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“Great Location.”

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Hilton Garden Inn San Diego/Rancho Bernardo
Ranked #54 of 278 Hotels in San Diego
Certificate of Excellence
Los Angeles, California
1 review
“Great Location.”
Reviewed 9 November 2013

I came here because it was 3 blocks away from the building that I was taking my NCLEX exam at. The room was clean and I had a refrigerator and coffee/tea maker. I gave it a 4 out of 5 because the wireless internet sucked, and I called and asked for an extra chair they said they would bring it. They never brought the chair. The area was safe and pretty well lit. My mom and my girls (3 & 5) loved to breakfast. She said she paid for her and the girls were free.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valentina_Wolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 12 November 2013
We are so happy that you enjoyed your visit to San Diego! We greatly appreciate your comments and thank you for the insight they offer. We did experience a short internet outage which we brought to the attention of our service provider so they could resolve the outage immediately. We will use your comments as we constantly evolve to improve and we hope you will return to stay with us the next time you are in the area, so we may show you the complete quality stay you expect and deserve. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us. We look forward to seeing you again!
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668 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
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English first
Ventura, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2013

Best Hotel stay ever. The friendliest staff we've ever encountered at any hotel. Great location, clean, efficient, comfortable. Great breakfast and the chefs and service was great. Front desk staff were so accommodating and helpful with directions and suggestions. Great Value! No reason to go anywhere else!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 30 October 2013
Thank you so much for your WONDERFUL review! We greatly appreciate it, and are so pleased that all of our hard work has paid off. Your words and acknowledgments are what drive us! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Barbara, California
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 October 2013

We just stayed here for 2 nights while we were in town for a family wedding. The bride selected the hotel and put a block of rooms on hold. Upon entering the hotel lobby, we knew we were going to like the place. The staff behind the desk were very friendly and helpful, especially Mike at the front desk! The room was very comfortable and clean. The king size bed was comfortable, although we did not know how to use the comfort control so we did not change the setting. There was a coffee maker in the room which was very easy to use and a nice touch. The bathroom was clean and had nice amenities. The breakfast was included in our room rate and it was fine with the made to order omelets and additional things like fruit, yogurt, breads, cereals, and oatmeal. We don't get down to Rancho Bernardo often but if we did we would definitely stay there again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmyLee4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 30 October 2013
We are very pleased to hear that you enjoyed your visit to San Diego! Our entire staff greatly appreciates your feedback! On your next visit please ask for Joe, so I can have the opportunity to thank you in person! We look forward to seeing you again in the future.
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Flowery Branch, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2013

This was a great overnight experience. Arrived from the East coast in a tired state. Check in was quick and efficient, which enabled me to get to the bar for a drink and dinner. Nothing but praise for the staff. Would definately stay here again when in San Diego!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 30 October 2013
We greatly appreciate your feedback! We pride ourselves on providing our guests clean and quite accommodations. You can count on us to be your home away from home. We hope to see you again soon!
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Lemoore, United States
1 review
Reviewed 25 October 2013

The room was very clean and the kings size bed with the comfort control was extremely comfortable. I was skeptical about the comfort control, thinking it would be like sleeping on an air-mattress. Boy, was I wrong! We had other family members staying in the area in another hotel that paid way more then we did and they were NOT happy after visiting us at the Hilton Garden Inn.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 28 October 2013
We are so happy that you enjoyed your visit to San Diego! We appreciate your comments and thank you for the insight they offer. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level 5 Contributor
57 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 October 2013

We stayed here while we were spending the weekend in SoCal. We booked this hotel at the last possible moment so I booked a king room with a rollaway. At the desk I was greeted and recognized as a diamond member and since they couldn't upgrade me they gave me the rollaway for no charge which I was ok thanks!! And the staff also gave us an extra breakfast voucher which I really appreciated. The room was ok and it worked, breakfast was typical HGI fare. Only issue was trying to find the hotel it's in a nice location but apple maps had issues finding it. Would stay here again!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dwoody83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 15 October 2013
Thank you so much for your thoughtful review! We greatly appreciate it, and are so pleased that all of our hard work has paid off. Your words and acknowledgments are what drive us! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level 1 Contributor
3 reviews
Reviewed 11 October 2013

The hotel was very nice. Staff was accommodating. What more do you need? Weather was hot and uncomfortable... Got too hot in the room with the duvets. This review is laborious at best... cannot come up with 200 characters... So there..

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe D, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 12 October 2013
We are very pleased to hear that you enjoyed your visit to San Diego! Our entire staff greatly appreciates your feedback. I completely agree, it was extremely warm here a few weeks ago. We just started our Fall weather and it is absolutely beautiful now and the weather has become very moderate. We will make sure we take a look at the AC from the room you stayed in. Please come back and visit us again this Fall! We love having you here!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Diego/Rancho Bernardo

Property: Hilton Garden Inn San Diego/Rancho Bernardo
Address: 17240 Bernardo Center Dr, San Diego, CA 92128-2004
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#64 Family Hotel in San Diego
#74 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn San Diego/Rancho Bernardo 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Hilton Garden Inn San Diego/Rancho Bernardo Hotel San Diego
Hilton San Diego
San Diego Hilton Garden Inn

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