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“Charming and comfortable!” 5 of 5 bubbles
Review of BEST WESTERN PLUS Hacienda Hotel Old Town

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BEST WESTERN PLUS Hacienda Hotel Old Town
Ranked #74 of 279 Hotels in San Diego
Certificate of Excellence
Baltimore, Maryland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Charming and comfortable!”
5 of 5 bubbles Reviewed 23 January 2013

I'm a big city girl, and so I hesitated when I was informed that our hostess had reserved the Best Western Hacienda in Old Town, San Diego. No need for hesitation - everything was excellent - from the warm greeting at the front desk by Natalie to the convenient shuttle service to the airport. Special thanks to Andreas who always seemed to "be there for me" with his wide smile and willing friendly manner.
My suite could not have been nicer, cleaner, or more comfortable.
Thanks again Best Western Hacienda. You allowed me to experience true San Diego Old Town hospitality!

  • Stayed January 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GBS630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 31 January 2013
Thank you for taking the time to share your experience. Although we are not located right in the downtown area, Old Town is charmed as well as convenient to most attractions in the area. We will be sure to give Natalie and Andreas kudos for helping make your stay with us memorable!
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1,728 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (315)
Date | Rating
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English first
Corona, California
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 23 January 2013

For spending a weekend in San Diego's Old Town area, you can't make a better choice than the Hacienda. Nothing fancy, but clean and with a courteous staff. The fact that its walking distance to anywhere in Old Town makes it the perfect choice if Old Town's your destination. Plus, if you haunt any of the local saloons or have a few drinks with dinner, you don't have to worry about driving. Comfortable beds, but not so for the pillows - I always bring my own when we visit. A beautiful setting tucked into the hillside that overlooks Old Town - the Hacienda gives you a chance to relax and unwind at the slower pace that makes Old Town so great.

  • Stayed January 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MilMascaras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 31 January 2013
Thank you for the great review and pointing out the many benefits of our prime location! We look forward to your next stay!
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San Jose, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 22 January 2013

I have to say that I was pleasantly surprised by this Hotel. With Best Western, I only expect a place to sleep and shower. This hotel is a notch above other Best Westerns. We were helped by Dean at the front desk and he made us feel welcomed and answered all our questions. We appreciated the friendly check-in experience as we came from a hotel where front desk staff was rude and made us feel like an interruption. As a BW Gold member, we were also upgraded to a room with a nice view.

The Spanish Hacienda architecture is charming and room furnishings were nice. Of course this is an older property and there is some wear and tear. You should consider staying here if you can get a rate < $125.

The location is perfect. You are right across the street from Mormon Battalion Historic Site and they run an awesome tour [I'm not affiliated with LDS and they did not try to proselytize]. There are numerous lively mexican restaurants in teh neighborhood and this was the perfect location to stay.

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Marietta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 31 January 2013
Thank you for choosing to stay with us and your loyalty to Best Western. Your feedback is important and we really appreciate you drawing attention to the service you received from Dean while checking in. We want you (and all guests) to feel like a very important guest while you are here and that starts with warm responsive service. Thank you again for staying and please do not hesitate to contact me if there is anything I can assist you with.
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Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 22 January 2013

Stayed 2 nights early january. Property was spotless, swimming pool and hot tub area very nice and heated. Hotel is located on a hill, which can make getting to some rooms a voyage, but the view is worth it. The breakfast coupon which was included with our stay was for the restaurant on site and was delicious, and a buffet style with eggs, sausage, bacon, great potatoes with onions etc. Room was clean and quiet. definitely would stay there again. Free Airport pickup and shuttle to cruise ship is a positive also.

  • Stayed January 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Buddyspied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 1 February 2013
Thank you for your room photo and adding our high cleanliness standards to the conversation here on TripAdvisor. Our Executive Housekeeper has been with us for many years and we’re proud of the great job she does of keeping our rooms clean and inviting. Also, we are glad you were able to utilize the complimentary shuttle and breakfast coupon. We hope you return to enjoy our views again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wailuku, Hawaii
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 18 January 2013

This hotel is absolutely charming. The location can't be beat for convenience to Old Town San Diego. The room we had was spacious enough for 2 adults and 2 teenagers and very clean. The free breakfast at Acapulco Restaurant was great. Most of the staff was very friendly and helpful. Thank you to Barbara at the Front Desk who went out of her way to make us welcome when we arrived at midnight on Christmas.
The only thing I would say is an issue are the amount of stairs. I'm talking serious stairs here folks, hence the title of my review. I don't know that it can be avoided, but if you don't want to climb stairs or can't climb too many stairs, this may not be an ideal hotel for you. Otherwise, I would definitely recommend it.

Room Tip: Building 8 is the closest to the lobby but also the closest to the main drag. Building 5 has beauti...
See more room tips
  • Stayed December 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank imso808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 31 January 2013
Thank you for the many compliments you bestowed on our hotel and the specific mention of Barbara’s outstanding service. We will be sure to recognize her efforts. Regarding your comment about stairs, we’d like to add an invitation for any community members planning travel. Six of our eight building do have elevators but there are also stairs throughout the property for convenience. We also have a bellman on hand to assist with your check-in. Feel free to contact our front desk to explore your room and location options. Thank you again for taking the time to share your experience!
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Los Angeles, California, USA
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 12 January 2013

This hotel is SOOOO lovely and comfy.
The hotel has a great view overlooking
Old Town S. D. and is just steps from all
The shops, restaurants, and the old town
Historic museums. We LOVE this town,
This hotel is fantastic.

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank JESUS M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at BEST WESTERN PLUS Hacienda Hotel Old Town, responded to this review, 31 January 2013
We sincerely enjoyed having you as our guest and look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Hacienda Hotel Old Town

Property: BEST WESTERN PLUS Hacienda Hotel Old Town
Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Region: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#72 Romantic Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Hacienda Hotel Old Town 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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