I stayed for 2 nights. The rooms are very nice, but the experience was bad because of the poor service. The first morning at 7 am much to my surprise there was no hot water. I later found out this had already been going on for 24 hours, and the hotel could have warned me about the problem at check-in but did not do so.
After I left I found out the hotel had placed a $150 hold on my credit card account at check-in for incidentals. It was then not released immediately even though I didn't spend any extra money. Although I realize this is a practice at some hotels, they could have at least had the courtesy to warn me when I checked in, which they did not do.
Finally, I was traveling for a meeting and knew there should be an information packet for me when I checked in. I repeatedly asked about it, and was given incorrect information about it several times ("It's in your room." It was not. "No one left anything for you." They did), and only the next day did they deliver the packet.
Although the manager did comp me $50 at McCormick and Schmick's for dinner because of the problems, I would rather have had an honest and well-run hotel experience than the $50.
The trains that roll by all night are also noisy, but fortunately I was on a high floor. I would avoid staying here in the future.
- Official Description (provided by the hotel):
- The Omni San Diego is located in downtown San Diego, just steps from the historic Gaslamp quarter and connected via skybridge to the San Diego Padres ballpark, PETCO Park. This luxury hotel was designed with a cosmopolitan feel to compliment the sunny San Diego setting. The interior is contemporary and comfortable, decorated in warm earth tones and natural materials. Guestrooms are relaxing and well appointed with the finest bedding, upscale bathroom amenities, free wireless internet and unbeatable views. In addition, the hotel houses an extensive collection of rare baseball memorabilia, including a variety of autographed baseballs, jerseys, and a Babe Ruth contract. Whether traveling for business or leisure, a stay at the Omni San Diego Hotel is one you won't soon forget. Culinary offerings include McCormick & Schmick’s Seafood Restaurant, open daily, 6am to midnight. Offering the freshest selection of seafood in San Diego, menus are printed daily based upon local fish market supply and focus on seasonal, locally sourced, farm-to-table creations highlighting organic ingredients. Supplementing the menu is a thoughtful beverage list including progressive wines-by-the-glass and mixologist inspired cocktails with a “house made” approach. The Terrace Bar & Grill, open everyday through September, 11am to 8pm – Poolside, Level 6. In-Room/Remote Dining: 24 hours a day online. Morsel’s Café: Open everyday, 6am to 10pm – Lobby Level. Enjoy a variety of Starbuck’s coffee beverages, grab a snack to go, pick up travel-friendly sundries or a San Diego themed gift on the run. ... more less
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- Also Known As:
- Omni San Diego