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“Better than we expected” 5 of 5 bubbles
Review of BEST WESTERN PLUS Hacienda Hotel Old Town

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BEST WESTERN PLUS Hacienda Hotel Old Town
Ranked #74 of 279 Hotels in San Diego
Certificate of Excellence
Deerfield Beach, Florida
Level Contributor
81 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Better than we expected”
5 of 5 bubbles Reviewed 19 December 2012

We live in Southern California, and drive down to San Diego dozens of times a year, and if we decide to stay the night in town, we choose Old Town. My boyfriend and I have been wanting to stay at the Best Western Hacienda for quite some time, but the price for a standard room was way more than we'd want to pay for it; this time, we got a good price.

Check-in was quick and easy, and even though the property has many staircases and elevators, we had no trouble finding our room. The hotel must not have been too booked while we were there, because to our surprise, we were given a free room upgrade to a mini suite and it included a balcony. Even though it wasn't that big in square footage, the room had its own livingroom area, two flat screen televisions and a great view from the balcony.

The beds were more firm than I like but the pillows were great.

The property is kept immaculately clean inside the units as was as on the outside, and is beautifully decorated. If you don't want to pay $12 per night to park in their parking garage, there's free parking in the parking lot across Harney St (per the hotel) or you can park on Juan St, cutting through the Acapulco restaurant's outside eating area, where there's an elevator and stairs leading down to the hotel property. We were also given breakfast vouchers, but we only used the vouchers for the Acapulco restaurant, which had great food and a variety to choose from.

If we decide to stay in that area again, and the price is right, we'll for sure choose this hotel once again.

Also be aware that the hotel charges $7 per day 'Resort Fee', which I'm assuming covers internet usage in the rooms (and maybe the public areas) and the heated pool and hot tub.

The only minor issue I noticed in my room, was one of the electrical plugs near the AC/heater unit was not working, but I was still able to find plenty of outlets in the room to plug in my battery chargers.

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LuverOfTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 28 January 2013
We are delighted you found the opportunity to stay at our property and enjoy it! The room photos you added are lovely. You clearly have an eye for photography. Also, thank you for pointing out the convenience you experienced with regards to check-in, location, parking and dining. We do take great pride in keeping our grounds clean and beautifully gardened. We appreciate the recognition. Please call ahead of your next visit to San Diego, so we can explore the best rates and specials with you!
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1,728 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (315)
Date | Rating
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English first
Cleveland, Ohio
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 10 December 2012

I just stayed here for two nights for a family wedding. Although the hotel was beautiful, it had some minor flaws. I would definitely chose to stay here again.

Pros: The gorgeous grounds were a treat to see, particularly being from the Midwest. The close proximity (walking distance) to lots of shops and restaurants was a huge plus for us.

Cons: The room I stayed in with my mom and sister was on a corner, and in a public place with lots of light coming in. The "open air marketplace" feel of the hotel is great during the day, but not when you're trying to sleep.

  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank thePrettysDoTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 28 January 2013
Thank you for your review and lovely photos. It sounds like your stay was very satisfying overall, with highlights being our grounds and location. However, I am disheartened to hear about the light issue you mentioned and am looking for opportunities for correction. Again, thank you for the recommendation of our property to the TripAdvisor community
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 7 December 2012

First time there and I would go back. The hotel is located right in the heart of Old Town. You can walk to the restaurants and shops. The staff was friendly. You can have complimentary breakfast at the adjoining Acapulco restaurant but get there before 10am or else you will miss out on the buffet like we did. The pool has a great view. Overall the hotel was quiet but we happened to be located in building #7 behind Fred's Cantina. The trash truck picked up trash from the alley every morning at 6am which woke me up. The toilet also flushed incredibly loud which may wake up other sleepers in your room. We did find a strange looking bug in the tub the night before we were going to leave but the previous 3 days were bug-free. The bug looked something like a silverfish but not quite. Roaches and bedbuds were non-existent or else we would have left that night. Still we would go back because the pros outweigh the cons.

Room Tip: Building #5 is located next to the pool and has a great view. Building #7, first floor, didn't...
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  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Leni28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 28 January 2013
Thank you for giving us the opportunity to win your loyalty! I can assure you that each time you stay, you can expect the same warm responsiveness and the same cleanliness standards you experienced. We are stringent in our policies regarding insects and the presence of one is a rare occurrence. I do appreciate you bringing that to my attention though so I can alert my team. We take care of everything that is within our control, and we use all the reviews and comments to that end. Please do not hesitate to contact me through the hotel before your next San Diego visit if I can be of assistance in any way. Thank you again.
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Phoenix AZ
2 reviews
5 of 5 bubbles Reviewed 4 December 2012

From the fromt desk, to the maid service, even the maintenance man, all were extremely friendly and helpful. In San Diego, this is our place. We come here every cahnce we get to get a break from life's pressures and just relax.

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank RAYNALDO M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 28 January 2013
Thank you for the wonderful review. We’re honored you chose Best Western PLUS Hacienda Hotel Old Town as your ‘place’ and look forward to your next getaway!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 3 December 2012

We wanted a hotel in Old Town San Diego that could accommodate a family of five. Like other Best Westerns this one allowed children to stay free in the room with existing bedding. The hotel itself is very cute. I felt like we were staying in some historical location.... There are courtyards with beautiful plantings, a fountain, even an old water wheel. The room itself felt large and spacious with its high ceilings. We stayed only overnight and had a restful night's sleep, however, the hotel was not very busy when we stayed so I cannot comment on noise being an issue. One of the biggest benefits of this hotel is that you can just take a stroll into Old Town. There are numerous Mexican restaurants and gift shops for the kids. The Whaley House is just a minute away. The restaurants down in this area feature handmade tortillas which are excellent!! Plus, we got the excellent rate of $99 a night. Last couple of times we stayed in and around the Sea World area. That area is not interesting nor walk able. This area is far better; after a day of sightseeing, you can just go back to the hotel, rest, then stroll down for dinner somewhere. There is also a Mexican restaurant on site called Acapulco. We did not try it. Finally, it was super clean!!!!

Room Tip: One of the guests complained about having a room close to the pool/jacuzzi, saying that the smell of...
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  • Stayed November 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HvKidsWillTrvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 28 January 2013
Wonderful review, thank you! You are correct. Old Town is a historic area dating back 240 years. The area started to grow and prosper around 1820 and is considered a key location to look back into the era of the ‘golden west’. Today, Old Town is home to many historical buildings, museums, restaurants and galleries which are all within four blocks of our doors. We are proud to be a part of this great tradition and love to share this with our guests. Our front desk staff are always ready to provide recommendations for sight-seeing and restaurants. Thank you again and we look forward to your next visit!
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Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Property: BEST WESTERN PLUS Hacienda Hotel Old Town
Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Region: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#72 Romantic Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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