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The Westin San Diego Gaslamp Quarter
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Reviews (1,819)
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All reviewsgaslamp quarterhorton plazagreat locationheavenly bedwithin walking distanceconcierge deskvalet parkingstarbucks coffeeconvention centerbars and restaurantsgas lampvalet serviceper nightpetco parkhotel restaurantuss midwayseaport village
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1,076 - 1,081 of 1,819 reviews
Reviewed 23 June 2014

I stayed here recently on a long business trip. The hotel is in a good location, very central and convenient to the mall and Gaslamp. The lobby is nicely furnished. The room itself was clean and in good condition but I think Westins in general need a new room scheme as it just seems tired compared to other chains. The shower is very nice and included a handheld which is rare, great water pressure. I had an issue with plumbing in the sink in the room that was taken care of very quickly. The front desk clerk on check-in was wonderful. Housekeeping and the valet staff were wonderful. And of course the bed is heavenly!

Now for some areas that were not up to par. Specifically, some gym equipment didn't work properly and more of an issue was the fact that the hot tub was lukewarm, which is a health hazard. Also, the pool at this particular Westin does not have a secured entrance and some odd people were there. For these reasons I didn't really enjoy the recreational facilities.

Lots of families and many groups were staying at the hotel. To me, it did not feel like the hotel has a large solo business clientele. I would definitely recommend to anyone vacationing in San Diego.

  • Stayed: June 2014, travelled on business
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Thank SurferSeven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2014

When I first arrived to check in the front desk agent man didn't ask me for an id nor told me about the amenities of the hotel. Being my first time there it was important i ended up reading their book in my room. He just took my credit card and swipe it didn't even check if it match my reservation. Then i went to the bell stand to ask the bellmen for a luggage cart and he tells me no one can touch it except them and can help either help me or i have to carry everything myself. I didn't like his rude response i decided to carry it with my family. Before i went up to my room i asked another bellmen about a business center where I can go online and print a ticket. He said around the corner outside hotel there was a business. I was surprise since every westin i stay at has a business center. I then found out they did have one. The next day I decided to borrow a stroller to be able to go to the mall I was standing there for 5 minutes until an employee came and said he will find a bell men for me. He came back 3 minutes later saying he will be right with me. I finally saw the bell men and he was talking to another bell men. I waited another 3 minutes then finally a bell men came and said if I needed something. All that time just to get something so simple. I had called the front desk to let them know I needed it before I went down and they said it would take less than a minute to get it. I guess they were wrong. It seems the employees need more training in customer service and secure payment. Next to the hotel they have a 4 story Horton Plaza-Westfield mall. It's great if you want to do some shopping. It was less than 15 minutes to get to SeaWorld which was the reason I stayed there. I got a room with 2 double beds because they were out of king beds. This wasn't big enough for us since we were 2 adults and a teenager and child. The fridge didn't work. It didn't keep my child's milk cold. I didn't tell the front desk until check out because I didn't want anyone in my room while we were there and when we left the room we kept forgetting to let them know. I didn't like there was no drawers to put our clothes. I like to unpack and put everything where it belongs. This hotel seemed more of a business hotel than a family hotel to me. We went to the pool which is salt water but I almost slipped on the tile floor of the pool. Why would there be tile on the pool floor instead of concrete? I was barefoot so it didn't make since why I almost felt. The Jacuzzi was locked and we couldn't get in. In the book it says they can give you a cell charger if you forgot it but they don't they tell you to take your cell phone for them to charge it then you have to go back to get it. This didn't work for me since I need my cell phone with me at all times. I just went and purchase a new charger. You can rent a stroller from them for free. I didn't go to their restaurant or bar. I won't stay at this westin again. One good thing I can say housekeeping is great. My room was clean. I forgot my purse one of the days and nothing was touch. the housekeepers are very honest.

  • Stayed: June 2014, travelled with family
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Thank cawa76025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westingaslampSD, Manager at The Westin San Diego Gaslamp Quarter, responded to this reviewResponded 23 June 2014

Dear cawa76025,

Located in the heart of downtown San Diego and the Gaslamp Quarer, in addition to being right next door to the only downtown shopping and entertainment mall, we cater to both leisure guests such as you and your family as well as to our business customers. During the summer months, we have many families that stay with us who enjoy not only our prime location, but the many activities and venues nearby. Our pool deck is also a definite plus for families where during the summer months when we hold barbeques on the pool deck every weekend.

Should your vacation plans include a return trip to San Diego, we'd love the opportunity to welcome you back. Coupled with our great customer service, I am sure we can recreate a memorable experience for you!

Be Well,

Charles Cho
Hotel Manager

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Reviewed 17 June 2014

This hotel, like I have found with all Westins, was extremely well kept, and of course, the Heavenly bed was, well, heavenly.

The thing i liked most about this hotel though, was it's location. It was right in the middle of everything. It was only a 10 min cab ride from the airport in traffic. It was a six block walk to the USS Midway. You were just one block from all the restaurants and bars in the Gas Lamp District. There was also a light rail stop 2 blocks away, and a bus stop that would go directly to the San Diego Zoo one block away.

If you are from out of town and looking for a convenient place to stay so that you can see everything San Diego has to offer, i'd highly recommend this hotel.

  • Stayed: April 2014, travelled as a couple
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Thank tsquared1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this reviewResponded 23 June 2014

Dear tsquared1977,

I loved reading your great description of our location and I couldn’t agree more! No matter what you’ve got planned when in San Diego, you can be sure that staying with us makes it easier.

Hope to see you on your next trip out to the West coast.

Be well,

Keri Robinson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

My stay at the Westin San Diego Gaslamp Quarter was a wonderful experience! I rated it a 5 star 5 diamond stay!!!!!
The valet staff was attentive to my needs by offering me and my friend bottles of water, after a long day shopping. The concierge gave me great recommendations on dinner choices and mapped out my shopping experience. The Bellmen was very friendly and gave us excellent and speedy service. The front desk staff was wonderful, informative, and very accommodating! Our room was excellent! The bathroom has this magnifying mirror on the wall near the sink that I loved! It was very easy to apply my makeup looking into that mirror. I liked the mirror so much, that I asked Maria at the front desk when i was checking out, where I could purchase the mirror and she replied, "Allow me to find out that answer!" She was determined to help me out! Going above and beyond her job, she contacted the head of housekeeping to look further into the answer for my question.
Special thank you to the following people who assisting me, to have the most comfortable and pleasant hotel experience I've had in years! These people go above and beyond their line of work!
Valet- Tom, Bellmen-Paul,Concierge- Catherine, Front Desk- Steve, Hatomi, Maria
I will definitely be back to visit your hotel very soon! Thank you for the fabulous time! I am rating this stay "a 5 star and 5 diamond stay"!
Christina

  • Stayed: May 2014, travelled with friends
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Thank Christina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this reviewResponded 23 June 2014

Dear Christina B,

You can only imagine how pleased I was to read your wonderful review. Thank you for sharing this! The type of friendly and efficient service you received from the staff is something we strive for and are very proud of. I assure you that I will let Maria, Tom, Paul, Catherine, Steve and Hatomi know how their efforts left with you some wonderful memories.

We look forward to welcoming you back soon!

Best,

Keri Robinson
General Manager

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Reviewed 14 June 2014

clean, good and very nice people working there... we had a grate week there... thanks a lot !
we where a family group with 4 rooms, they have park for our ban, all the services were very good, breackfast perfect, they have small snak bar for night time so you dont have to go out if you dont wont to... so... perfect for me...

  • Stayed: May 2014, travelled with family
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Thank Carolina_Alves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westingaslampSD, General Manager at The Westin San Diego Gaslamp Quarter, responded to this reviewResponded 23 June 2014

Dear Carolina_Alves,

I loved hearing how the hotel was perfect for you and your family! Our location can’t be beat, and when you pair that with a terrific staff, well, that’s about as good as it gets. We’d love to be able to welcome you back should you find yourself in San Diego again.

Until then, be well,

Keri Robinson
General Manager

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