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Reviewed 29 June 2014

This Hotel has the best service, people and food I had ever experienced. The plus to this experience is that you receive tickets for "FREE" breakfast and dinner plus two free drinks. The dinner is fantastic!!! The free drinks are awesome!! The location is surreal, great view and happy people.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank Crystal D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 9 July 2014

Thank you for the recommendations!

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Reviewed 29 June 2014

Great place to stay - walking distance to the trolley downtown too the gas lamp district. The Hacienda Best Western in Old Town is like no other BW I have ever stayed in. They have great rates and excellent value- Quiet rooms and great service in the restaurant - ask for Hector at the bar. He makes the BEST margaritas.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank SactoDiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 9 July 2014

We’re glad you felt your lodging dollar was well spent here! I’ll be sure to give Hector a nod for his mixing skills. The Old Town Tequila Factory also has a great Happy Hour on Mondays through Fridays!

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Reviewed 29 June 2014

Honestly, this is the CLEANEST hotel I have ever stayed in. That's saying something, because I travel a lot. I was a little concerned because this property is older, but the grounds are gorgeous and it really is the BEST location in Old Town. If you want granite, modern, and shiny glass tiles, this isn't the place for you. If you want to visit Old Town and get that Old Town Spanish vibe, this is it. Many of the other hotels are ten steps from the freeway. The hotel is built into the hill, so be prepared for stairs or request a room on the lobby level. Many rooms have private balconies or outdoor seating areas, but others face the main walkways. This would work if your there with a large party; you can gather in the courtyards, but if you're there for a romantic getaway, opt for something of the main walking areas. We were in the 500 building on the top floor and had great views of the main street in Old Town, the Sea World nightly fireworks in the distance, and expansive views of the SD area (but NOT the ocean). Parking ramp was adequate, but spots were tight and hard to come by on Saturday night. Breakfast buffets were good, but nothing super exciting. It was hot, though, which is better than many hotels' breakfasts. Welcome margarita was yummy, but evening service at restaurant was really, really slow. This hotel is an older facility, but I need to give major props to the housekeeping and grounds staff. Spanish tile as we entered our room was mopped to a shine every day. Bathroom was older, with a tan tub and older tile, but it fit the Spanish decor, and, again, it was very, very clean. Sheets were fresh, towels restocked, and water bottles replaced every day. Mini fridge, room safe, microwave, pull out couch and flat screen tv were in the room. We lounged by the pool one day, and it was lovely -- perfect temperature: not cold, not warm, just...water. Excellent! Location is the best! Right behind the historic (and supposedly haunted!) Whaley House. Free airport shuttle was convenient for one in our party whose flight was earlier than everyone else. We considered others hotels, but when we saw they were basically ON the freeway, we were happy with our choice. Shout out to Jesus for his help with getting us a great room location for our needs (peace and quiet with a view). Okay, we really loved our stay and will definitely be back!

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank JoanRoams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 9 July 2014

We sincerely enjoy having you as our guest. We designed the hotel after the Spanish charm of Old Town with a vintage California style. Thanks for pointing out the attributes you enjoyed most including the ambiance. style, location, cleanliness and the outstanding service of Jesus (he’ll be recognized). We look forward to your next stay.

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Reviewed 28 June 2014

Excellent stay and great staff. We had a great experience from the begining of checking in to the time we departed the hotel. Alot of things to do around the area such as shopping, restaurants and history.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Carlos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 9 July 2014

Thank you for the thumbs up! We appreciate your business and recommendation!

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Reviewed 27 June 2014

I have stayed in many Best Western hotels in the U.S. and many Best Western Plus from Texas to San Diego, and this was by far the most comfortable and relaxing Best Western hotel. I highly recommend it to all that have the opportunity to stay in Old Town.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Tezcatlipoca1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, Director of Sales at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 9 July 2014

We agree! The Best Western PLUS Hacienda Hotel is not only in a great location, but has everything you need making it a great San Diego home away from home.

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