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“Standard SpringHill Suites hotel” 3 of 5 bubbles
Review of SpringHill Suites San Diego Rancho Bernardo/Scripps Poway

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SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
Ranked #116 of 279 Hotels in San Diego
Del Mar, California
Level Contributor
603 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 365 helpful votes
“Standard SpringHill Suites hotel”
3 of 5 bubbles Reviewed 30 April 2014

Stay here on business and found the hotel to be clean and your standard SpringHill hotel. The check-in and the check-out process was less than efficient and a little disappointing. The breakfast was just ok, your standard SpringHill offering. There was just one toaster available which took a 10 minute wait to use. I found the bed not up to Marriott standards, it was not very comfortable. All in all a pretty standard SpringHill hotel, just nothing special.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review, 1 May 2014
Thank for taking the time write a review of your experience at my hotel on Trip Advisor. I want to apologize that the hotel was not up to par. I will follow through by sharing your comments with the appropriate departments to help improve our service levels in the affected areas for you and future guests. We hope to see you in the near future so that we may provide you with the excellent service you are accustomed to from Marriott.

Sincerely,

Kelly Herrington
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

275 reviews from our community

Traveller rating
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    43
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    3
See reviews for
116
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Diamond Bar, California
1 review
5 of 5 bubbles Reviewed 22 April 2014

I have stayed in many hotels. From 5 hotels to hole in the wall motel for my business travels. During my stay I never felt obligated to write a review, a good one or a bad one. However my recent stay at this hotel has prompted me to write this review. In my years of travel I have yet to find one that is as friendly and courteous as this one. My stay here at this hotel was very delightful. It did not feel like a hotel; but, more like home or staying over at friends house. The rooms are very clean and very spacious. The staff is very friendly. But one staff in particular will go above and beyond to make your stay at the hotel feel like home rather than a hotel. His name is Matt. He works at the front desk and he makes sure all your problems get solved in most expedient manner possible. Matt will even look up what time the local Starbucks opens; this was great because my co-workers and I love a cup of coffee at 5:00 AM in the morning. It is the little things such telling some of the best places to eat in town or general directions to local points of interest that made my stay and my co-workers stay at this hotel pleasant and hassle free. My two month stay at this hotel was very pleasant because of the professionalism of the hotel staff at the SpringHill Suites in San Diego.

Room Tip: Ask for the fourth floor. 1. Less noise so better night sleep. Lots of teams stay here at the hotel...
See more room tips
Green Features: This hotel does recycle and is very environmentally friendly.
  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dong L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review, 22 April 2014
Thank you for sharing a review on Trip Advisor. I have passed along your wonderful feedback to the staff and they could not be happier to know that their hard work was recognized. It was our pleasure to have you stay with us.

Warm Regards,

Kelly Herrington
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Maria, California
1 review
5 of 5 bubbles Reviewed 8 April 2014

Our soccer team stayed at this hotel and it is beautiful, has huge rooms, breakfast and friendly staff. The lobby is nice and there's plenty of room to gather. Rooms are spacious, clean, and nicely decorated. Breakfast was great and the staff accomodated us by having breakfast out early one morning. Would reccomend to anyone!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review, 11 April 2014
I'd like to take this opportunity to thank you for the review! Our team is committed to making our guests' stay both enjoyable and comfortable. We value your feedback, and are grateful for the recognition you placed on our breakfast and quality accommodations. It was our pleasure to have you stay with us.

Warm regards,
Kelly Herrington
General Manager
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Las Vegas, Nevada
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 6 April 2014

I just returned from a 2-night stay at this hotel. My family had 2 rooms for our trip to take 2 young girls to the San Diego Zoo. First of all, the 8-year old was absolutely fascinated by the mini kitchen in the room (mini fridge, microwave, coffee pot and sink.) That may have been the highlight of her vacation. The room was also stocked with a few paper plates and plastic ware. There is a Von's grocery store down the street, so it was very easy to get frozen dinners and snacks to take to the room.

The room is quite spacious, with a separate desk area in the alcove with the kitchenette, large couch, 2 queen beds in our room, and 2 large TVs. There was plenty of room to keep the kids from getting antsy.We were only here 2 nights, but the room was kept very clean and we noticed that all of the staff were very friendly.

The breakfast in the morning was terrific! We mastered the waffle maker, and also enjoyed scrambled eggs and sausage in addition to the standard toast, bagels, muffins and cereal.

To our surprise and delight, after returning from a long day at the zoo, we discovered that the pool is heated! The kids were able to work off the last of their pent up energy by getting in the pool and swimming around. There are beach towels at the pool for your use, so you don't have to take the towels from the room. By the time the girls were done at the pool, their mom had their dinners ready and there were no arguments about getting ready for bed.

This hotel is very conveniently located right off of the interstate. There is a Chili's and a Wendy's right in the parking lot. With the grocery store just up the street, we could not have asked for a better location.

I would definitely stay here again!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank slhenry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review, 7 April 2014
Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property and the staff to meet your needs during your stay. We hope you come back and visit.

Warm Regards,
Kelly Herrington
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, CO
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 7 March 2014 via mobile

The room was nice, had a mini kitchen (small micro, frig and sink) and desk, and a small sitting area with a couch. Housekeeping did a good job, the room and hotel seemed very clean. Breakfast consisted of pastries, fruit, cereal/oatmeal, scrambled eggs and a meat, yogurt, juices and milk. The attendants kept everything well stocked and tables cleaned. Chilis and Wendy's are right across the parking lot. I loved that there was always fresh fruit, drink (lemonade?), coffee and newspapers in the lobby and a free little bottle of water in the room.

My only complaints are minor. The hotel is just off the 15, I was on the 2nd floor and was surprised by the highway noise when I first entered the room. When the curtains were drawn tight it was lessened a lot but I think they could upgrade the curtains for more noise reduction. That said, I didn't really notice it when the tv was on and it felt like white noise when I was sleeping, it bothered me much less than I thought it would.

The only other complaint is that the desk is in the little kitchen area with no line of sight to the tv. I like to watch tv while I work. They did provide a small table/tray for the couch and that was great for the short time I was on the computer so it was fine for me on this trip.

Stayed March 2014, travelled on business
Helpful?
Thank IMDamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review, 10 March 2014
Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your experience with us. It is nice to hear that you found the property to meet your needs during your stay here in San Diego. We look forward to your next trip back.

Thanks Again,
Kelly Herrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
1 review
5 of 5 bubbles Reviewed 21 February 2014

I stayed at the Spring Hill Sweets on Valentine's day weekend and my experience was amazing. The rooms were clean and had everything we needed. And the area was peaceful and relaxing. Complimentary breakfast was delightful. And Laura Marquez as we'll as Nhoree, the receptionists, were very welcoming and helpful during our stay. Always smiling. I'll definitely be back again, and recommend this hotel to friends and family!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shalane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review, 24 February 2014
We were simply delighted to read the wonderful review you shared on TripAdvisor. Our team is committed to providing service so memorable, and we're glad it showed. Thank you for the kind words. We look forward to having you stay with us again in the future!

Warm Regards,
Kelly Herrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oak Park, California
1 review
5 of 5 bubbles Reviewed 20 February 2014

I was very pleased with my recent stay at the SpingHill Suites in Poway. The rooms were very nice, clean and comfortable. We enjoyed the breakfast buffet and found the staff to be very helpful and very friendly. It was also close to shops as well as restaurants. I would definitely stay there the next time I visit the area.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly_Herrington, General Manager at SpringHill Suites San Diego Rancho Bernardo/Scripps Poway, responded to this review, 24 February 2014
Thank you for taking the time to share a review of on Trip Advisor. I appreciate you sharing your positive experiences with us. It is nice to hear that you found the property to meet your needs during your stay here in San Diego. We look forward to your next trip back.

Thanks Again,
Kelly Herrington
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites San Diego Rancho Bernardo/Scripps Poway

Property: SpringHill Suites San Diego Rancho Bernardo/Scripps Poway
Address: 12032 Scripps Highlands Dr, San Diego, CA 92131-5155
Region: United States > California > San Diego
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Family Hotel in San Diego
#50 Business Hotel in San Diego
#56 Romantic Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — SpringHill Suites San Diego Rancho Bernardo/Scripps Poway 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Our all-suite hotel offers 137 Marriott studio suites each with living, sleeping and a kitchen area with mini-refrigerators and microwaves. Our all-suite San Diego hotel offers wireless high-speed Internet, daily complimentary breakfast, outdoor pool and much more including the newly redesigned inspired lobby and public spaces. We are located just minutes away from Rancho Bernardo, Poway, and San Diego business parks, and we are a short distance from southern California's beaches, Sea World, the San Diego Zoo, the San Diego Wild Animal Park, and other area attractions. When visiting San Diego, the Springhill Suites by Marriott - San Diego / Rancho Bernardo / Scripps-Poway is the perfect choice for you! ... more   less 
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Also Known As:
Springhill Suites San Diego Rancho Bernardo/Scripps Poway Hotel San Diego
San Diego Springhill Suites

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