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“Excellant Hotel”

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Best Western Plus Hacienda Hotel Old Town
Ranked #67 of 278 Hotels in San Diego
texas
Level 4 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Excellant Hotel”
Reviewed 7 June 2014

We stay a very enjoyable week at this hotel, as others have stated, it is a beautiful hotel and grounds. We stayed in building #8 right next to the office building. Although there was no sofa in these rooms, they are very nice.
Upon checking in, the desk clerk was very accommodating and told us that if we did not like our room to let her know and she would find us another.

Our room had a high ceiling, two vanities/sinks, lots of mirrors, 2 wonderful queen beds and linens and towels, microwave, coffee maker, fridge, hair dryer and chairs and table in front of the room on the walkway/patio. There was no noise from the outside and very very clean. We had a rent car and never had a problem parking.

Things that could be improved.....at times,the water pressure in bath was not the greatest and at times the shower was only warm. There was no facial tissue and not enough hooks or towel racks on the wall. Two days the maid was late (4:30 pm) cleaning our room.

We found the restaurant there very good and very convenient, we ate there everyday, I've written a review on it also.

We walked through the plaza section of the hotel to get to the restaurant and if I ever get to go back to San Diego, I think I'd prefer one of those rooms as it is close to the restaurant and has a lovely courtyard to visit with other guest.

Overall I loved this hotel.

  • Stayed May 2014, travelled with friends
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Helpful?
1 Thank texasgran2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 13 June 2014
We are delighted to read that you were able to use and enjoy the room, hotel amenities and The Old Town Tequila Factory. Our patios are always appreciated by guests as great places to socialize and unwind. Thank you for sharing your valued feedback, positive or otherwise. We greatly appreciate your warm acknowledgments of our front desk staff as well. We were glad we had the opportunity to welcome you to the Best Western PLUS Hacienda Hotel Old Town and we hope we'll have the chance to welcome you back again.
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Rating summary
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Traveller tips help you choose the right room.   Room tips (336)
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English first
Oxnard, CA, United States
1 review
Reviewed 6 June 2014

The rooms are worn out looking. Carpet is very dirty and sinks don't drain. Furniture needs to be replaced. Couch is dirty and sinks. Wood furniture is dinged up and looks like it is ready for the thrift store.

  • Stayed May 2014, travelled as a couple
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank Rhonda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 13 June 2014
Thank you for your candid comments regarding your stay with us. We admire your attention to the details, as they can make all the difference, and appreciate you bringing these room features to our attention so we can work to improve them. We trust you find Old Town to be a more inspiring and unique backdrop than other locations and hope you will consider staying with us again the next time business or pleasure brings you to San Diego.
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Sacramento, United States
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014

This was a delightful 3-night stay in Old Town San Diego. We will certainly stay here again on our next visit. The location is great. The staff members Daniel, Jeannean, Jesus, Landon M. and Ashley were extremely accommodating with a great attitude. I felt very welcomed at the Hacienda Hotel Old Town.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Edward K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 13 June 2014
The best compliment is when a guest is inspired to visit again. Thank you for personally mentioning the staff members that helped make your stay memorable!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walnut Creek, California
Level 6 Contributor
186 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 5 June 2014

We love this Hotel. Have stayed here several times. We used to rent a car when we visited. But when we stay at the Hacienda we have them pick us up.Very nice place. Rooms big with refrigerate, micro an table chairs an couch in separate room from bedroom. Room's open into a patio area with common grounds with BBQ's to use , fountains , pool area nice also.Also walking distance to Old Town State Park or the Old town Restaurant area .We get a 2 day pass for the Old Town Trolly an away we go. Trolly has many stops all worth exploring. Behind Hotel are some restored Victorian Homes for a viewing. Good Breakfast an nice Bar.

Room Tip: Believe all rooms the same but nice to get a view room . Hotel sits on a hill over looking S.D.
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  • Stayed July 2013, travelled as a couple
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Helpful?
Thank bynner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 13 June 2014
Thank you for adding the photos to our large collection here on TripAdvisor! We’re glad that your expectations were exceeded in every way!
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Kansas City
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2014

We loved this hotel, and the location is perfect! The staff went out of their way to help us, they also allowed us to shorten our stay without penalty even though we notified them within the 48hr. cancellation policy. The staff came out to the car as we were leaving to make sure we had been reimbursed for our cancelled nights (because we ACCIDENTALLY booked through expedia, although I was led to believe I was talking directly to the Hotel, be careful!). Wonderful balcony views, and one of the cheaper hotels we stayed in on our trip!

  • Stayed May 2014, travelled with family
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Review collected in partnership with Best Western

Helpful?
Thank Cape S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 13 June 2014
Thank you for giving us a 5-star rating! I am pleased our team was able to assist you. And yes, we always recommend booking direct for the most favorable reservation conditions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manteca, California
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2014

This hotel was very clean, situated in a great place -- walking distance to everything fun in Old Town San Diego. AAA rates were the best....free breakfast buffet was delicious....friendly staff (especially Jesus and Kelsey at check-out time). Couldn't have asked for better. Very close to the trolley station, so getting around downtown was a snap! I would recommend, and stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darcy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 13 June 2014
We really appreciate your comments! I’m looking forward to sharing your review with Jesus and Kelsey. Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 2 June 2014

front desk staff and management were not the least helpful they refused to take the time to rectify my reward points reservation and charged me cash. This creates more work for me to now find out if I was charged both points and cash. I had the confirmation number for the points at the time of check in.

  • Stayed May 2014, travelled on business
    • Value
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Review collected in partnership with Best Western

Helpful?
Thank 157th0mash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this review, 13 June 2014
As I understand, our Front Desk team has been in contact with you in order to resolve this issue. If you have any further questions, please contact Dean Featherstone (Asst. Front Office Manager) at the hotel. Because you arrived after your reserved days, you were charged both points and cash.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hacienda Hotel Old Town

Property: Best Western Plus Hacienda Hotel Old Town
Address: 4041 Harney Street, San Diego, CA 92110
Phone Number:
Region: United States > California > San Diego > Old Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#72 Romantic Hotel in San Diego
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Hacienda Hotel Old Town 2.5*
Number of rooms: 198
Reservation Options:
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Also Known As:
Best Western Hacienda Hotel Old Town San Diego
Best Western San Diego
San Diego Best Western

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