Stayed at bay club for 5 days and had a terrible experience with the security at the hotel. There was a party in the next room and the music was very loud. When I called reception to complain they sent the security man to break the party up. This was at 11pm. Twenty minutes later the music started again and when I called reception they told me that everyone had vacated the room. I told them that they had to come up again as there sounded as if there were 40 people in the room. He did come up and there were that many people in the room. They also tried to come through the conecting door into our room which made us very frightened. When I opened my door to tell the security man that they tried to get through to us he yelled at me to get back into my room or I would be in trouble. I think he was embarressed that he had not dealt with the problem. Half an hour later it all stared again as they were sneaking in from other entrances and they still had the key. That was the last straw, I called reception and asked for the police to be called which they did and when they arrived to get the remainder out they asked why they had not been called before. It took till 3am to fix the problem. The reason I am writting this long review is that they have to fix their security as 40 people could gain access to a hotel room without the front desk aware of what was going on. I have to say that Timothy Brogan front desk manager was very good as he moved us to another room and gave us a dinner on the house and deducted the fee for that night. He said the general manager would be in touch to discuss what had happened but he did not. I hope the Bay club marina will learn from this and step up their security. Otherwise it is a lovely location and hopefully no one else will have to go through what we endured for over 4 hours.
- Official Description (provided by the hotel):
- Greetings from San Diego and beautiful Shelter Island, home of San Diego's best-kept secret, Bay Club Hotel & Marina! Our scenic waterfront location in Point Loma is conveniently close to San Diego International Airport, the Gaslamp Quarter, Sea World, the world-famous San Diego Zoo, Balboa Park, the Convention Center and local beaches. We are honored to have been inducted into TripAdvisor's Hall of Fame, having been awarded their coveted Certificate of Excellence each year from 2011 through 2017. As our guest, you'll be delighted with our waterfront location, nautical decor, beautiful restaurant and lounge, and our friendly and devoted staff. The Bay Club Hotel & Marina is the only hotel on Shelter Island offering a secure underground parking garage with convenient parking for a nominal nightly fee. Also, we do NOT charge resort fees. Each of our 105 guest rooms and suites are non-smoking and offer breathtaking views of San Diego Bay or our private marina and picturesque Point Loma. You'll enjoy our 42-inch HDTV's and free HBO and Disney channels. Our guests enjoy complimentary Wi-Fi; complimentary weekday USA Today newspapers; complimentary morning coffee in the lobby; and airport, Amtrak and cruise ship shuttle for a nominal fee. Be sure to check out our gift shop offering travel necessities, snacks, drinks and a wide range of souvenirs. Take a dip in our heated outdoor pool and hot tub, both with a fantastic marina view. Relax and unwind in our newly renovated restaurant, The Quarterdeck, with its fresh modern decor and a unique nautical theme along with great prices! Come join us for breakfast, a business or casual lunch, Happy Hour Monday through Friday, or a delicious dinner. Enjoy a cold beer or glass of wine from our large selection of craft beers or our delectable wine list. Patio and outside dining are also available with panoramic views of San Diego Bay and the Point Loma hillside. Be sure to ask about our dinner package, which includes dinner for 2 in The Quarterdeck restaurant and a bay or marina view room along with complimentary parking. Or, try our Shelter Island Escape package and you'll enjoy two welcome drinks and appetizer along with breakfast for two. We look forward to welcoming you! ... more less
- Reservation Options:
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- Also Known As:
- Bay Club Hotel And Marina
- Bay Hotel Marina
- Bay Hotel San Diego
- Bay Club Hotel Marina