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“Outstanding Customer Service” 5 of 5 bubbles
Review of Hilton Garden Inn San Diego/Rancho Bernardo

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Hilton Garden Inn San Diego/Rancho Bernardo
Ranked #50 of 279 Hotels in San Diego
Certificate of Excellence
Providence, Rhode Island
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Outstanding Customer Service”
5 of 5 bubbles Reviewed 18 July 2014

The staff at this property is awesome!!!! Always looking to make sure that your needs are met or exceeded. Clean quiet facility. Breakfast is terrific with a fresh counter to make you anything you want, eggs, pancakes waffles etc. The servers are extremely friendly and very attentive.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank kevinjm2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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584 reviews from our community

Traveller rating
    326
    169
    58
    18
    13
See reviews for
206
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Billings, United States
1 review
5 of 5 bubbles Reviewed 7 July 2014

Wonderful front desk assistance; excellent restaurant staff and wonderful cooks!; comfortable pool and hot tub; extremely clean; very nice housekeeping staff; respectful; elevators and plenty of parking; close to 2 different malls in either direction (3 miles tops!); air conditioned; comfortable; quiet; and worth every penny!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rae H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, United States
1 review
5 of 5 bubbles Reviewed 6 July 2014

The staff in the kitchen was amazing. The cooks were funny. Don't remember his name but when I asked him about pricing his response "I don't know how much, I can make whatever you want though." Humorous but very nice!

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ava T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
INDIANA, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

I have stayed here probably 15 times and each time is better. Efficient staff, clean rooms, great food. I don't know what else a person could want in a hotel. This hotel has all amenities you could want.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 June 2014

We stayed at the Inn for 5 nights and each night was better then the other. I must say that their staff was trustworthy, loyal, helpful, friendly, courteous, kind, and cheerful. The rooms are spacious, the fitness center is adequate and the breakfast is grand.
Because of the staff, accommodations, and the service, I give this hotel a big 5 stars.

Room Tip: I always take the top floor, not near an elevator nor ice an machine, which insures no one above wal...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sergeant1642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Cruz,California, United States
1 review
5 of 5 bubbles Reviewed 16 June 2014

Room was great, staff polite and efficient, only used breakfast, omelets cooked to order. A perfect room, spacious, clean, quiet !!! Second trip, would not stay anywhere else in San Diego !!!!! Resturants close by, easy access to freeway. It was nice to have wine and nibbles and unwind before dinner, had cozy areas to visit with family......recommend Garden Hilton highly !

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 11 June 2014

I stayed at the Hilton Garden in for a wedding attended. There were about 20 of us at the hotel for several days. The hotel was nice and clean and the bed was extremely comfortable. The breakfast was good, free internet, the coffee was good and the price was extremely reasonable. It was nice that there were a couple of other restaurants in walking distance as well as a grocery store and gas stations.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 615traceys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Diego/Rancho Bernardo

Property: Hilton Garden Inn San Diego/Rancho Bernardo
Address: 17240 Bernardo Center Drive, San Diego, CA 92128
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Best Value Hotel in San Diego
#64 Family Hotel in San Diego
#74 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn San Diego/Rancho Bernardo 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Hilton Garden Inn San Diego/Rancho Bernardo Hotel San Diego
Hilton San Diego
San Diego Hilton Garden Inn

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