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“Good place, in a weird old way”

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Best Western Plus Hacienda Hotel Old Town
Ranked #73 of 279 Hotels in San Diego
Irvine, California
Level Contributor
42 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good place, in a weird old way”
Reviewed 23 May 2014

As you'd expect in "Old Town," this isn't the newest hotel, but even though it's tired in some spots, this hotel, with its vintage California style, is pretty clean and welcoming. Staff was kind and helpful to me. And it's right in the heart of a funky SoCal tourist district. The first thing you have to know about this place is that it's built on a hill, and a map really helps with navigating the place. You'll likely do elevators and stairs getting around. It's an adventure, and parking can be interesting. One thing that was completely modern was the TV remote, which is claimed to be sparkling clean, in its own fresh cardboard holster, not just lying around. Seems like a sealed design and maybe they can put them in a dishwasher. A rather nice feature for hypochondriacs as those remotes can be pretty filthy. Speaking of TVs, you can hear the sound from other rooms, so you might want to pull out those earplugs that you should always pack when traveling. As for location, it's very close to the airport and downtown and much of what San Diego offers. If you plan on coming here, expect a classic '60s/'70s experience, mostly better for tourists, not business types.

Room Tip: If you have mobility issues, try to ask for a room that's easy to reach.
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  • Stayed May 2014, travelled on business
    • Value
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Helpful?
Thank TVH350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 13 June 2014
Thank you for your comments and recommendation. We hope to welcome you back again!
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (329)
Date | Rating
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English first
Houston, United States
1 review
Reviewed 21 May 2014

I really wanted to stay at this hotel because it looked nice. It is extremely well decorated. The issue was beyond the surface. I paid for parking but there were no spots. I ended up parking on the street. The room was noisy. I could hear the rooms next to me and whenever the water turned on in a different place I could hear the pipes working.

  • Stayed May 2014, travelled as a couple
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Review collected in partnership with Best Western

Helpful?
Thank Amir J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 13 June 2014
Thank you for pointing out the charming style of the Best Western PLUS Hacienda Hotel Old Town! It sounds like parking and the room noise dampened your enjoyment though. Please feel free to reach out to me at the hotel if another stay in San Diego is in your plans. I would like to make sure your expectations will be exceeded. Parking availability is hardly ever an issue and we can put you in a room location more suited to your preferences. Thank you for giving me the opportunity to address your concerns.
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Kelowna, Canada
Level Contributor
112 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 May 2014

Good location in Old Town, walking distance to main street with restaurants and souvenir shops and very close to many historic sites. Hotel itself is different - built in the mode of haciendas with common walkways outside the rooms in the various buildings - we counted 7 buildings in all. It took a few days to get used to the layout with the elevators tucked away and lots of stairs and steps, we are glad we didn't have to carry luggage to/from our room. Picturesque hotel for sure, large rooms well equipped, quiet. The restaurant in the hotel was called Tequila Factory and buffet breakfast was included in our stay, this was the most disappointing part of our stay - cold food, disinterested staff, we even had to search for cutlery. Having a nice restaurant would have changed our rating to excellent.

Room Tip: If you are older and/or have mobility issues, this may not be the hotel for you, due to the amount o...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank invue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 22 May 2014
Cool photos! Thanks for adding to our collection! Your compliments and feedback are always welcome. We hope you join us again soon!
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Level Contributor
4 reviews
3 hotel reviews
Reviewed 18 May 2014

Most of the time the people at the front desk are rude,there is a big change over with employees at that position,they had a couple of nice girls before.but they are long gone,they double charged me last time,it was thru inexperience,besides the desk it is a great place to stay.

  • Stayed September 2013
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Helpful?
Thank Dancin77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 22 May 2014
: I’m glad your impressions at the front desk this time did not dampen your overall satisfaction. Please don’t hesitate to personally reach out to Dean Featherstone (Asst. Front Office Manager) or myself if you ever have a problem in the future. We want you to have a warm and welcoming stay each and every time you are here!
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Issaquah, Washington
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 May 2014

Right in the middle of Old Town, this is a good jumping off spot for visiting San Diego. The staff was friendly and available. We suffered a bit from noisy neighbors, and the management said they would be very observant in the future. Parking at their facility is fairly spendy, but street parking is out of the question, so go for it.

Room Tip: Suggest top floors for quiet. There are many buildings to choose from.
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  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
Thank Larry_in_Issaquah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 22 May 2014
Our hotel makes a great home away from home in San Diego. You nailed it! Before your next stay, call ahead if you would like to go over parking and transportation options! Thank you.
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Pasadena, California
Level Contributor
171 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 16 May 2014

We stayed here for 2 nights and really enjoyed this place. As with any hotel there are good and bad points. I will give you the negatives first:

For a hotel this size the pool is small but nice.

It is close enough to the airport that you can still here some planes, although this was not a problem for us. It did not keep me awake at night.

They charge both a parking fee and a resort fee.

Now for the positives:

Our room was beautiful with nice high ceilings. The air conditioning was good but a bit uneven. Some parts of the room were colder than others. The beds were very comfortable. We also really liked the wood shutters and the ceiling fan.

The grounds of this hotel are gorgeous! Although the layout maybe a bit confusing for first timers.
Rooms also have a nice sitting area outside with a table and chairs.

The location is right in the middle of Old Town San Diego with lots of good restaurants nearby. We did not eat in the hotel. For breakfast we went to O'Hungrys (1 block away) and had the $2.99 egg special which was pretty good. Also had the rib special there for dinner which wasn't bad for $6.00. Food here was less expensive than in our hotel.

Overall I loved this hotel and would stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnB00007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 22 May 2014
Thank you for your review. I’m glad to read you were comfortable in your bed and reasonably satisfied with all the aspects of your stay. Our maintenance team checks the A/C units for servicing before heading into summer. I will put this review on his radar. We want to do everything in our power to earn that fifth star on your next visit!
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Las Vegas, Nevada
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 May 2014

The hotel property was very confusing and the parking tight. The staff was nice, the rooms clean but the service was somewhat lacking for the almost 200/night that I paid. It was Cinco de Mayo and all streets were blocked in and around Old Town. This hotel had a good location from which to venture out into the street fair. It was reasonably quiet even though the fair was occurring right down the block.

Room Tip: Depends on where you want to be. A series of buildings snuggled together in a maze of pathways. Go o...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathryn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 22 May 2014
We appreciate your comments. Look for specials on our hotel’s website throughout the year. Booking direct is always favorable. We have several different room configurations to offer, each priced differently. And feel free to call ahead so we can welcome you back or assist you with your reservation options. We can also help with activities, dining and transportation choices.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hacienda Hotel Old Town

Property: Best Western Plus Hacienda Hotel Old Town
Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Region: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#72 Romantic Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Hacienda Hotel Old Town 2.5*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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