Worst hostel we have ever stayed in!
I don't really have anything good to say about the hostel itself apart from the location couldn't have been better...
On to what was wrong...
When we arrived there was confusion over whether or not our room had been made ready for us- even the cleaning lady didn't know!
We stayed in a double room- huge bed but that was all that was good. Our room faced on to a car park and was in a cove surrounded by the fans from the kitchen etc which made our stay incredibly noisy! The fridge was also really noisy! The plug sockets were quite worrying as they were not secured to the wall properly and the positioning of them meant that the TV plug and our phone chargers sometimes did not work or would fall out!
Dust and dirt- underneath the bed looked like it hadn't been hoovered for years, absolutely disgusting, the fridge top was dirty, the extra fan on top of the fridge (because there's no aircon) was also covered in dirt, we didn't dare turn it on incase the dust went everywhere. We had someone else's glass of water left in our fridge throughout the duration of our stay and the room was not hoovered once whilst we were there. We had a small square mirror in a really awkward position on the wall with a crack right down the middle of it- you'd think they would replace something like that!
The shared bathrooms and toilets were reasonably clean most of the time but we occasionally had to wait up to 30 mins for a free shower- definitely not enough bathrooms in comparison to how many guests are on each floor! I have stayed in 3 other hostels/hotels with shared bathrooms and this is the only place where I have had to wait!
The common room and kitchen weren't places we spent much time mainly due to the fact that we felt really uncomfortable in this hostel and would rather go out and spend money to eat in a nicer atmosphere. The staff never once greeted us or asked about our stay, the popular topics of conversation in the common areas were sex, alcohol and drugs - we could hear the conversations very easily from our room!
The free wifi was also incredibly temperamental, for about 4 days there was no wifi what so ever and all the girl at reception could say was 'yeh we're looking into it'...
On leaving the hostel we were required to undress the bed and take all linen to reception because clearly that's too much hard work for the cleaners. We never got a 'thank you for staying with us' or 'safe onward journey' .. Absolutely appalling customer service, just told to leave our keys on the desk if the guy wasn't back by the time our cab came. We appreciated the fact that this was a bit more of a partying hostel but felt that the staff needed to realise they were still needing to provide some level of service and professionalism rather than thinking they were holiday reps from the Magaluf Weekender!
To be honest the only way we were able to stay at the hostel as long as we did was the fact that we spent all of our days in San Diego out and exploring as it was in a fantastic location and we secured a really cheap price months in advance! (Still not worth what we paid though).
All in all I would never stay here again! I've heard there are a couple of much nicer hostels a few blocks away that offer much better service and clean rooms!
- Official Description (provided by the hotel):
- Book now & use rate code 10SUN to save 10%! Come for the party! Stay because it feels like home. Lucky D's is a top SD hostel, & it's a guaranteed good time. When is the last time somebody promised you that? Lucky D's is fun, comfortable, clean & safe. It has an amazing atmosphere & a perfect location. Lucky D's has a wonderful team on staff. They are knowledgeable, helpful and will make sure you have a good time. San Diego is a fantastic city & Lucky D's is in the middle of the action. There are fun things to do every day, a party every night. We are conveniently located just steps away from the Gaslamp District, home of San Diego's hottest nightlife, restaurants, bars & shops. It's close to all of the city's attractions and the best beaches are a quick bus ride away. With Lucky D's, you'll have so many new friends you won't know what to do with them all. Why are you still reading this? Go make a reservation already. Lucky D's in San Diego has it all & we're waiting to welcome you! ... more less
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- Also Known As:
- Lucky d`s Hotel San Diego