We arrived at the hotel at 10AM for a check in and great news, they had a room ready for us! Now we wanted to pay the room and tax in cash up front and leave a credit card deposit so we didn't have to deal with the payment the next morning and having a horrific currency exchange rate on our credit card. Sophie at the front desk seemed to have had a difficult time understanding this, and when she finally got it she overcharged us by $20. We asked her about it and she claims they have really high taxes, we know this wasn't right as our email confirmation had the correct rate on it with all taxes included. We came down after dropping off our luggage and met with another front desk agent, she wasn't sure what Sophie had done but it was a mistake nonetheless. Aside from that, Megan at the concierge desk was wonderful, very friendly. She knows the area well and recommended some great places for dinner and drinks.
Onto the room part... for a W hotel, this property definitely needs some TLC. The carpets were disgustingly stained. I did not, for even a second wanted to step on that floor in my bare feet. The furniture had chips all over them. It was overall unimpressive. The best part, there was a dead smushed up crane fly by the window that's been there for who knows how long. Housekeeping definitely lacking attention to details.
Amenities... pool was decent. Complimentary wifi in the lobby is great. Made it easy for us to figure out our day (business hours, rates, locations, etc..) without the hefty roaming charges. We went up to the rooftop bar in the evening, had chicken wings, sliders, and the basil sangria. All were delicious.
- Official Description (provided by the hotel):
- Enjoy a simply delightful experience at the Renaissance San Diego Hotel. Our downtown San Diego hotel's location is perfect, near the historic Gaslamp Quarter and the San Diego Convention Center, as well as close to top shopping and dining. We're also moments from Mission Bay and San Diego Beaches. At our hotel, you'll find luxurious sophistication that allows for memorable moments in San Diego, California. ... more less
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- Also Known As:
- w San Diego Hotel San Diego
- w Hotels San Diego
- w Hotel San Diego