The AAA approved Premier Inn(San Diego) was clean, as advertised, but not particularly safe(3 policemen came and arrested an individual while we were staying there. In addition, the smoking in the hallway by individuals was not to our liking, and finally, it took three tries to get checked in.
We were first told by phone(before we began the trip) that checkin in is between 2 and 3 pm. I indicated we would arrive a bit before two. We were told we would have to wait for that bit of time. We arrived, and attempted to check in at about 2:30-NO ROOMS WERE READY. We were then told by the toothless woman at the reception desk that rooms would be ready about 3:30 or 4. I indicated that we were not happy and had an elderly person with us who needed to rest, but agreed to come back then. Thankfully, I called ahead again and was told NO ROOMS WERE READY at 3:45 ish.
Finally, 2 of the 4 rooms were available at about 4:15, a little more than an hour before our event at 6pm. The next two rooms became available shortly after that-the young lady who handled the check in at that time was professional. The arrest, however was upsetting to two of my party who were in the office drinking coffee Saturday morning. I plan to go to San Diego again, but with what happened at Premier Inn, I am not convinced that is the place to stay.
Office staff was hit and miss-a tooth-challenged, poorly groomed woman was almost helpless as a front desk person and not personable or friendly, while the replacement woman later in the day was professional. The continental breakfast left a lot to be desired, including-NO child friendly beverages, only sweets, no proteins. Parking was almost non-existent, and the hotel should NOT be a AAA club recommended location. Even at appx. $55/night per room, my money was not well spent. I requested a refund upon my return from our event, and am STILL WAITING!
Still waiting for a refund, after 3 complaints-one to the desk about slow availabilty of rooms to be ready, one to the reservation company, and one to corporate of the hotel.
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- Also Known As:
- Premier Inn Mission Valley Hotel San Diego