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“A Welcoming Experience!” 5 of 5 bubbles
Review of Hilton Garden Inn San Diego/Rancho Bernardo

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Hilton Garden Inn San Diego/Rancho Bernardo
Ranked #50 of 279 Hotels in San Diego
Certificate of Excellence
West Palm Beach, Florida
Level Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“A Welcoming Experience!”
5 of 5 bubbles Reviewed 26 July 2014 via mobile

We arrived on a late Sunday evening (approx. 11:45 PM). Welcoming us at the front desk was Ann. He looked up our reservation which was not the same as our booked, online reservation. Ann immediately started to look at other appropriate rooms for our family. He found some rooms, sent a night workman to the rooms to be sure they were cleaned then checked us in. We were given the large suite upon our arrival and our next three days were booked into the junior suite. The large suite was OK. We thought the A/C ran a little too loudly yet the beds and amenities we really good. We thought the junior suite was a lot better; much quieter A/C with all the great comforts of a Hilton. We took advantage of their breakfast. Attentive employees all around this hotel.

Stayed July 2014, travelled with family
Helpful?
2 Thank Roberta G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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590 reviews from our community

Traveller rating
    328
    171
    60
    18
    13
See reviews for
209
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194
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Palm Harbor, FL
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

Two of us stayed here for one week visiting family. The hotel was clean, the room stocked with mini fridge, coffee maker, and microwave. The hotel was convenient to grocery and drug stores. My only complaint would be the room doors closing are so loud we were awakened by neighbors going in and out during the night. Other than that, very quiet.

Room Tip: Select top floor so no one is walking over you.
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank karen f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

we went to this hotel with my boyfriend and his daughter we had a great time at the pool the bar staff was very helpful. would definitely come back to this location. Beds were soft and clean showers were spacious

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank hellcat81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anacortes, Washington
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

We've stayed here 3 or 4 times but only twice in the last year. The bed is great. The rooms are large. It's quiet. The business lounge for computing needs is nice. The front desk sells goodies when you need a snack and the ice cream bars are great. I enjoy the ambience of the lobby and when my husband needed dark and quiet to go to bed earlier than me, I enjoyed reading there. The chairs are great and very comfortable.We haven't used the pool. The underground parking garage is adequate as is the outdoor parking.
The down side: ask for a room that is closer to the elevators than the rooms that are farther away; believe me, they're quite a distance but if you want a long walk, you'll get one. The wine at the bar, all 5 choices, is the WORST-tasting vino we have ever tasted. I can't say much for the food either. We didn't eat a full meal but we weren't impressed with the appetizers. We did enjoy sitting outside of the bar in the evenings, though. It was peaceful and the sunsets and weather were great. We were there in September 2013 and in January 2014.

Room Tip: Get a room that is closer to the elevators because the rooms farther away are REALLY farther away. T...
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  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nancy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san Diego, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 21 July 2014

Very Nice hotel. Quiet and comfortable. I brought my wife with me on this trip and she liked it too. Helpful staff. Clean room. I would definitely stay here again. Free parking is nice perk, too. We did not eat at the restaurant, but I did go to the bar. Very helpful staff. I am always looking for a clean quiet hotel. This one is a good hotel!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gerald T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Providence, Rhode Island
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

The staff at this property is awesome!!!! Always looking to make sure that your needs are met or exceeded. Clean quiet facility. Breakfast is terrific with a fresh counter to make you anything you want, eggs, pancakes waffles etc. The servers are extremely friendly and very attentive.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank kevinjm2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Billings, United States
1 review
5 of 5 bubbles Reviewed 7 July 2014

Wonderful front desk assistance; excellent restaurant staff and wonderful cooks!; comfortable pool and hot tub; extremely clean; very nice housekeeping staff; respectful; elevators and plenty of parking; close to 2 different malls in either direction (3 miles tops!); air conditioned; comfortable; quiet; and worth every penny!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rae H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joseph c, General Manager at Hilton Garden Inn San Diego/Rancho Bernardo, responded to this review, 20 August 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We greatly appreciate your honest input and we will be eager to provide any assistance needed to make your next stay as comfortable as possible. We know that you have many other lodging choices available when you travel to San Diego and we appreciate that you chose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Diego/Rancho Bernardo

Property: Hilton Garden Inn San Diego/Rancho Bernardo
Address: 17240 Bernardo Center Drive, San Diego, CA 92128
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#24 Best Value Hotel in San Diego
#64 Family Hotel in San Diego
#74 Business Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn San Diego/Rancho Bernardo 3*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travel Republic (UK), Hilton Hotels Direct, Odigeo, Agoda, Hotel.de, HotelsClick, HRS and Ebookers so you can book your Hilton Garden Inn San Diego/Rancho Bernardo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn San Diego/Rancho Bernardo Hotel San Diego
Hilton San Diego
San Diego Hilton Garden Inn

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