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“Not as good as the last time”

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Holiday Inn San Diego North Miramar
Ranked #162 of 279 Hotels in San Diego
Certificate of Excellence
Winter Garden, Florida
Level Contributor
149 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Not as good as the last time”
3 of 5 bubbles Reviewed 22 July 2013

We returned to this hotel again this year because it was such a surprise hit during the Comic Con convention last year. Last year the hotel was under renovations and we had a great time. Service was fantastic and so was the hotel. This year we felt let down. The front desk staff was amazingly over-the-top fabulous. No complaints there. The so-called free breakfast sucked. My husband and daughter went down right when they opened at 6am and there was no one there. There were exactly 6 pieces of bacon in the warmer and it was never refilled. When I went down to breakfast at 9am, the line was long and there was no bacon. Did they run out of bacon at 6am? The eggs were runny and the staff at the restaurant was sub-par. They had no problem pushing you out of the way to replenish food without saying "excuse me". The buffet area needed to be kept up better. It was not welcoming at all so we didn't bother to go back the second day. We paid for breakfast elsewhere.

Note to whoever designed the new rooms. The light at the entrance needed to be centered a litle better so that if you are looking at yourself in the mirror, you can see better. The light was awful and it was of no use when trying to get ready in the morning.

The internet was non-existent. We had free wi-fi but the signal kept getting lost on both our laptops and our ipads. It was very frustrating so we switched to the 4G network when we needed to access the internet.

It would be nice to have some sort of door stopper on the bathroom door to let the room vent when taking hot showers. The door kept slamming shut and we had to put something there to get the door to stay open.

I loved this hotel last year and gave it a great review but I don't think we will be coming back here again. For $200 per night I could have stayed someplace nicer.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K-Corona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy S, General Manager at Holiday Inn San Diego North Miramar, responded to this review, 24 July 2013
Thank you for choosing us again this year. I regret that you were not as satisfied as last year. We generally alternate the breakfast meats so I trust that there was sausage on the buffet once the bacon was finished. I know the space is tight when trying to replenish the buffet items and apologize if the breakfast staff were not more polite about cutting through. We did discover an issue with the internet and the techs were here first thing Monday morning to fix the problem. Again, I am sorry that your experience was not a more positive one. I hope you will remember the good points and possibly change your mind about staying here in the future.
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137 reviews from our community

Traveller rating
    47
    55
    22
    8
    5
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Lake Tahoe (Nevada), Nevada
Level Contributor
138 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 26 June 2013 via mobile

I am a Hilton guy.But for some reason this week the hotels were ridiculous.
No joke,Hampton Inn had rates for $309.00 a night this week.

I use HI as a back up since you know they are generally updated.
I thought this was a HI express which is more geared for Biz travelers.

Rooms are updated
Soaps,shampoos have been upgraded to a much better brand then before(verbena) coconut lime
Towels pretty good feel.
Mattress felt good as well.

Dining options are the Chinese restaurant attached next door.the little dining room in the hotel is not my style.
If you are hungry after 10pm then get in your car and go down a couple exits to full shopping and restaurants.

If you don't have a car then you will feel like a throwback when eating fast food didn't matter.
Carl's jr or Hardey's. sadly I had to eat there two freakin nights in a row since I decided to eat at 10:pm


Why stay here? Clean, nice staff
Why not? Very limited food options if transportation is an issue

Stayed June 2013, travelled on business
Helpful?
1 Thank Steven N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 25 June 2013

I booked this hotel for its central location in the greater San Diego area. The good reviews it got from other travellers were fully justified. The staff was friendly and did their best to accomodate any requests I had. The hotel is kept very clean and is well maintained. It was nicer than I expected based on other Holiday Inns that I've seen. A breakfast buffet was included in my room rate. The buffet was better than most hotels offer and there was daily variety in what was offered. The wifi worked well and was fairly quick. The hotel is located right off a highway, which my room was facing, but I didn't hear any noise from the road. Having such easy access to the highway was a plus for getting around. Overall, I would recommend this hotel.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DRByul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 June 2013

I have stayed at this hotel before and always forget what a great value it is. The rooms are recently renovated and clean. WiFi is free and it includes a breakfast daily. Parking is also included which saves me money as well. The staff was incredibly nice and always welcomed me back to the hotel when I entered and said something nice as I left.

The location is not the best because there is not much nearby as far as restaurants or activities but if you dont mind driving a little to find these things, there is no issue.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dizneguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cathy S, General Manager at Holiday Inn San Diego North Miramar, responded to this review, 11 June 2013
Thank you so much for staying with us once again. I appreciate you taking the time to post a positive review of your stay. On your next visit be sure to ask the front desk agent for some restaurant recommendations for nearby restaurants. There are plenty and most are within our complimentary shuttle range.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 10 May 2013

This hotel is in a good location and the facility is in good condition. The bedding I found to be a bit threadbare,with pilling of the sheets and pillowcases,off putting. A reaonable San Diego area value; The staff was very hospitable and very consistent in inquiring of your satisfaction,an appreciated focus. When all was said and done....just an ok experience. View from the window the F14's and Ospreys from Miramar airbase was awesome.

Room Tip: Noisy on the Highway 15 side. Request room on the interior side.
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gary c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn San Diego North Miramar, responded to this review, 23 May 2013
Dear gary c,

We appreciate you taking the time to share your feedback regarding your stay with us. Please accept our sincere apology for the shortcomings you experienced during your stay. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.

Once again, I would like to thank you for sharing your thoughts and hope that you will give us the pleasure of hosting you on your next visit.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 27 March 2013

Staff was extremely helpful on all fronts. Room, bathrooms & dining area were all very clean. Breakfast was the best Holiday Inn breakfast we have ever had - why don't more hotels don't have good bacon and waffle makers??. Multiple restaurants minutes away. Rooms were very quiet. Parking was a little tight, just very limited space between the rows.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Enjoyingthemountains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Maria,Ca
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 23 March 2013

My review is calling this hotel pretty good, not great just because of the front desk help. The front desk personel needs some training on common courtesy. During our stay we woke to find we had no hot water. This kind of thing happens and that is understandable but after I called and let them know she said maintenance was there and would check it out right away. I was there on a business trip and needed to get to an appointment. After waiting 15-20 min and continually checking I waited for their call to let me know it had been fixed. No callever came
but after about 40 minutes I checked and found it had been fixed but never got a call. Trivial? Yes, but very inconvenient.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KenVC_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn San Diego North Miramar, responded to this review, 11 April 2013
Dear KenVC_11,

Thank you for your review. I was delighted to read that after some initial issues with your stay, these were soon sorted out. We will always endeavor to ensure that all our guests stays are comfortable. I am deeply sorry for the unacceptable service you have received from our staff. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn San Diego North Miramar

Property: Holiday Inn San Diego North Miramar
Address: 9335 Kearny Mesa Road, San Diego, CA 92126
Phone Number:
Region: United States > California > San Diego > Miramar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#61 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn San Diego North Miramar 3*
Number of rooms: 155
Official Description (provided by the hotel):
Winner of the 2007 Torchbearer Award for Service Excellence and the 2008 Quality Award, the Holiday Inn San Diego North Miramar offers excellent accommodations and an attentive staff.We make traveling for business easy & convenient w/shuttle service to & from the airport (for a nominal fuel surcharge) and complimentary shuttle to companies w/in 5 miles.With complimentary high-speed wireless Internet throughout the hotel, you can easily get your work done or check in with the family. Didn t bring your laptop? Our business center offers all your computer needs. Located in the heart of the Miramar, Mira Mesa, Kearny Mesa, & Scripps/Poway areas, we re close to many companies and organizations including MCAS Miramar, Alliant University, San Diego Sol, Northrop Grumman, MedImpact, Mitchell, Koch, Qualcomm, CACI, Caterpillar, CSC, EDS, GE, Hitachi, & Intuit.Our flexible event space will accommodate 10-150 attendees. Join us in the lounge Mon-Thurs for happy-hour from 5-7 PM.Our 155 well-appointed guestrooms feature two phone lines with data-ports, speakerphones, high-speed wireless Internet, refrigerator, microwave, & coffee maker. The hotel also offers an outdoor heated pool, whirlpool, sauna and fitness room. Laundry facility available on property. Join us at our new restaurant Spiral Cafe & Lounge. ... more   less 
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Also Known As:
Holiday Inn San Diego North Miramar Hotel San Diego
San Diego Holiday Inn

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