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“Helpful staff, good location, but tired hotel.”

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Holiday Inn Express San Diego Downtown
Ranked #124 of 278 Hotels in San Diego
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Helpful staff, good location, but tired hotel.”
Reviewed 25 July 2014

This hotel is located a few blocks up from the Gas Light Quarter and is easily accessible by car. The carpark links straight into the hotel by elevator.

The hotel has an outdoor pool, small bar, free use of desktop computers in the lobby and wifi throughout the hotel. I only used the dining room for breakfast, which was great for a 'grab and go' selection of food.

The staff were very friendly, helpful and knowledgeable about the local area.

The only let down is the tired appearance of the hotel, it is probably due a renovation, but is perfectly adequate for a short stay. I'd recommend it for the proximity to town.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Jetmac84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego Downtown, responded to this review, 10 August 2014
Dear Jetmac84,

Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the condition of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
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English first
Toronto, Canada
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2014

Stayed for a family vacation and we're familiar with the Holiday Inn Express brand. The hotel was fine and clean. The location is walking distance to the Gas Lamp Quarter which is nice. All the HIE breakfasts offerings are the same. I find that if I avoid the scrambled eggs and sausage then I'm fine. The staff was very friendly.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Bill N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sdrodeway, General Manager at Holiday Inn Express San Diego Downtown, responded to this review, 10 September 2014
Dear "Bill N", Thank you for taking the time to respond with a Trip Advisor survey about your recent stay at the Holiday Inn Express Downtown San Diego. We are so glad you enjoyed our quaint, historic hotel--we certainly value your loyalty and patronage as an IHG Rewards member too! My Management Team and I will continue to work hard and strive for our guest’s ultimate satisfaction. We hope to be able to host you again should your travels bring you to beautiful San Diego again in the future. Our Complimentary Happy Hour is Sun-Thurs 5:00 - 6:30 p.m. for all guests as a little "Thank You" for staying with us. Keep an eye out for huge hotel upgrades as we renovate the property over the next 12 months to make it “simply gorgeous”! Best Regards, BMB, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington State
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2014

We stayed here for 5 nights over the 4th of July. It was nice enough for our needs even though it is a bit outdated. The lobby area is very nice and modernized. It is within walking distance of many restaurants. The staff is very friendly. I don't know why some people complain about the breakfast. We found the quality and variety most satisfying. The parking charge was understandable as it is in the downtown area of a major city! We would definitely stay here again.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank bcck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sdrodeway, General Manager at Holiday Inn Express San Diego Downtown, responded to this review, 10 September 2014
Dear "Bcck", Thank you for taking the time to respond with a Trip Advisor survey about your recent stay at the Holiday Inn Express Downtown San Diego. We are so glad you enjoyed our quaint, historic hotel--we certainly value your loyalty and patronage as a valued Trip Advisor member too! My Management Team and I will continue to work hard and strive for our guest’s ultimate satisfaction. We hope to be able to host you again should your travels bring you to beautiful San Diego again in the future. Our Complimentary Happy Hour is Sun-Thurs 5:00 - 6:30 p.m. for all guests as a little "Thank You" for staying with us. Keep an eye out for huge hotel upgrades as we renovate the property over the next 12 months to make it “simply gorgeous”! Best Regards, BMB, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 July 2014

We arrived around 11am and were able to get our room. It was right outside of the lobby which I thought might be a problem but it wasn't loud at all and actually very convenient. The free breakfast is good and saved us some money. The coffee was good also. Elevator to parking garage is extremely slow and garage is very small. There's a daily fee to park but it's actually cheaper than most hotels and it's common for there to be a fee in the downtown hotels. Location is good, close to zoo and some restaurants. Easy to get to from airport and freeway. Staff is very courteous and helpful. Bedding was very good with flat screen tv. Bathroom was a little small but clean. Would definitely stay there again and recommend to my friends.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Cathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 July 2014 via mobile

Stayed in San Diego a few nights at the Holliday express , it's all American standard with a breakfast in the morning, quality from breakfast is different every day , Sunday ok en Monday horrible and lack of choise .
Rooms are ok , hotel is a older building with some vintage features , staff is friendly and helpfull , location is a ten minute walk to downtown
For me has the hotel 2 minors , picture so h are showing the pool are not realistic , pool is small , in the pictures on the booking sites is a stretched pool , max 10 people ,
There is a parking fee from 16$ a night way should be pointed in the info about the hotel , hotel has free WiFi and that's a plus

Stayed July 2014, travelled on business
Helpful?
Thank Pete A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego Downtown, responded to this review, 28 July 2014
Dear Pete A,

Thank you for your taking the time to evaluate our property. I am elated that our rooms and staff service exceeded your expectations. Please accept my sincere apologies for the challenges you experienced with our amenities and breakfast selections. I appreciate your feedback and allowing us the opportunity to address these issues with the appropriate people and departments.

I hope that you will consider giving us another chance in the future. Thank you again for your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles
Level 5 Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 30 June 2014

This hotel is good enough for a business stay. Good breakfasts - first time I have encountered a pancake maker. Room was clean, bed confortable. Room was shwing some age. Wallpaper pealing in a couple of places and drapes had some holes visable with sunlight. If you use public transit - it is not far from the MTS trolley - be prepared for the hill leading up to the hotel.

Room Tip: If you like watching planes, a room facing 7th Ave will allow you to see aircraft on the approach to...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LosAngelesTrainer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Diego Downtown, responded to this review, 15 July 2014
Dear LosAngelesTrainer,

Thank you for staying with us and leaving a review. We are glad to see that you left some feedback on what you liked as well as what fell below your expectations. We are deeply sorry for any inconveniences you have experienced. We take all comments into consideration and welcome any opportunity to improve. We are hospitality professionals and strive to be the best. Your comments will be looked into.

If there is anything you need next time you stay with us, please do not hesitate to contact the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albany, New York
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 June 2014

I wanted a convenient location at a decent price and I found it. The hotel is located with easy access to highways and within walking distance of many facilities. It was helpful to have a hotel shuttle that could provide transportation to and from the tour company station where we were taking a tour from.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KtGirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sdrodeway, General Manager at Holiday Inn Express San Diego Downtown, responded to this review, 10 September 2014
Dear "KTgirl1", Thank you for taking the time to respond with a Trip Advisor survey about your recent stay at the Holiday Inn Express Downtown San Diego. We are so glad you enjoyed our quaint, historic hotel--we certainly value your loyalty and patronage as a valued Trip Advisor member too! My Management Team and I will continue to work hard and strive for our guest’s ultimate satisfaction. We hope to be able to host you again should your travels bring you to beautiful San Diego again in the future. Our Complimentary Happy Hour is Sun-Thurs 5:00 - 6:30 p.m. for all guests as a little "Thank You" for staying with us. Keep an eye out for huge hotel upgrades as we renovate the property over the next 12 months to make it “simply gorgeous”! Best Regards, BMB, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express San Diego Downtown

Property: Holiday Inn Express San Diego Downtown
Address: 1430 7th Ave, San Diego, CA 92101-2815
Phone Number:
Region: United States > California > San Diego
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Family Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express San Diego Downtown 3*
Number of rooms: 136
Official Description (provided by the hotel):
It is our pleasure to welcome you to the newly renovated Holiday Inn Express San Diego Downtown. This 100% non-smoking hotel is perfectly situated in the heart of America s finest city. San Diego s most popular attractions are within minutes. With our staff's dedication to customer service, the San Diego Holiday Inn Express is a popular choice amongst all visitors.The hotel is within walking distance to the Gaslamp Quarter. For your convenience, take our free shuttle to the San Diego Zoo, Balboa Park, Cruise Ship Terminal, and the San Diego Airport. Enjoy our complimentary hot new breakfast bar featuring fluffy scrambled eggs or cheese omelets, bacon, sausage patties, flaky biscuits, and sausage gravy. The hotel offers free WiFi Internet access, refrigerators in all rooms, and a free business center with three dedicated computers. The hotel is two blocks from the San Diego Trolley which will take you to Qualcomm Stadium in less than 10 minutes. ... more   less 
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Also Known As:
Holiday Inn Express San Diego Downtown Hotel San Diego
Holiday Inn San Diego
San Diego Holiday Inn

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