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“A beautiful and outstanding Doubletree!”

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DoubleTree by Hilton San Diego - Del Mar
Ranked #92 of 278 Hotels in San Diego
Certificate of Excellence
Reviewed 19 August 2014

This was a wonderful hotel. We were impressed with how clean and attractive the hotel was. The rooms are very nice and the staff was awesome! If you need a great place to stay in or near Del Mar you cant go wrong here.

Stayed: August 2014, travelled with family
Thank Ira G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at DoubleTree by Hilton San Diego - Del Mar, responded to this reviewResponded 4 September 2014

Thank you for your review and choosing to stay with us.

I appreciate your support.

Sincerely,
Ian Heffron
General Manager
DoubleTree by Hilton San Diego Del Mar

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670 - 676 of 1,203 reviews

Reviewed 18 August 2014

The Hotel Staff was very accommodating with all of our needs. We needed to switch rooms because the bathroom sink was very slow draining. When I notified them in the morning at 8am, they had another room ready for us by 9:30am that was on the same floor and with an even better view of the pool area. The rooms were very clean. The food was very good. The location of the hotel was very close to the highway for easy access to the beaches and other tourist attractions.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
1  Thank 780glennm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at DoubleTree by Hilton San Diego - Del Mar, responded to this reviewResponded 4 September 2014

I am very happy that the team took care of you so quickly. All of our associates work very closely with each other and it paid off in this circumstance.

Thank you for your review of the property and I hope to see you when you return to the area.

Sincerely,
Ian Heffron
General Manager
DoubleTree by Hilton San Diego Del Mar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

I couldn't decide how to rate this hotel. For the most part, it was excellent and just what you want in a hotel - comfortable, quiet and clean rooms in a good convenient location. And all at a reasonable price, at least by San Diego in-season prices. Convenient to Del Mar and La Jolla.

Now the not so good. Have you ever been locked in the bathroom? Seriously, had someone not been with me to help open the door, I would have been sleeping in the bathtub. Whoever designed the sliding pocket doors (and whoever is responsible for maintaining the sliding pocket doors) should have their own level of purgatory. We learned not to ever fully close the door, thus providing a handhold for any kind exit.

When complaining at the front desk, another another guest related that he had the same problem. Maintenance provided some relief, but just barely.

It's not easy to correct faulty pocket doors. But come on Hilton, bite the bullet and fix the doors.

The only other (minor) complaint is the lack of an in-room safe. We are not comfortable have to put our electronic devices in our car trunk when we leave the room.

Room Tip: Obviously, check the sliding pocket door. Despite requesting a specific location (upper floor, rear...
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank SPTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, Manager at DoubleTree by Hilton San Diego - Del Mar, responded to this reviewResponded 16 September 2014

Thank you for taking the time to review our hotel. I am working on a solution to to correct the pocket door issue. I apologize for that you had to experience this issue.

Thank you!

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Reviewed 14 August 2014

Me & my wife stayed here this past weekend, we were beyond pleased with service at this hotel. Staff is very accommodating and friendly. They provided us with such wonderful hospitality every encounter, we will definitely recommend this hotel to our friends and will be staying here again without a doubt! Love the location, the staff, and the cookies!

Michael Rodriguez

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
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Thank Josh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, Manager at DoubleTree by Hilton San Diego - Del Mar, responded to this reviewResponded 16 September 2014

Dear Josh,

Thank you for choosing to stay at the DoubleTree Del Mar.

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Reviewed 13 August 2014

Customers service is all talk. No service is the pool area from the bar or restaurant. It took 3 requests to get service. Elevators did not work from the 3 floor. On one day both were under repair at the same time. When they did work, we found staff used lobby elevators as freight elevator to haul laundry, and other operational items. We even had the concierge ask the elevator full of guests, if it was ok that he make a stop in the basement before they went to their respective floors. I general stay at DBLTree, but this one needs help.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Jeffrey S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, General Manager at DoubleTree by Hilton San Diego - Del Mar, responded to this reviewResponded 4 September 2014

I am sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us.

Thank you again for your feedback and we hope you’ll give us another opportunity to make it right.

Sincerely,
Ian Heffron
General Manager
DoubleTree by Hilton San Diego Del Mar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

We stayed here with our 2 children and were very happy with our stay. The rooms are nice, updated and clean. I have nothing negative to say. The kids LOVED the pool area. The staff was very helpful and provided excellent customer service. I would definitely book here again on my next trip to San Diego.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank aaronh859
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, Manager at DoubleTree by Hilton San Diego - Del Mar, responded to this reviewResponded 16 September 2014

Dear Aaron,

It is great to hear that the DT team took care of family while visiting.

Thank you for choosing the DoubleTree Del Mar

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Reviewed 12 August 2014

This is a very pleasant hotel. The front desk staff are always courteous and friendly. And of course we love the chocolate cookie we are presented with at check-in. This is our hotel of choice when in the Del Mar area!

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Kimberly A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian H, Manager at DoubleTree by Hilton San Diego - Del Mar, responded to this reviewResponded 16 September 2014

Dear Kimberly,

Thank you for being such a loyal guest and for sharing your review.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton San Diego - Del Mar

Address: 11915 El Camino Real, San Diego, CA 92130-2539
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#77 Romantic Hotel in San Diego
#81 Family Hotel in San Diego
#91 Business Hotel in San Diego
Price Range: £99 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton San Diego - Del Mar 3*
Number of rooms: 224
Official Description (provided by the hotel):
Five story Hotel, modern decor and popular guest room amenities; located in the north coastal area, two blocks east of I-5. ... more   less 
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Also Known As:
Doubletree Del Mar
Doubletree San Diego
San Diego Doubletree

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