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“Great complimentary light dinner”

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Staybridge Suites San Diego Rancho Bernardo Area
Ranked #132 of 278 Hotels in San Diego
Certificate of Excellence
1 review
“Great complimentary light dinner”
Reviewed 18 February 2014

I have been checking in and out here for a few times for the past one year. I have to say the light dinner that they provide here from Tuesday to Thursday got better and better. I realised they got a new cook who is able to cook excellent food. Now I always rush back from work to have the dinner not because it is free... All because it is tasty !!!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OPL1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tpeterson20, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, 7 March 2014
Dearest Guest,
We sincerely appreciate the recognition of our newest staff member. Finding the correct people for a position in hospitality can be lofty but we are in complete agreement in your comments. Any specific kudos in our individual departments only motivates us to take our level of service to greater lengths. In essence, what you've done is not only complemented our staff, you've also created a sounding board to do even better things from hereon. We'll be excited to have you back at your earliest convenience. In the meantime, we wish you all the best and the safest travels!

-Kindest Regards-
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175 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
San Diego, California
Level 6 Contributor
128 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 9 February 2014 via mobile

This is a beautiful hotel located in a great location. My family and I stay here for three night it was so wonderful. I travel a lot and this IHG is great customer service hands down was great starting from the time we checked in until we checked out. The breakfast had fresh fruit each morning and in the evening they had meet and greet and the food was also good. They also had a shuttle to take you around within the area.

Stayed February 2014, travelled on business
Helpful?
Thank 1ibrahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tpeterson20, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, 7 March 2014
Dearest Guest,
Your review of our property is precisely what we want to create for our guests. You are not a "customer" to us; you are our 'guest', and having you here with us means that we don't simply want to have a place for you to sleep. To our team, it means giving you a place that you'd want to return to because of the experience. Thank you so much for taking the time out and please let us know when your next trip is planned so we can properly thank you in person. Warm wishes and safest travels!

-Kindest Regards-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Beach, California
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 2 February 2014

I actually rate this 4 1/2...if they can make some rooms less noisy it is an automatic 5! I arrived very late at night to the kindest night manager who found one room left in the hotel. I was staying near a sick child in the hospital and the staff, not even knowing this, bent over backwards at every turn to help me get my bearings and even find a place to print out photos from my phone. The public spaces and breakfast were lovely and impeccably clean. The room was lovely but noisy, which the staff could hear. They staff was so sorry for the noise they graciously discounted my stay. I recently stayed in another comparably priced hotel in the area a bit closer to the Safari Park, but would certainly go back to this again instead.

Room Tip: Most rooms are spacious and quiet - just stay away from the generators - even on the 3rd floor
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AEBY1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tpeterson20, Public Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, 7 March 2014
Dearest Guest,
We are so happy that your stay at our property developed into a pleasurable one. Your experience as far as the noise isn't customary although we are thankful that you contacted our staff to rectify the issue. You comfort is 'number one' and we won't rest until we know that you're satisfied with all of the effort put forth in making your stay exactly what it should be. The Front Desk Supervisor who took care of you upon departure, as well as our entire staff look forward to welcoming you again on your next trip. We wish you all the best and the safest travels in the meantime.

-Kindest Regards-
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Bengaluru, India
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 January 2014

I arrived on a Saturday evening (from India), and was welcomed by a pleasant guy with a big smile. He helped me with directions and information on the nearby town center (15 min walk), Costco (5 min walk) and even gave me walking directions. They have a cup-board, and I took my ready-to-eat for the first night from here.
The complimentary breakfast spread was good, with ample options for vegetarians (my colleague was a vegetarian) and non-vegetarians. I am a non-vegetarian, the food was good (not oily or pungent). The hotel runs a social evening concept and you can have your fill for 3 days in the week (Tue, Wed, Thu) in the evening - food and drinks (wine & beer). On one day I had a local colleague over dinner. And all this is on the house.
The hotel room was spacious and had all that you could ask for. Room service is once a week, but there was a 'mini service' everyday - e.g. the used dishes cleaned, bed tidied and toiletries replenished - this was amazing. So, after a hard day's work you come back to a tidy room.
The room has a cooking range, complete with pots and pans; so, if you can take the 15 minute walk to the town centre you can get groceries to cook in-room (most Indians will prefer this).
A complimentary shuttle service running every 15-20 mins in the morning and evening can drop you to work within a 3-mile radius.
There is also a swimming pool and basketball court and many were using them.
I recommended this hotel for all my travelling colleagues and all thanked me for it after their visit.

Room Tip: All rooms are good, I stayed at the back side on the ground floor (facing the basketball court)
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TarakRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tpeterson20, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, 30 January 2014
Dearest Guest,
It is with great appreciation that we all 'thank you' for your most recent review. Not only did you take the time to enjoy the various amenities provided but you did so in such a way that we can offer congratulations to those within individual departments whom took care of you. Our team welcomes you back with open arms and looks forward to your next visit. We wish you glad tidings and as always, the very safest travels.

-Warm Regards-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
1 review
Reviewed 10 January 2014 via mobile

I've stayed at numerous IHG properties before in the past and this by far kills everyone else. From the moment I checked in I knew I was going to be well taken care of. The room upgrade was perfect (one bedroom king) and the cleanliness of the room was spotless. Yes the breakfast was so, so but free breakfast...come on! They even had a social reception at night time that offered free beer (Karl strouse(?)) and it was on tap! My stay at the staybridge exceeded my expectations. Great job to the whole entire staff. Housekeepers the chef's and the front desk! Thank you
Monte :)

Stayed January 2014, travelled solo
Helpful?
Thank ChilenoSD86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tpeterson20, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, 30 January 2014
Dearest Guest,
We graciously thank you for your kind review. It is our effort to ensure your experience is well received as early as check-in and until the time you depart. The hotel is also taking new initiatives to upgrade our complimentary meal services mentioned, which will potentially be here during your next visit. Our team looks forward to seeing you again soon!

-Warmest Regards-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Urbana, Illinois
Level 5 Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 30 December 2013

Room was nice, spacey, clean a nicely equipped, no complaints there. Front desk staff was very friendly an quick, called about an hour after we went to the room to confirm everything is five with the room, very nice.

But breakfast was much above average in other IHG hotels (I stayed at many Holiday Inns / Express, Crowne Plaze) or other brands. Namely:
(1) dirty silverware -- it looked like no one washed it before reuse. Maybe someone mistakenly returned the used silverware to clean stuff, but it was not only one knife, all of them I checked were not clean. Using plastic knife on stir foam plate was really something.
(2) no one was refilling the food choices that were eaten by previous guests. We went down at about 8am (breakfast lasted till 9:30 if I recall) and there was not much to choose from. Half an hour later, even fewer choices remained to newly coming guests.
(3) No one was cleaning the mess on the floor -- trying to not step into pancake dough spill or cereal on the floor while trying to find a free table to sit down was quite an adventure.

The worst breakfast experience in US so far, I must say.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Josef S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, 14 January 2014
Dear Josef S,

Thank you for submitting your review of our hotel. I'm delighted to hear that our hotel and our convenient location suited you well. I'm also pleased you mentioned our friendly Front Desk staff. However, it is very disappointing to hear about your experience at breakfast on your recent stay. I will follow up with the appropriate departments to ensure that similar incidents won't happen again. Your feedback is of great importance to us and allows us to monitor and improve the services we offer.

I appreciate you taking the time to share your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Jaime W
Case Manager
IHGCare
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Sydney, Australia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 December 2013

We have stayed at this hotel before, and although not close to the San Diego theme parks, it is in a good location for shopping, and it's nice and quiet.
The hotel staff are lovely, very friendly and welcoming. The rooms are spacious, clean and modern, very comfortable beds and enough space for our family to enjoy.
Breakfast is good, although tea and coffee are cold, or at best Luke warm?
The computers in the business centre don't print, which was frustrating, but on the whole I would highly recommend this hotel.
The staff are exceptional!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fiona380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tpeterson20, Guest Relations Manager at Staybridge Suites San Diego Rancho Bernardo Area, responded to this review, 3 December 2013
Dearest Guest,
We appreciate all reviews received as they continue to be the compass that guides our hotel towards our goal of 100% guest satisfaction. Thank you sincerely for not only writing a glowing review but also taking note that there are subtle, yet important areas of improvement to get there. I assure you that we take all of our reviews seriously and the matter in which you spoke of will be addressed. That said, your rating and recommendation of our hotel has brought a smile to our faces and upon your return there will surely be more to come. Thank you again.

-Kindest Regards-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staybridge Suites San Diego Rancho Bernardo Area

Property: Staybridge Suites San Diego Rancho Bernardo Area
Address: 11855 Avenue of Industry, San Diego, CA 92128-3423
Phone Number:
Region: United States > California > San Diego
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#36 Family Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites San Diego Rancho Bernardo Area 3*
Number of rooms: 116
Official Description (provided by the hotel):
The Staybridge Suites - San Diego Rancho Bernardo Hotel is the favorite extended stay hotel in the Rancho Bernardo Area. We offer free high speed internet access in every guest room and daily complimentary buffet breakfast! Our all suite hotel offers studio, one bedroom and two-bedroom/two bath suites. Each Suite features fully equipped kitchens, including microwave, 2-burner stove top, dishwasher, ice maker and coffeemaker, perfect for any extended stay. The Staybridge Suites - Rancho Bernardo has spacious suites featuring separate living and work areas as standard amenities. Each suite has a direct dial phone number, two phone lines, speaker phone, voice mail, data port and free high-speed Internet access. We also have on site 24 hour business center, Bridgemart convenience store, fitness center and free laundry facilities. Our outdoor heated pool and sport court are available year round. Complimentary shuttle service is offered within a 5 mile radius of the hotel, Mon. - Fri. 8am - 7pm. The Staybridge Suites - San Diego Rancho Bernardo Hotel is conveniently located adjacent to Northrop Grumman and Scripps Hospital. In addition our location provides great access to all of the companies that call Rancho Bernardo home. These companies include Sony, Lockheed Martin, BAE Systems, SAIC, Hewlett Packard (HP), NOKIA, Pulse, Siemens, NCR, Intel, Delta Designs and many others. ... more   less 
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Also Known As:
Staybridge Suites San Diego Rancho Bernardo Area Hotel San Diego
San Diego Staybridge Suites

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