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“A big disappointment”
1 of 5 bubbles Review of Tower23 Hotel

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Tower23 Hotel
Ranked #6 of 279 Hotels in San Diego
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A big disappointment”
Reviewed 16 October 2013

We had a reservation to stay here earlier this week but canceled after arriving at the hotel. The website is completely misleading - this hotel is merely a glorified motel for the price of of a luxury hotel. We had a reservation for an ocean view room for $350/night, however, the location in Pacific Beach (regardless of being on the beach) and the quality of the hotel and the everything else really only justifies a $150-$200/night motel. Pacific Beach may be just down the beach from La Jolla but it is worlds away. Pacific Beach is a rather run down old beach town and it does not get nicer as you get near the hotel. Tower 23 is in the parking lot of a Brandy Melville and Urban Outfitters stores. We have stayed in many luxury modern hotels and Tower 23 is a cheap imitation of them. Even though we were turned off buy the area and the low quality of the motel we decided to check in and just stay the night. However, after we checked in, we continued to be disappointed - music poured into our ocean front room from the restaurant downstairs (2 floors below). The rooms were basic and not luxurious at all. Even after moving into another ocean front room (that was supposedly an upgrade), we stepped out onto our balcony and were disappointed again. The music and noise from below continued, but this time, if we looked left or right from our balcony, you saw piles of trash and other equipment from the hotel or other nearby businesses. You could only look straight ahead in order to have a nice view. In sum, this hotel does not meet expectations. If we had been paying $200 or below a night, we would have sucked it up and stayed the night, but at $350 a night, it was such a HUGE DISAPPOINTMENT that we chose to pay a cancellation fee in order to not have to stay at the hotel. We ended up at another hotel that night that met all our expectations. Do not stay here is you expect a nice quality hotel in a nice area.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Rooms
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Helpful?
12 Thank Cohentucket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T23Manager, Manager at Tower23 Hotel, responded to this review, 23 October 2013
Thank you for taking the time to review your stay. We are in the quintessential So-Cal beach town of Pacific Beach. While different form neighboring La Jolla, PB offers visitors a vibrant boardwalk, beach-chic shopping and iconic Crystal Pier. Recently listed in Conde Nast's annual Top 25 Hotels in Southern California, Tower23 features sweeping ocean views, minimalist design and luxury appointments.

I am truly sorry you were disappointed in your stay. I hope you found a hotel that better suited your needs and enjoyed your travels to San Diego.
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861 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (229)
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English first
Wheaton, Illinois, United States
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 October 2013

This hotel is nicely located if you want to be right on the water (Pacific Beach), close to a scenic pier for fishing and right on the boardwalk to people watching. Walked just steps out of our hotel to get a morning walk on the beach. The food in the restaurant was very good and the bar/restaurant was extremely vibrant at night when it was filled with people in their 20's and 30's. They advertise their great beds, and our bed was good. We had a partial ocean view from our balcony, which meant we had to angle our chairs a bit to look at it. Great 2nd floor terrace with plenty of seating for about 20 people - all facing the ocean-and there's bar service for the terrace.
Only strange thing to me was that the sliding frosted door to the bathroom did not actually cover the door opening, so there's about a one-inch gap allowing for less privacy than some people might want.

Room Tip: Would not have wanted to get a room right on the second floor terrace because the terrace was often...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 October 2013

Tower 23 is the perfect place to stay in Pacific Beach. We enjoyed the restaurant and bar and of course the open fire pit on the terrace from where we watched the sun set every evening. The rooms were very modern and clean. Surf lessons and delicious fish tacos within walking distance. Can't wait to go back!

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Tpe74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 October 2013 via mobile

My wife and I stayed at Tower 23 a couple weeks ago and had a wonderful time. The hotel was in the middle of where we wanted to be and the access to the ocean and the boardwalk was super.

Room was clean, comfortable and reasonable. We brought our bikes with us, but they have bikes at the hotel that are complimentary of you are staying there.

Only thing I would say was that the hot water took a little bit to get to the 3rd floor, but once it did, it was fine.

Nice staff. very modern feel.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank jfpphoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 September 2013

We stayed there for 2 nights and best 2 nights of my trip by far. Definitely, didn't want to leave. Very friendly staff. Great, spacious and modern room with an amazing view of the ocean - we had a Sky Pad. The restaurant downstairs JRDN had amazing food and service. Loved our stay and wouldn't hesitate to come back.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Lana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
1 review
Reviewed 28 September 2013

All I have to say is WOW!!! The concierge Jackie was great!! She literally saved mine and my families whole vacation. When we first met Jackie we were asking for referrals for restaurants and sites to see. Well needless to say we seen all of the sites but first after losing my backpack with all types of cash and valuables in it. We got back to our hotel and were heading to our room Jackie noticed I was upset and she came right up to me and was interested in helping me any way. Well I explained how I had lost my back pack and she told me she would continue to search for it until she found it. I thought she was just being nice but then she picked up her cell phone and called every restaurant and site we had visited and most were just looking in their managers office and not really helping. So then Jackie called some of her friends that she knew in the area and had them actually go searching. After about 2 hours one of her friends had found the back pack under a table in the restaurant we had been eating at. Needless to say everything was still there even the large amount of cash I had inside!! I must say if you are looking for a concierge that will not only give you great places to eat and see, along with personal support when you are in need! Look no further!! This girl is the best!!! Thank you Tower 23 for having such a wonderful person at your establishment!!!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arizona
Level Contributor
38 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 21 September 2013 via mobile

We stayed at Tower 23 for a week as an easy get away from the summer heat of AZ. Location is fantastic - right on the boardwalk and close to a lot of bars and restaurants. We brought our bikes but they have bikes available for the guests (not sure if they share that info as it would have been nice to know that we didn't have to lug our bikes 300+ miles!) nice restaurant, comfortable rooms. No resort fee, which is always nice.

Stayed September 2013, travelled as a couple
Helpful?
1 Thank UtahSarahcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
T23Manager, Guest Relations Manager at Tower23 Hotel, responded to this review, 24 September 2013
Thank you UtahSarahcat for taking the time to write a review. I as well love the convenience of being able to bike or walk to almost anything you could need in the area. We just started our bike rental program this summer and we will definitely be sure to make this more known to future guests. Hopefully you are able to come back and make use of our beach cruisers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tower23 Hotel

Property: Tower23 Hotel
Address: 4551 Ocean Boulevard, Between Felspar St. & Garnet Ave., San Diego, CA 92113-1937
Region: United States > California > San Diego > Pacific Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 On the Beach Hotel in San Diego
#4 Luxury Hotel in San Diego
#13 Romantic Hotel in San Diego
#30 Family Hotel in San Diego
#40 Business Hotel in San Diego
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Tower23 Hotel 4*
Number of rooms: 44
Official Description (provided by the hotel):
Enjoy an Endless Summer at TOWER23 Hotel Beachside and Ocean View Accommodations. Each room features a private balcony, flat screen TV and complimentary Wi-Fi, award-winning JRDN Restaurant offering Contemporary Surf + Turf, luxurious sun deck with fire pit and sweeping ocean views. ... more   less 
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Also Known As:
Tower23 Hotel San Diego
Tower23 San Diego

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