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“Hit and miss”

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Renaissance San Diego Downtown Hotel
Ranked #111 of 278 Hotels in San Diego
Vancouver, Canada
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Hit and miss”
Reviewed 18 May 2014

We arrived at the hotel at 10AM for a check in and great news, they had a room ready for us! Now we wanted to pay the room and tax in cash up front and leave a credit card deposit so we didn't have to deal with the payment the next morning and having a horrific currency exchange rate on our credit card. Sophie at the front desk seemed to have had a difficult time understanding this, and when she finally got it she overcharged us by $20. We asked her about it and she claims they have really high taxes, we know this wasn't right as our email confirmation had the correct rate on it with all taxes included. We came down after dropping off our luggage and met with another front desk agent, she wasn't sure what Sophie had done but it was a mistake nonetheless. Aside from that, Megan at the concierge desk was wonderful, very friendly. She knows the area well and recommended some great places for dinner and drinks.
Onto the room part... for a W hotel, this property definitely needs some TLC. The carpets were disgustingly stained. I did not, for even a second wanted to step on that floor in my bare feet. The furniture had chips all over them. It was overall unimpressive. The best part, there was a dead smushed up crane fly by the window that's been there for who knows how long. Housekeeping definitely lacking attention to details.
Amenities... pool was decent. Complimentary wifi in the lobby is great. Made it easy for us to figure out our day (business hours, rates, locations, etc..) without the hefty roaming charges. We went up to the rooftop bar in the evening, had chicken wings, sliders, and the basil sangria. All were delicious.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Turkish first
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English first
Saskatoon, Canada
Level 4 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 May 2014

My husband and I spent 5 nights at the W in May for a holiday and really loved this hotel. It has a super cool modern vibe, beautiful decor, nice scent in the lobby and all staff is helpful and professional.

The location is great, close walk to gaslamp, little italy and seaport district. So many good options within a 10 or 15 minute walk for good dining but I have to say Kelvin restaurant at the hotel is pretty fantastic too. We had breakfast there twice and snacks in the lobby one night and all of it was delicious!

Wifi and valet is pricey yes, but this is pretty standard for most decent hotels these days. We had no complaints about our room, it was spotless and comfy. Handy to have the well stocked mini bar and snacks. I'll definitely make it back there some day for another stay!

Room Tip: Pool is open 24/7 so a lower floor room overlooking pool can be noisy if there is people swimming la...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadianMystique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 5 Contributor
59 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 May 2014

So, had a conference in San Diego to attend and got a package deal with Expedia for a decent price. First impression: parking is a nightmare. We got there and were informed we needed to park our rental car on the street or pay $37 a day for valet service (even the valet said it was ridiculous).

Went to check in and our room wasn't ready for about 5 hours after we checked in (around 4 pm). They gave us a $50 credit to make up for it.

Wireless or wired internet in your room cost $15 per day.

The rooms are nice enough, they try a little hard to be trendy.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, General Manager at Renaissance San Diego Downtown Hotel, responded to this review, 23 May 2014
Hi Evan,

You will find that our valet parking is in line with what other hotels in the area charge. Parking downtown is very limited, but finding a spot on the street or a nearby lot is also an option. Check-in is at 3pm but there are cases when we are sold out or have guests checking out late. We do charge for wi-fi in all of our guestrooms, but invite you to enjoy complimentary coffee and wi-fi in The Living Room.

I hope we can welcome you back soon.

Best,
Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
Reviewed 16 May 2014

Posh hotel. Had a really good stay on my business trip. Cool place to party. I really liked the rooftop bar, twas a good place to read and drink a glass of wine in the sun. The pool room was small but cute. The lobby smelled like farts all the time, however. What's up with that? Luckily the room didn't smell like that.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanne Ø
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael O, General Manager at Renaissance San Diego Downtown Hotel, responded to this review, 26 May 2014
Hi Jeanne,

I'm so glad to hear you enjoyed your stay with us! The Rooftop Bar is a popular spot for locals and guests alike. Our hotel has a fresh vanilla bourbon scent pumped throughout The Living Room. It's so popular, we sell the scent on our website.

I hope we can welcome you back soon.

Best,
Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 15 May 2014

We had a quick layover on our way back from Maui and crashed here between flights. It is a really cool hotel. Everything from the light fixtures to the bowl of apples looks like a piece of art. The bellman and the gentleman at the desk were very nice and professional. The room and the entire hotel was spotless. They have a cute jar of gummy bears and other snacks on the desk. The bed was very comfortable. I wish we could have stayed longer. This isn't your typical hotel, it's swanky and cool.

  • Stayed January 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank shanchicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
2 reviews
Reviewed 14 May 2014

Spent two nights at the W San Diego with three friends before starting a road trip through the National Parks and the service was superb from before my arrival. Megan, their Insider, did a great job of getting me hip to her city within just a couple of e-mails (pages I printed out and brought along on our travel folder for the trip.

Upon arriving, Natalia made the check in easy, and James was the Concierge on duty for two days - he definitely guided us in the right direction (Karl Strauss Brewing Company right around the corner from the hotel was a great suggestion).

The hotel is pretty centrally located, and walking distance to restaurants/bars downtown, and a quick cab ($23 on UberX) from Pacific Beach - maybe a little farther to La Jolla. Rooms are modern and comfortable, as expected with W. Definitely a great SPG experience, and one I look forward to repeating my next time in San Diego!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Guillermo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
139 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 13 May 2014

Service was excellent as every staff member was professional and helpful. Check in was a breeze. My room was ready right away. I do think the rooms need a little updating as the coats of pain are starting to show and there should be a better solution to block light from the windows to sleep (it's good so far but could be better).

My room was pretty quiet and was clean (as it should be). I went by the pool for a little bit, it's more of a large bathtub than a pool but it's nice to have something to cool off on a hot day.

I found the location to be lacking a little bit, it's pretty quiet on a weekend. You are walking distance from the train station and little Italy. Valet is pricey, I believe around $35 so I recommend that if you have AAA you book their AAA rate which gives you free valet.

  • Stayed April 2014, travelled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonathanDucrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Renaissance San Diego Downtown Hotel

Property: Renaissance San Diego Downtown Hotel
Address: 421 West B Street, San Diego, CA 92101 (Formerly W San Diego)
Region: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Luxury Hotel in San Diego
#55 Business Hotel in San Diego
#66 Romantic Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Renaissance San Diego Downtown Hotel 4*
Number of rooms: 258
Official Description (provided by the hotel):
Enjoy a simply delightful experience at the Renaissance San Diego Hotel. Our downtown San Diego hotel's location is perfect, near the historic Gaslamp Quarter and the San Diego Convention Center, as well as close to top shopping and dining. We're also moments from Mission Bay and San Diego Beaches. At our hotel, you'll find luxurious sophistication that allows for memorable moments in San Diego, California. ... more   less 
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Also Known As:
w San Diego Hotel San Diego
w Hotels San Diego
w Hotel San Diego

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