Our overall experience was less than pleasant. We made our 1-night online reservation about 4 weeks in advance without a problem and our charge card was charged immediately. We arrived tired and ready for a good night's sleep. Check-in was fine and the staff was friendly. We did not use the restaurant or bar. Our room was small, the walls were quite thin so outside noise was disturbing and the bed was not very comfortable. Consequently, we did not get a good night's rest. We checked out in the morning without knowing they charged our credit card a 2nd time. Three weeks later when arriving home, we discovered the overcharge and called the hotel requesting a refund. While they were always friendly, we were given several "stories" and referred to other "managers" (who weren't there) and told several times to call back. After we made 4 phone calls over a 5-day period and talked to 4 different people we felt like we were being scammed. On the 5th call (the 6th day) we did finally reach someone who could actually help us. Their accountant submitted a credit today and emailed us a copy. In addition, the owner did make a follow-up call and apologized for our inconvenience.
- Official Description (provided by the hotel):
- If you enjoy being around luxurious vintage ambiance, then Old Town San Diego’s Cosmopolitan Hotel & Restaurant, the oldest surviving building in San Diego, is the place where you want to go. Visit us and we will take you back in time with our Victorian style bedrooms and baths, dining and bar, and lounges. Stroll along the hotel’s second-floor veranda or sit by your room’s window to gaze upon the activity in the State Historic Park or the outdoor courtyard. Each hotel room has a private bath and has been elegantly appointed with fine furnishings from the 1870s. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ebookers, Hotels.com, Booking.com, TripOnline SA, Odigeo, Agoda and Traveltool, S.L.U. so you can book your Cosmopolitan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.