prove. I don't regret choosing Paradise at all, but I do think they can kick things up a notch.

Stayed: August 2014
Thank Connecticutguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

Our family loved Paradise Point. It says a lot when my kids....who are old enough to experience and enjoy for themselves....don't want to leave at the end of a visit. Apart from being close to everything, the resort is just beautiful! Very relaxing, scenic, and right on the bay. Our family was able to rent a bike, kayak, enjoy the beach front, or simply sit by the pool.. The dining experiences at both Barefoot bar and grill, and Tidal, were very enjoyable. Tidal, (the fancier of the two) had some unique seafood dishes, and the service was wonderful...Paradise Point has a friendly staff, and they are eager to address any concerns. Our room was comfortable...We had a Lanai garden room with two queen beds. The room was clean, and had cute tropical decor, it met our vacation needs. The bath was in need of an upgrade, and was a bit dated. (Most likely would have given five stars if it were slightly more modern) The cleaning staff came daily, and our room was tip top when we came back from long days of site seeing. We were able to mingle with other guests while enjoying a bonfire on the beach at night...very nice touch. Thinking ahead for our next stay we will try to book a bungalow beach side. The bungalows are larger, and seemed slightly more modern. Bottom line...for the price we had a wonderful stay. The property is just gorgeous, and the staff is very attentive. One caveat.... if you do not enjoy relaxing tropical surroundings...If you do not like the beach, or being outdoors...if you want a gold plated room, with Italian marble floors....Paradise Point is probably not for you. It is a truly relaxing vacation experience with something for everyone.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank organicgirl4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

For a mini vacation you can't beat this! Drive into a tropical setting with little bungalows. We stayed for only one night and planned to go to Sea World the next day. After checking in we went kayaking, paddle boarding, swimming, used the gym and had a four star dinner on the water. In the morning we took the water shuttle to Sea World and left the car at the hotel. Worth every penny, my grandson can't wait to drive the boat again! We will be back when we can stay longer!

Room Tip: Would be great to overlook the ocean but all rooms have great views of little ponds, pools, etc.
See more room tips
  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Rosalyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

I am a Chef in a 4 star 4 Diamond Hotel in Newport Beach Ca. From the moment my daughter (8) and I arrived she was ooohing and awing! Our front door and views were of sand and Mission Bay! We dressed in bathing suits and 40 steps later were swimming in the bay! Later we went to the local pizza place on property (5 minute walk) had a pizza pie then biked around the resort. At the main pool they were showing a Disney movie ( Rataouille ) on a projecter screen so we swam for two hours watching a movie in the pool! Very kid friendly resort! All the staff were very personable and friendly. They actually looked like they enjoyed being at work, they were all smiling! Very different from my hotel staff! Our Bungalow was beautifully decorated! Bright colored walls with rich grey tiles and woods accents to give a modern yet islander type of feel! It's by far our favorite spot in California to stay. We will be back very soon!!! My Daughter has already planned it!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SeanG08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParadisePointGM, General Manager at Paradise Point Resort & Spa, responded to this reviewResponded 25 August 2014

SeanG08, thank you for the five-star review of our San Diego family resort. As a fellow member of the hospitality industry, your candid comments and compliments are truly appreciated. As you mentioned, Paradise Point is perfect for families with small children with its countless outdoor activities and the calm waters of Mission Bay. We look forward to welcoming you and your daughter back in the near future for another memorable vacation.

Best,
David Hall
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

The room rate is good for the location of the hotel. The extra charges are infuriating. A $34 per night "over night parking fee", a $24 "passport" fee, a $22 "room tax and assessment" fee, $4.17 "tourism Mrkt assessment", $2.54 "room tax assessment", $.48 "tourism Mrkt assessment". Wow! That adds up!

Regarding the Passport Fee, the web site lists: unlimited use of high speed internet, use of the fitness center, local phone calls, bocce ball, tennis, and basketball courts, horseshoes, croquet, and ping pong as the reason for the fee. All of these extras are typically just that, "extras" at similar hotels. Given the fact that all of the other "assessments" are governed by the city, I'd give the guest a break and not charge this fee!

Now, for our room. The floor was filthy! Even after housekeeping mopped! The bedding and beds were clean and comfortable. We also had plenty of clean towels. The bathroom sink was clearly old and had several deep gashes in the bowl. The bathtub was the same way. We noticed right away that there were roaches in the area where the bathtub was. And, sure enough, we saw several. Gross! The safe was not working in our room and when I called the front desk about both the roaches and safe, they placed me on a 15 minute hold only to be told that there was nothing they could do for us. Either a previous guest or housekeeping broke a glass in our room, and several shards of glass had been overlooked. A number of other issues arose with the room that I didn't bother to report.

The Barefoot bar was hit and miss as far as good service was concerned, the food however was always good.

The main pool was only neat and orderly in the mornings. Once the guests had been there a few hours, the trash was rarely picked up, and the restrooms were in a constant state of needing to be cleaned! Gross! They were just gross! Maybe they should use some of the "passport fee" to hire someone to clean up!!!

I doubt this family will be back.

Stayed: August 2014
3  Thank MyTwoBoysJoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

If your room is the basic rate for garden view, this is not worth the price at all. I am a frequent global traveler and have been to all levels of hotels. The resort is nice, but the room and the "garden view" are even worse than Holiday Inn Express'.

Pros:
- Location (close to downtown; beach resort and the path to the marina has a nice pool of ocean water with sea life)
- Client facing staff are generally very friendly (not necessarily knowledgeable: the receptionist gave us a room in a totally different & worse area than what she described.
- The beds are comfortable. Ironically, I'm staying at Holiday Inn Express Schaumburg, IL now and they are even more thoughtful on pillows: they have firm and soft pillows already in room for each person so you can choose.
- Designated parking spot right next to your bungalow (after paying $34+tax a night).

Cons:
- Really outdated room and especially bathroom. Shower is hard to switch into. Water keeps dripping into the tub even after it's turned off (California is on drought - so sad). Paints peeling everywhere. Curtain kept falling back from edge. Again, all of us have so much pleasure taking a bath at this Holiday Inn Express hotel we're staying at now, and not this run-down hotel.
- Horrible closet space design. See my pictures: having a drawer in the way, very hard to access the safe.
- Worse than horrific wireless speed, about 0.2 Mbps. Yes, that's how low that was, and this Holiday Inn Express has ~2 Mbps. Their excuse is that there are many rooms to serve. Yeah right, so is this Holiday Inn hotel. It's so slow that I can't do work by remoting in at all as the movement of the mouse has several seconds of delay. They also said that no one had ever complained about that. Really?
- Adding on the daily resort fee (so called including the useless internet access) and parking fee, this is so way over-priced for the quality you get. We ended up touring the city and didn't really spend much time at the resort. Not recommended for out-of-town visitors who want to spend time seeing the city.
- The garden view is a joke. There is no window in the room, except the glass panel next to your door. Your "patio" is the tiny corner outside your door/entrance, blocked 3/4 to outside view by a wood fence and your view is the room/parking lot. To have the water view, they want another $300+ per night. Are you kidding me? For even the price I'm paying, I can get a high rise much nicer hotel with great surrounding view.
- Pretty bad housekeeping. Most hotels I stay at would replenish soap bars, shampoos, etc. For our one week stay, they've never added any bath and face soap bars. One night when we came back at 10:30pm, even the giant bottle shower gel is empty. We were tired, sweaty, and had to wait for ~35-40 mins for a housekeeping staff to stop by to refill it. They obviously don't check the low level at all. The tissue box also ran out the 2nd night we stayed.
- Poor if not little access to the beach. Unless you stay at those even more over-priced beach facing rooms, it was difficult for us to find any path that leads you to the beach that surrounds the resort. You can rent bikes, but no bike paths along the beach but on the road. So what's the point? We had to walk between those bungalows to gain access to the beach to take a peek.
- Nice observation tower but no access after sunset. What a shame! That would have been a perfect spot to watch the fireworks from Sea World next door! It's not that it's not lit up. My guess is that either Sea World doesn't want the guests to see it so they won't go there, or there are some stupid drunk guests who had accidents going up at night.
- Next to Sea World, but no free shuttle going there. Wow, the price they charge per person for the water taxi is more than the four of us for the parking fee there, and we'll have way more flexibility on when to come back.

Overall, not recommended for the price they charge at all.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Clement W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paradise Point Resort & Spa

Address: 1404 Vacation Road, San Diego, CA 92109-7905
Phone Number:
Region: United States > California > San Diego > Mission Bay Park
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 On the Beach Hotel in San Diego
#23 Spa Hotel in San Diego
#33 Green Hotel in San Diego
#42 Luxury Hotel in San Diego
#49 Business Hotel in San Diego
#54 Family Hotel in San Diego
#60 Romantic Hotel in San Diego
Price Range: £105 - £345 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Paradise Point Resort & Spa 4*
Number of rooms: 462
Official Description (provided by the hotel):
Tucked away on gentle Mission Bay, this luxurious 44-acre island resort features comfortable, California bungalow-style rooms amidst lush, tropical gardens and lagoons. Here at this AAA Four-Diamond San Diego hotel, you can explore one mile of beach, five swimming pools, and enjoy various amenities including tennis courts, an 18-hole putting course, beach cruisers, bonfire pits, and a private marina equipped with sailboats, jet skis, and kayaks. Dine at one of two waterfront venues, then relax and refresh at the plush spa with a treatment from Hawaii, Fiji, Thailand, or Bali. Secluded yet centrally located, the hotel is minutes from top attractions including SeaWorld, Old Town, the San Diego Zoo, and Gaslamp District. ... more   less 
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Also Known As:
Paradise Point Hotel San Diego
Paradise Point Resort And Spa
Paradise Point San Diego

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