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“Over All beautiful”

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Hard Rock Hotel San Diego
Ranked #36 of 279 Hotels in San Diego
Certificate of Excellence
Las Vegas, Nevada
1 review
“Over All beautiful”
4 of 5 bubbles Reviewed 7 May 2014

The Room Was Beautiful bUT The Service At The Bars ( The Pool AnD 207) Were Less Than Amazing. I Felt I Didn't Get Decent Service. Just A Heads up.ThE Business Men Were Being Taken Care Maybe It Was Because I'm A Young Lady That They Felt They Wouldn't Get A Good tip.

  • Stayed May 2014
    • Cleanliness
Helpful?
Thank happytotravel89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, 13 May 2014
happytotravel89, we are happy to hear that you loved your room and thought our hotel was beautiful. However, we are sorry that you didn't have an excellent experience at our bars. We're reviewing your feedback with our team so we can improve future stays.
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4,897 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,075)
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Munich, Germany
1 review
3 of 5 bubbles Reviewed 7 May 2014

Our stay at the Hard Rock Hotel was fairly enjoyable, although accompanied with both positive and negative aspects.

We enjoyed the over-style of the hotel, the proximity to the IHRSA trade fair, the outdoor terrace and the swimming pool. The overall cleanliness could have been much better, but considering that Hard Rock seems to be more of a party hotel (based on our experience from Thursday to Saturday evening) the cleaning service most likely has their hands full.

The breakfast choices were adequate, although a bit pricy and a bit too “fulfilling” compared to European standards. Perhaps a standard continental breakfast would be a future option for Hard Rock? For international guests definitely a future plus.

Several amenities were indeed fascinating, including the possibility of playing a guitar in our room. Technically speaking a highlight indeed, but considering the volume and noise factor not necessarily suitable for all guests. (Some may want a bit of rest & relaxation in comparison to others.)
Splitting the floors into party and non-party might be a suitable suggestion for the future, although Hard Rock will most likely stay with the “hard rock” standard.

All in all we enjoyed our stay, but will most likely book another hotel upon our future return.




  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas A. A. A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, 13 May 2014
We really appreciate your helpful feedback, Thomas A. A. A. We'll share your ideas with our team to see how we can improve future visits. Also, we're glad that our unique amenities interested you, and what's great about our picks. program is that the Fender guitars are delivered with a small floor amp and headphones so noise isn't an issue.
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Puerto Vallarta, Mexico
Level Contributor
119 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

I just returned from two fantastic nights at the Hard Rock Hotel San Diego. Perfectly situated for shopping and restaurant experiences and our room was certainly rock star! We were there Thursday for one night and returned Sunday (after a conference) for another night. We had booked a beautiful suite for the first night as a treat. It gave us free internet, VIP access to everything and a $75 food credit at Nobu -- a most incredible sushi restaurant. We checked in very easily and the bellman helped us to our room. We were in room 1246 and it is a superb suite with a balcony. Dinner reservations at Nobu had been confirmed one month earlier by the concierge and we arrived on time. We ordered 7 or 8 different dishes and two incredible bottles of wine. Superb. Expensive....depends on your budget. Great service from the beginning to the end. Another note on the hotel...I was concerned it was going to be ROCK STAR LOUD and over the top in the design...but, I was wrong. There's great background music and the designs are edgy while still being subdued and sublime. And, lastly...when we checked back in on Sunday we had booked a less expensive room. Guess what? They upgraded us to a suite. Hard Rock rocks! :)

Room Tip: 1246 is an excellent suite with an excellent view. We also stayed in 746....it's a great view. B...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KeithMayPV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, 13 May 2014
Hi KeithMayPV, we love to hear that you booked our Sleep With the Fishes package and you loved your experience at Nobu. Thank you so much for sharing your feedback about our lux accommodations and customer service. We're thrilled that you loved both of the suites you stayed in, and we hope to see you again soon.
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San Diego, California
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 6 May 2014

This is a great hotel if you're young and looking for a Vegas-like experience in San Diego. My husband and I recently stayed for a San Diego stay-cation... and it was not what I was hoping for.

Room - The biggest downfall of our stay is that our toilet wasn't working. We spent good money to stay in a room where the toilet didn't work. When we let the hotel know, they said they would fix it - which they did, but it was only a temporary fix. So we ended up checking out of the hotel first thing in the morning. When we told the front desk, they just said "sorry". No offer of a discount, or a refund, or a credit to their restaurants. I think they could have done better - the toilet not working is the only reason we left when we did.

Pool - The pool is about the size of an ice cube tray, and it's dirty. It's a great pool to party and see beautiful people - not a great pool if you're looking to lounge and relax. Also, they use cushioned furniture at the pool and the pool bar. Who knows what those cushions have soaked up over the years. Gross.

Overall - Great location. Good place to party. Bad place if you ever want to go to the bathroom.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jesssince83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, 7 May 2014
jesssince83, we are sorry that you did not have an excellent visit and one of our managers would like to follow up with you. Can you please email us at customerservice(at)hardrockhotelsd(dot)com so we can learn more about your experience?
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Duarte, California
1 review
5 of 5 bubbles Reviewed 5 May 2014

The staff was very friendly. The location was superb because it is convinently located across the street from the convention center and the padres stadium! The local restaurants were very good as well.

Room Tip: The rooms were very well kept.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, 13 May 2014
Nancy, it sounds like you had an amazing time and we're glad you enjoyed our superb location, dining options, and friendly staff. Thank you for your review!
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Las Vegas, Nevada
2 reviews
5 of 5 bubbles Reviewed 5 May 2014

Every year we head to San Diego for a corporate event. We continue to stay at the Hard Rock instead of the host property because the staff is helpful, outgoing, energetic and there to help. The atmosphere is fun, but not noisy in the rooms so when you are ready to wind down, you are not kept awake by the continuous parties like many other hotels. The rooms are clean, kept up nicely and overall a great place to stay for business or pleasure

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, 13 May 2014
Thank you for being a loyal guest, Kelly! It's great to hear that you love our excellent customer service, vibe, and accommodations so much that you stay with us every time you're in town for a corporate event. We look forward to sharing your review with our team!
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Petaluma, California
1 review
5 of 5 bubbles Reviewed 5 May 2014

I was in San Diego for a group trip and we had a group of 11. The Hard Rock made it easy for the group to book and check in separately and made sure we were on the same floor. Moreover, they were super accommodating and made sure we had everything we needed. We had really excellent service from Jerissa at the Front Desk and Antonio from the Bell Staff. We wanted to pass on that Jerissa and Antonio went out of their way to make sure we were dialed in for a great weekend. They deserve credit from their supervisors.

From a more material perspective: the hotel's location is outstanding for anyone looking for a Padres game weekend or easy access to the Gaslamp District and all of downtown. Given the quality of the accommodations and location, I felt that the rates were very fair and that the hotel delivered on the prices as a good value. The hotel is definitely aligned for a more adult environment that is probably perfectly fine for kids but not ideal for kids either.

I was really impressed overall, but most especially by the service and staff we interacted with. I will definitely visit again.

Room Tip: The corner junior suites are amazing.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matt D, Manager at Hard Rock Hotel San Diego, responded to this review, 13 May 2014
Thank you for your excellent review, Lucas! We're thrilled that you were so impressed with our customer service, and we look forward to sharing your feedback with Jerissa, Antonio, and their supervisors. We really appreciate your rockin' feedback, and we're happy to hear that you'll be visiting us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel San Diego

Property: Hard Rock Hotel San Diego
Address: 207 5th Avenue, San Diego, CA 92101-6908
Phone Number:
Region: United States > California > San Diego > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in San Diego
#13 Luxury Hotel in San Diego
#16 Business Hotel in San Diego
#25 Romantic Hotel in San Diego
#58 Family Hotel in San Diego
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hard Rock Hotel San Diego 4*
Number of rooms: 420
Official Description (provided by the hotel):
Hard Rock San Diego Hotel Downtown is where VIP service meets urban-chic design with world-class dining and ultra-hip nightlife for an unforgettable experience that rocks. ... more   less 
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Also Known As:
Hard Rock San Diego
San Diego Hard Rock

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