Ever since I tried residence inn I have always stayed in it and even recommend to friends. It has a home away from home feel.
Theresa on our first day is very welcoming, helped us check in early, which is a big thing traveling form 8 hours from SFO. The room is also perfect being close to the pool, the children loves it.
Every morning Theresa will greet us consistently asking if we are having a comfortable stay.
Del, during the afternoon is also very helpful, a good resource person with where to go for things.
Coming back from a hectic day, Del will make you feel you are already home.
Breakfast is likewise something the children is looking forward to. Vilma and the other gentleman is making sure the food is refilled, making the area clean and welcoming to eat breakfast in.
NOW WHY AN ALMOST PERFECT STAY?
Our last night was a disappointment.
We came back to the hotel around 9. Janice from the front desk called us asking us to keep it down because a guest was complaining about the "noise" we were making. FYI WE JUST CAME BACK
I checked in with 4 kids, one of them has special needs. I told her that i will take care of it.
Janice called us again past 1030, telling us to keep the noise down AGAIN. the children were already sleeping, my son who is autistic i already "drugged" for the sake of that hotel guest, the adults on the other hand we were waking tiptoe-ing not to disturb that special guest.
The most disappointing part is she just assumed that it was us!
Come on, during those hours I can still hear somebody else banging something, dog barking when you walk around the vicinity.
Is she picking on us because we are not white? English not our first language? Or is it because I have a child who is different?
She made me feel we were discriminated!
If she assumes a position in the front desk, she should be sensitive to not only one of the hotel guest but to everybody who is check-in. We stayed here for 5 nights.
That second call if it didn't happen could have made this stay an excellent one.
What she should have done is she should have investigated who was making those"noises" and not assume that it was us.
So for the big bosses in Residence Inn you should probably review your employee's behaviors.
The staff represents the hotel's reputation.
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- Also Known As:
- Residence Inn San Diego Rancho Bernardo / Carmel Mountain Ranch Hotel San Diego
- San Diego Residence Inn