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“Big Suite and nice and quiet AC” 5 of 5 bubbles
Review of Hilton Garden Inn San Diego/Rancho Bernardo

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Hilton Garden Inn San Diego/Rancho Bernardo
Ranked #52 of 279 Hotels in San Diego
Certificate of Excellence
los gatos, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Big Suite and nice and quiet AC”
5 of 5 bubbles Reviewed 25 July 2013

Large / Very clean Room. Suprisengly Quiet Air Conditioner which was very nice since I hate noise. Staff was very polite . Restaurant needs a little work but that is not why I stayed there location was great for my work Mongolian barbecue nearby (I ate to much) :-)

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jacques G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 26 July 2013
We are so happy that you enjoyed your visit to San Diego. We appreciate your comments and thank you for the insight they offer. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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585 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
CASTRO VALLEY, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 July 2013

The Hotel is beautiful the service outstanding, from front desk to housekeeping, dinning room not only good food but great service. Parking included. Pool area clean and beautiful, even though I wasn't able to use it because of a new foot fracture. The rooms were clean and included small refrigator, small micro wave and coffee maker hair dryer, ironing board, and iron. What more could a person ask for. In my opinion nothing.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Claudia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 26 July 2013
Thank you so much for your thoughtful review! We greatly appreciate it, and are so pleased that all of our hard work has paid off. Your words and acknowledgments are what drive us! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winter Garden, Florida
Level Contributor
142 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 22 July 2013

I love the Hilton Brand. This hotel was very nice. Quiet area and there is a Souplantation across the parking lot! The rooms are very spacious but the bathrooms are very, very small. I love that the beds are large enough for 2 people and the internet worked perfectly. This hotel has underground parking which is very convenient and made us feel safer. A little far from downtown San Diego but it is a good alternative if nothing else is available close by.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank K-Corona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Encinitas, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 July 2013

We had a block of rooms for out of town relatives to attend our wedding at Bernardo Winery, and this place could not have been better! Our guests loved staying at the Hilton Garden Inn--- The staff at the hotel was so sweet and helpful (even with all of the craziness of our family and friends) from the front of the desk staff to the shuttle drivers to the breakfast chefs--- everyone was so wonderful. They even accommodated having our rehearsal dinner there!!! Shannon, their coordinator was fantastic and SO helpful! All of the employees seemed to go WAY above and beyond, making our wedding week perfect!

Also, the breakfast is awesome!

  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SaraZGil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 July 2013

Nice hotel with a convenient location. There are a number of restaurants within a mile of the hotel. Access to freeway is very close. Some adjacent room noise is transmitted through the walls and ceiling. If that's a concern, get a room on the third floor.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 18 July 2013

The hotel does not seem to be well prepare when I check in , the Breakfast coupon is not being prepare and it is never before I ask the front desk again, this cause some Incorrect Bill charges on me. The room is not well maintain , cannot even open the door sometime and there is some noise and vibration coming from the floor , imagine how you can sleep with that ?

  • Stayed July 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
3 Thank Ching Kwang T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 26 July 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize you were disappointed in our service and amenities. We will use your comments as we constantly evolve to improve and we hope you will return to stay with us the next time you are in the area so we may show you the complete quality stay you expect and deserve.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 15 July 2013

We stayed at the Hilton Garden Inn in Rancho Bernardo for 3 nights while visiting family in San Diego last month. It was difficult to find as it is back off the road and tucked in with some other business offices, near a surgery center. Not well marked. The property was nice, however, the layout of the hotel was somewhat "sprawling". We checked in at the lobby and our front desk representative was friendly and helpful and had our reservation immediately. The hotel is very large and sprawling. We were sent to a lower level parking garage at the back of the hotel which was gated and accessable by card key. We parked and used the elevator to our third floor room. The place is really quite spread out and from the elevator, we had to find the correct hallway where our room was located. The room was nice enough, although nothing special. The beds were comfortable and everything was sparkling clean. We had a two-queen room. The bathroom was somewhat small and just average. We never saw the lobby again in the 3 days we were there because it was so far away and we always entered through the parking garage below and at the rear of the property. Husband went to get a soda from the vending machine one evening and could not locate one on our floor, he had to go to the first floor to find one. All-in-all, it was a good stay, nothing at all to complain about but nothing particularly great either. Probably would not stay at this property again. We thought it was just kind of strange the way it was all laid out. We found hotel prices to be high in the Rancho Bernardo area in general.

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank GrandmaPink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Diego/Rancho Bernardo

Property: Hilton Garden Inn San Diego/Rancho Bernardo
Address: 17240 Bernardo Center Drive, San Diego, CA 92128
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Best Value Hotel in San Diego
#64 Family Hotel in San Diego
#74 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn San Diego/Rancho Bernardo 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Hilton Garden Inn San Diego/Rancho Bernardo Hotel San Diego
Hilton San Diego
San Diego Hilton Garden Inn

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