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“Great Experience! :)”

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Hard Rock Hotel San Diego
Ranked #32 of 286 Hotels in San Diego
Certificate of Excellence
Reviewed 6 May 2014

I just returned from two fantastic nights at the Hard Rock Hotel San Diego. Perfectly situated for shopping and restaurant experiences and our room was certainly rock star! We were there Thursday for one night and returned Sunday (after a conference) for another night. We had booked a beautiful suite for the first night as a treat. It gave us free internet, VIP access to everything and a $75 food credit at Nobu -- a most incredible sushi restaurant. We checked in very easily and the bellman helped us to our room. We were in room 1246 and it is a superb suite with a balcony. Dinner reservations at Nobu had been confirmed one month earlier by the concierge and we arrived on time. We ordered 7 or 8 different dishes and two incredible bottles of wine. Superb. Expensive....depends on your budget. Great service from the beginning to the end. Another note on the hotel...I was concerned it was going to be ROCK STAR LOUD and over the top in the design...but, I was wrong. There's great background music and the designs are edgy while still being subdued and sublime. And, lastly...when we checked back in on Sunday we had booked a less expensive room. Guess what? They upgraded us to a suite. Hard Rock rocks! :)

Room Tip: 1246 is an excellent suite with an excellent view. We also stayed in 746....it's a great view. B...
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  • Stayed: May 2014, travelled with friends
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Thank KeithMayPV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this reviewResponded 13 May 2014

Hi KeithMayPV, we love to hear that you booked our Sleep With the Fishes package and you loved your experience at Nobu. Thank you so much for sharing your feedback about our lux accommodations and customer service. We're thrilled that you loved both of the suites you stayed in, and we hope to see you again soon.

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3,430 - 3,436 of 5,432 reviews

Reviewed 6 May 2014

This is a great hotel if you're young and looking for a Vegas-like experience in San Diego. My husband and I recently stayed for a San Diego stay-cation... and it was not what I was hoping for.

Room - The biggest downfall of our stay is that our toilet wasn't working. We spent good money to stay in a room where the toilet didn't work. When we let the hotel know, they said they would fix it - which they did, but it was only a temporary fix. So we ended up checking out of the hotel first thing in the morning. When we told the front desk, they just said "sorry". No offer of a discount, or a refund, or a credit to their restaurants. I think they could have done better - the toilet not working is the only reason we left when we did.

Pool - The pool is about the size of an ice cube tray, and it's dirty. It's a great pool to party and see beautiful people - not a great pool if you're looking to lounge and relax. Also, they use cushioned furniture at the pool and the pool bar. Who knows what those cushions have soaked up over the years. Gross.

Overall - Great location. Good place to party. Bad place if you ever want to go to the bathroom.

  • Stayed: May 2014, travelled as a couple
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Thank jesssince83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this reviewResponded 7 May 2014

jesssince83, we are sorry that you did not have an excellent visit and one of our managers would like to follow up with you. Can you please email us at customerservice(at)hardrockhotelsd(dot)com so we can learn more about your experience?

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Reviewed 5 May 2014

The staff was very friendly. The location was superb because it is convinently located across the street from the convention center and the padres stadium! The local restaurants were very good as well.

Room Tip: The rooms were very well kept.
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  • Stayed: April 2014, travelled on business
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Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this reviewResponded 13 May 2014

Nancy, it sounds like you had an amazing time and we're glad you enjoyed our superb location, dining options, and friendly staff. Thank you for your review!

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Reviewed 5 May 2014

Every year we head to San Diego for a corporate event. We continue to stay at the Hard Rock instead of the host property because the staff is helpful, outgoing, energetic and there to help. The atmosphere is fun, but not noisy in the rooms so when you are ready to wind down, you are not kept awake by the continuous parties like many other hotels. The rooms are clean, kept up nicely and overall a great place to stay for business or pleasure

  • Stayed: May 2014, travelled on business
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Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this reviewResponded 13 May 2014

Thank you for being a loyal guest, Kelly! It's great to hear that you love our excellent customer service, vibe, and accommodations so much that you stay with us every time you're in town for a corporate event. We look forward to sharing your review with our team!

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Reviewed 5 May 2014

I was in San Diego for a group trip and we had a group of 11. The Hard Rock made it easy for the group to book and check in separately and made sure we were on the same floor. Moreover, they were super accommodating and made sure we had everything we needed. We had really excellent service from Jerissa at the Front Desk and Antonio from the Bell Staff. We wanted to pass on that Jerissa and Antonio went out of their way to make sure we were dialed in for a great weekend. They deserve credit from their supervisors.

From a more material perspective: the hotel's location is outstanding for anyone looking for a Padres game weekend or easy access to the Gaslamp District and all of downtown. Given the quality of the accommodations and location, I felt that the rates were very fair and that the hotel delivered on the prices as a good value. The hotel is definitely aligned for a more adult environment that is probably perfectly fine for kids but not ideal for kids either.

I was really impressed overall, but most especially by the service and staff we interacted with. I will definitely visit again.

Room Tip: The corner junior suites are amazing.
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  • Stayed: May 2014, travelled with friends
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Thank Lucas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this reviewResponded 13 May 2014

Thank you for your excellent review, Lucas! We're thrilled that you were so impressed with our customer service, and we look forward to sharing your feedback with Jerissa, Antonio, and their supervisors. We really appreciate your rockin' feedback, and we're happy to hear that you'll be visiting us again in the future.

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Reviewed 5 May 2014

If you are looking for a great place to stay in the center of great food, music and fun the Hard Rock Hotel never disappoints. The property has a great breakfast joint (Mary Jane's) the finest sushi (Nobu) and great pool/bar area (Float) and a rocking club (277).

I have stayed at several hotels in the area and now just alway try to get into the Hard Rock.


Room Tip: Enjoy the room... have them bring up an electric guitar to play!
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  • Stayed: April 2014, travelled on business
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1  Thank JerryS314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this reviewResponded 12 May 2014

What an awesome review, JerryS314! We're so glad you had an excellent time, and that you loved our dining and nightlife options as well as our unique amenities. We love how you mentioned our rockin' picks. program in your Room Tip, and we look forward to seeing you when you visit San Diego again!

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A TripAdvisor Member
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Reviewed 4 May 2014

Business trip to the Hard Rock Hotel - sounds shady, I know. Turns out, both the conference room and the hotel room (suite) were great. During the day, we had more snacks and drinks than we could consume while me met and the conference room worked well for us. The attendants were great and stopped in several times during our meetings. As for our rooms, we were able to stay in the suites which were super clean and modern. They weren't the nicest rooms I've ever stayed in, but for the price it was a good value and the rooms were true to the Hard Rock theme. I really enjoyed the trip and was very happy with the progress we made during our meetings. Of course, the location is right at the southern end of the Gas Lamp District, so there were plenty of great choices for dinner and drinks (always great on a business trip). Feel good about booking here - it worked well for my group.

  • Stayed: May 2014, travelled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this reviewResponded 12 May 2014

We really enjoyed reading your review and we can't wait to share it with our events team! We're thrilled that you had an excellent meeting experience and that our hotel was the perfect fit for your group. Thank you for taking the time to share your fantastic feedback, and we hope to see you again soon!

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Additional Information about Hard Rock Hotel San Diego

Address: 207 5th Avenue, San Diego, CA 92101-6908
Phone Number:
Region: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in San Diego
#12 Luxury Hotel in San Diego
#16 Business Hotel in San Diego
#25 Romantic Hotel in San Diego
Price Range: £143 - £306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel San Diego 4*
Number of rooms: 420
Official Description (provided by the hotel):
Hard Rock San Diego Hotel Downtown is where VIP service meets urban-chic design with world-class dining and ultra-hip nightlife for an unforgettable experience that rocks. ... more   less 
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Also Known As:
Hard Rock San Diego
San Diego Hard Rock

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