I arrived with a friend to this hostel after over 13h bus trip from San Francisco hoping to be promptly checked in to relax after such a long trip, at the reception we were greeted by receptionist which definitely was not sober and it took her at least half an hour to check us in even though there were no more people waiting. We were not told that breakfast is included so we missed it in first couple of days but thankfully our roommate mentioned it to us so we could use it in last 2 days. But the worst experience was Tijuana trip that the hostel offers for $17 advertising real Mexico experience, fresh street food and drinks after. This trip is total ‘get drunk until you can’t walk’ trip and to be fair if we were told that we would never go there as we did not see anything of Mexico tradition or real food (what we have eaten was overpriced crap for tourists on which they make money and I am sure take commission, afterwards I asked Mexican cab driver and he said usual tacos would be $1 while the place we were taken charged almost $5).The guy who run this trip named Bobby (apparently owner of the hostel) was drunk plus hangoevered since this trip started and his other colleagues assisting him were in the same poor stinking state (literally!). I understand that some people enjoy getting smashed at those kind of trips but I would imagine that tour leader who runs it should stay in reasonable condition to be able to see his customers needs (like another tour guide from USA Hostels who runs same tour which we met in trolley on way back and had pleasant chat), well our guide by 10-11pm was barely walking and trying to get us into some dodgy bars where he was ‘negotiating’ entry fee (security guys looked at him with funny faces, I was sober so I could clearly see what he wasn’t seeing anymore). Anyway we decided to take cab back to the border and cross it on our own. Another thing I need to warn you that even if you are not drinking Mr Bobby will ask you to pay equally for the bill so we had to pay same as the boys who had about 15 Coronas or more per head and main course while we had 1 Corona and just tacos (when I pointed that to him he totally made fun of me asking how many dollars I want back, 1 dollar, 3 dollars..) Really ridiculous business attitude, hopefully he grows up one day to treat his customers with respect.
To support my review I must also mention that at the same time of my arrival another girl from Italy, Veronica arrived who supposed to be a volunteer at this hostel however seeing the unprofessional way that this business is run she has never taken this job opportunity and left the hostel.
On the other hand to be objective on this review I must say that hostel itself is quite pleasant and clean however the manner it’s run is tragic and unprofessional.
I was staying before at HI San Francisco and USA Hostels Los Angeles and cannot say anything bad about their professional manner, however International Travellers House is far from that.
- Official Description (provided by the hotel):
- Welcome to the International Travelers House Zoo Hostel. Your destination if you are looking for the best experience and most comfortable rooms during your holidays in San Diego! We offer FREE continental breakfast and provide FREE pizza catered from an authentic local Italian restaurant for dinner 6 nights a week!! FREE daytime adventurous activities are offered daily including: surf trips, sailing, snorkeling, hiking, picnics, beach trips and more! Our night time activities show guests the local sides of the city and are designed to allow travelers to meet others and have fun! We are the closest hostel to the San Diego Zoo! Multiple male and female restrooms allows our guests to always have access to a hot shower! Our huge social lounge is equipped with a billiards table, art chalk walls, iPads, TV, Games, and plenty space for relaxing! The unique design of our zoo themed building provides guests with plenty of space for meeting people in our variety of common areas. FREE Internet is provided to all guests as well as having access to iPads! Our goal is to show you the ultimate experience and best time during your holidays. With this in mind we guide our guests on a variety or daytime adventures including: Surfing Trips, Beach Trips, FREE Sailing Tours, Nature Walks, Snorkeling Excursions, Local Happy Hours, Sightseeing Tours, Tijuana, Mexico Tours, Waterfall Hikes, Brewery Tours and More!Once the sun falls and the nighttime is here, we take our guests on the best social activities including: Pub Crawls, Club Nights, Local Restaurant Tours, Wine Tastings, Art Nights, Game Nights, Movie Nights and more! ... more less
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